SmartAction

JULY 7, 2020

As a company that manages the AI-powered CX for more than 100 brands, we often get asked about the place of Google or Amazon in our conversational AI technology stack. to augment our stack, ASR is not one of them, at least not yet. The irony is how much we assumed their ASR would be at the very top of our list for adoption.

Engineering 63

Engineering Self service Contact Center Technology 63

AWS Machine Learning

MARCH 25, 2024

It uses machine learning–powered automatic speech recognition (ASR), automatic language identification, and post-processing technologies. In this blog post, you will learn how to power your applications with Amazon Transcribe capabilities in a way that meets your security requirements. We recommend using TLS 1.2

Best practices 80

Best practices APIs Transportation Personalization 80

Interactions

SEPTEMBER 24, 2020

This blog is written courtesy of Interactions R&D team. In the early years of what came to be known as the field of Artificial Intelligence (AI), scientists and researchers attempted to model machines that were designed to mimic human behavior through an analysis of human sensory and reasoning systems.

Metrics 71

Metrics Engineering Enterprise Technology 71

Upstream Works

DECEMBER 20, 2022

Unlike legacy technologies that are fully-formed when deployed, AI-based applications are iterative – they get better the more you use them. This represents another important difference from legacy technology – AI evolves much faster, so the benefits will accrue in less time. To illustrate, here are three examples.

Customer Experience 78

Customer Experience Virtual Agent Contact Center Scripts 78

Noble Systems

MAY 17, 2021

In the second Q&A of this blog series, we answered questions about Customer Engagement and the CX. Many companies are beginning to more fully embrace the power of artificial intelligence and automation as a part of their technology mix. What’s new in terms of Call Center Automation? Let’s take a closer look.

Call Center 52

Call Center Contact Center Interactive Voice Response Chatbots 52

Cisco - Contact Center

SEPTEMBER 9, 2019

First of all, let me emphasize what the ultimate goal of Artificial Intelligence is: “Artificial intelligence is the ability of a digital computer or computer-controlled robot to perform tasks commonly associated with intelligent beings.” ” AI in the Contact Center.

Contact Center 81

Contact Center Customer Care Engineering Telemarketing 81

Aspect

JULY 26, 2017

Thanks to BFFs Siri, Alexa, and Cortana, but also the recent strides of Facebook, Microsoft, and others around text-based chatbots, the decades-old technologies involved in building natural language dialog systems are now being discussed in “mainstream” technology circles everywhere. It was funny then, still is today. A short detour.

Chatbots 90

Chatbots B2C APIs Technology 90

AWS Machine Learning

JULY 29, 2022

With rapid technological advances in the past decade or so, it’s even more important to elevate customer focus in the following ways: Making your organization accessible to your customers across multiple modalities, including voice, text, social media, and more. This includes contact centers such as Avaya, Cisco, Genesys, and others.

Contact Center 96

Contact Center Interactive Voice Response Self service Accountability 96

Avaya

FEBRUARY 18, 2019

Once CPA has determined whether it has reached a live person or a machine, your application can decide what to do. Using LumenVox Technology, the agents do not have to be involved in every call which can reduce waiting time because the agents only connect with live people. Or the right ones? Improve Call Center Quality and Efficiency.

Customer Care 43

Customer Care Abandon Call Interactive Voice Response Wait times 43

Natalie Petouhof

JANUARY 11, 2017

Interoperable technology is not an evolutionarily stable strategy for most IoT manufacturers. Interoperability is the ability of different information technology systems and software applications to communicate, exchange data, and use the information that has been exchanged to do something. Is the Age of George Jetson here?

APIs 40

APIs Engineering Technology Analytics 40

OctopusTech

JUNE 8, 2022

Technology is growing rapidly year by year and huge progress could be seen in machine learning , AI , automation of work, and customer service. What is call center automation? Call center automation simplifies the process of businesses and increases efficiency in customer service.

Call Center 62

Call Center Interactive Voice Response First call resolution Chatbots 62

Natalie Petouhof

FEBRUARY 6, 2017

There is, unfortunately, technological fragmentation within the connected home ecosystem. What is a “scene?” Tweet Here are three main smart home contenders: Apple’s HomeKit. Amazon’s Echo, Tap and Dot and. Google’s Home. The main issues? Consumer confusion, which adoption follows. How does that work?

Wireless 40

Wireless Engineering Entertainment Finance 40