ClientSuccess

APRIL 17, 2019

ClientSuccess will host Jay Nathan , Founding Partner and Managing Director of Customer Imperative , for this month’s customer success webinar series: Where should customer success live and who owns the number? This is the one of the hottest customer success topics in debate right now. and Who Owns the Number?

SaaS 40

SaaS B2B Upselling Engineering 40

Mindtouch

FEBRUARY 26, 2018

Products and services were created and distributed from the top down, often through a third party. Unfortunately, this way of doing business—thanks in large part to the rise of digital literacy—has created a growing disconnect between business and consumer, one that has given way to a new paradigm: direct customer engagement.

Self service 48

Self service Engineering Enterprise Technology 48

Callminer

AUGUST 6, 2019

There are a number of call center software solutions on the market, comprising more than half a dozen types of these tools. That’s not to mention the number of software tools that integrate with the various call center software solutions. With many potential combinations, picking the right call center tool software is no easy feat.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

inmoment

NOVEMBER 19, 2019

To help you sort through the massive amounts of market information, we’ve gathered some of the best CX insights from 2019 that you might have missed so you can better prepare for 2020. . It’s what your customers want. . Did you know that 70% of your customers want direct feedback? Gain CX insights from EX improvements.

Feedback 40

Feedback Surveys Customer centricity Employee engagement 40

ChurnZero

OCTOBER 4, 2019

It’s time for another installment of our blog series where we spotlight a Customer Success professional and get their take on the industry as well as get to hear some of their top tips they’d like to share. Her department is responsible for onboarding, support, services, and retention of Bloomfire’s customers.

Upselling 40

Upselling Accountability Metrics Customer centricity 40

ChurnZero

AUGUST 2, 2019

Of course, the real measure of success is just how many free subscriptions are converted into paying customers. . Of course, the real measure of success is just how many free subscriptions are converted into paying customers. . Curious how to convert your free users into a fully-fledged product champions?

SaaS 58

SaaS Accountability Sales Personalization 58

Vistio

JULY 11, 2022

And for about six and a half years I was on the BPO or Business Process Outsourcing team with a particular focus on customer contact and really enjoyed that outside of Boston and went to Stream Global Services for a short time. Listen to the full podcast here: Welcome, welcome. Today we have on the pod with us, Stephen Loynd.

Technology 52

Technology Self service Contact Center Analytics 52

Upstream Works

SEPTEMBER 1, 2020

Contact center success is heavily dependent on the agents working the frontlines to service customers every single day. Contact center agent happiness and engagement go hand-in-hand with customer happiness and satisfaction. Contact center agent happiness and engagement go hand-in-hand with customer happiness and satisfaction.

Contact Center 148

Contact Center Benchmark contact center solutions Coaching 148

Toister Performance Solutions

JANUARY 20, 2022

Advertising disclosure: This blog participates in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means to earn fees by linking to Amazon and affiliated sites. More companies are adding a Chief Customer Officer (CCO). What’s the difference between a CCO and a CXO?

Chief Customer Officer 62

Chief Customer Officer Advertising Surveys Sales 62

ViiBE Blog

DECEMBER 21, 2020

What is a Truck Roll? Field service organizations rely heavily on truck rolls to reach customers; however, truck rolls are often counterproductive. Dispatch-heavy organizations like digital service providers report 25% of truck rolls as non-value added (NVA) and an immense waste of resources. billion by 2024.

Best practices 98

Best practices Metrics Average Handle Time Technology 98

Comm100

JANUARY 5, 2021

Live chat connects website visitors to agents in real-time so customers can receive fast and efficient support. After all, customers often share personal and sensitive information with agents, and it’s critical that none of it falls into the wrong hands. This is understandable. How can a cyber-attack affect my company? million.

Chatbots 52

Chatbots Airlines Banking SaaS 52

Certified Languages International

OCTOBER 14, 2019

The good news is that the language services industry doesn’t have a ton of acronyms to remember. And whatever you’re feeling about our shortened friends (or foes), it’s good to know what they stand for. Here’s a list of the acronyms in the language services industry you should know. LSP: Language Service Provider.

Interactive Voice Response 65

Interactive Voice Response Healthcare Education Accountability 65

Stratifyd

MAY 23, 2019

the overall 2019 U.S. It’s time for the retail industry to learn how to leverage the customer experience, both online and offline. By doing so, companies can address specific customer pain points to help level the playing field and stay competitive in this world of next-day delivery. Estimated reading time: 5 minutes.

Accountability 40

Accountability Personalization Analytics Technology 40

OctopusTech

FEBRUARY 12, 2019

But to understand what the future holds for the BPO industry, let me first reflect on the past year. BPO firms , as well as multi-service companies, are focussing on acquiring more digital and automation capabilities. Predictions for 2019. This trend will continue well in 2019 as well. 2018 in a Nutshell. And the result?

Business Process Outsourcing 86

Business Process Outsourcing outsourcing Call Center Technology 86

JustCall

SEPTEMBER 8, 2019

Being an early stage startup entrepreneur, it is imperative for you to be acquainted with the best resources and tools which can make your job easier. You can also mold your product/services as per your audience’s requirements. They are successful because they get things done. Google Analytics for Web and Mobile App Analytics.

Multi-channel support 81

Multi-channel support Accountability Analytics CRM 81