ShepHyken

APRIL 7, 2017

This week on our Friends on Friday guest blog post my colleague, Swati Kungwani, writes about the value of customer complaints to a business. A quick tip is to examine the negative feedback. It lets you be available and accessible to your user base. Complaints are opportunities to show how good you can be. Shep Hyken.

Advertising 276

Advertising B2B Employee engagement CRM 276

ShepHyken

APRIL 27, 2018

The goal should be to create an e-commerce site that continuously over-delivers on user experience, so make it easy for your customers to find your e-commerce site, navigate, buy, and come back for more! Here are 8 ways to creatively tailor an e-commerce site to best serve digital customers: Provide Great User Experience.

Enterprise 206

Enterprise Feedback Personalization Sales 206

ShepHyken

NOVEMBER 15, 2019

IVR-implemented Voice of the Customer (VoC) surveys collect timely, accurate feedback while the experience is still fresh in their minds – and you can immediately leverage that data to optimize your internal operations. The IVR can link back to your customer data, modify survey questions in real-time, and collect personalized feedback.

Interactive Voice Response 237

Interactive Voice Response Customer Experience Self service Contact Center 237

inSided

JULY 21, 2020

In this blog we dive into what we see as the current problems that arise when dealing with customer feedback, and make a case for a new and better way: a data driven approach that leads to success for all stakeholders. But how can we actually include the voice of the customer in the product roadmap, to make that happen?

Feedback 59

Feedback 59

Lumoa

APRIL 28, 2024

If you’re reading this blog post, you are probably one of them. They offer you one space where you can collect all the customer feedback, analyze it, report it, and adjust your cx insights strategy by collecting. Qualtrics is the giant when it comes to CX platforms with around 18.000 customers and 3 million users worldwide.

Feedback 83

Feedback Consulting Consulting Enterprise 83

ShepHyken

JUNE 29, 2018

By having more than one platform for users to access your product or service, this gives flexibility to your customers. Customer Feedback. Looking at feedback from customers – especially existing ones – is the greatest way of finding the underlying problems. The post Guest Blog: Struggling with Bad Customer Service?

Customer Service 206

Customer Service Feedback Coaching Management 206

Comm100

JUNE 15, 2022

This can cover the initial points of contact, interactions, support, and feedback, as well as developing your brand to improve the overall perception of your business. Maximizing the amount of feedback you receive is one of the best ways to identify what improvements need to be made, driving your overall customer experience program.

Customer Experience 86

Customer Experience Journey mapping Surveys Feedback 86

ShepHyken

MARCH 23, 2018

Negative customer reviews or feedback. Cause: Customers are not adequately notified about upcoming changes that will affect them, or a company response to customer feedback about product quality, service, or experience is not swift enough to retain customers.

Airlines 206

Airlines Morale Benchmark Marketing 206

ShepHyken

JUNE 1, 2018

Try inspecting all features or services that are responsible for hampering their user experience. Monitors client feedbacks and ratings. The post Guest Blog: Things to Consider Before Buying a Live Chat Software appeared first on Shep Hyken. But this is what you need to improve your existing products or services further.

Customer Support 259

Customer Support Sales Marketing B2B 259

ShepHyken

JULY 22, 2016

This week on our Friends on Friday guest blog post my colleague, Boaz Amidor, shares four techniques that have striking, measurable results when it comes to the efficiency of the Customer Support Program of companies providing online and mobile customer support. Actively Solicit Customer Feedback. Shep Hyken.

Journey mapping 180

Journey mapping Customer Support Feedback Surveys 180

Comm100

SEPTEMBER 19, 2022

Chatbots are employing a branch of artificial intelligence known as natural language processing (NLP) to make the user experience more personalized. NLP-powered chatbots can process users’ inputs and respond in a natural voice. Get feedback from customers. Natural Language Processing. Keep your chatbot’s skills up to date.

Chatbots 61

Chatbots Abandon rate CRM Education 61

Comm100

FEBRUARY 6, 2023

You have to predict the customer’s expectations, constantly measure your CX performance, and solicit feedback from them. You can proactively engage with customers by soliciting feedback, sending timely messages, and starting meaningful conversations. A good CX is customer-centered.

Customer Experience 76

Customer Experience Brand ambassadors Self service Chatbots 76

Lumoa

JANUARY 8, 2024

AI tools are changing the way we analyze customer feedback. Think about all the customer feedback we see – tweets, reviews, comments, surveys. Is the feedback positive, negative, or neutral? This feature automatically detects and analyzes these languages, making global customer support and feedback analysis a breeze.

Feedback 157

Feedback Analytics Multichannel Surveys 157

CSM Magazine

MARCH 26, 2024

For developers embedded in the technical details of software creation, it’s easy to overlook the end user’s perspective. In this guide, we’ll explore strategies that SaaS developers can implement to enhance customer satisfaction and forge lasting relationships with their user base.

SaaS 52

SaaS Customer Experience Construction Analytics 52

C3Centricity

FEBRUARY 13, 2024

Last week I spoke about the importance of actioning customer feedback. This blog delves into the critical role of continuous improvement and customer feedback, offering insights and strategies to help organizations stay ahead and resonate with their market.

Feedback 90

Feedback Surveys Marketing Customer Experience 90

Totango

DECEMBER 20, 2023

These awards reflect superior engagement and commitment from our users, who continue to highlight and share the key aspects of Totango and our software they find most beneficial. These accolades highlight our product’s user-friendly nature and our team’s relentless efforts to ensure a smooth setup process for our customers.

Enterprise 108

Enterprise Customer centricity Benchmark Upselling 108

Totango

JUNE 21, 2023

Advanced by the acquisition and integration of Lou, a digital adoption tool, Totango In-App will allow enterprise businesses to deliver compelling in-product experiences to their users even as they manage the broader customer journey with the Totango platform. This enhances your user engagement and ensures your customers are always informed.

Enterprise 83

Enterprise Feedback Surveys Marketing 83

Comm100

MARCH 14, 2024

This blog takes a closer look at how chatbots are transforming the customer service landscape, outlining the key chatbot pros for businesses and for customers. On the other hand, this blog will also explore the chatbot cons when not correctly built and trained.

Chatbots 88

Chatbots Customer Service Personalization Feedback 88

Lumoa

FEBRUARY 7, 2023

Analyzing the feedback that you do get can be overwhelming, especially when it’s coming from so many different sources. The term “Voice” is used in a metaphorical sense, as customers may not express their thoughts and feelings verbally or through traditional feedback channels. But listening isn’t always that easy.

Customer centricity 169

Customer centricity Feedback Surveys Metrics 169

Nicereply

APRIL 29, 2024

No matter what your job title is, you’re more than likely to receive some form of negative feedback. Whether a customer complaint or a note from a supervisor, all forms of feedback can be helpful to you. This article will give you the tools necessary to respond to negative feedback calmly and professionally.

Feedback 52

Feedback Construction B2B Call Center 52

Lumoa

NOVEMBER 3, 2022

This lets you make note of specific feedback, track who is taking actions on it, and get alerted if important feedback comes in. and we can migrate your old account to a new one.

Analytics 83

Analytics Feedback Accountability Marketing 83

Nicereply

FEBRUARY 29, 2024

So, it doesn’t come as a surprise to see brands obsessing over creating a seamless end-to-end customer experience or working towards improving the existing workflow while considering user behavior. Knowing target users and analyzing their intents while interacting with your brand is the first queue to building a good user experience.

Customer Experience 59

Customer Experience Journey mapping Analytics Feedback 59

PeopleMetrics

OCTOBER 19, 2021

With texting & video chat being more popular than ever, it’s imperative that your customer feedback program keeps up to date on the way your customers want to speak with you. Discover our award-winning Customer Experience (C X) blog: [link]. In this PeopleMetrics LIVE! Watch on YouTube. ? ? ?. TRANSCRIPT: COMING SOON. ? ? ?.

Feedback 118

Feedback Surveys Best practices Accountability 118

Comm100

DECEMBER 8, 2020

To get more information, they will need to click a lot of ‘more info’ buttons or read blog posts. They can give references to blog posts or tutorials so that potential customers can better understand how your product can help them. You can use chatbots to get feedback from customers through surveys. Know Before You Bot.

Chatbots 53

Chatbots Scripts Sales Personalization 53

Nicereply

FEBRUARY 2, 2024

Displaying a certain forcefulness in soliciting feedback from participants. ” This question assumes the product launch was overwhelmingly successful, potentially influencing respondents to provide positive feedback regardless of their true sentiments. The use of leading questions deprives you of unexpected insights from users.

Surveys 69

Surveys Feedback Education Best practices 69

Nicereply

MAY 31, 2023

Discover the 7 customer feedback tools for websites in 2023. Enhance user experiences and drive business growth. Customer feedback tools are essential in today’s competitive digital landscape for improving user experiences and driving business growth. Why Should You Use Customer Feedback Tools?

Feedback 64

Feedback Analytics Surveys Customer Support 64

Totango

FEBRUARY 11, 2022

Finally, we’ll show you how to ensure the success of your strategy by incorporating customer feedback into your upgrades. Collect Customer Feedback from Your Community. Integrate Customer Feedback into Your Business Development Process. Inform Customers How You Use Their Feedback. What is B2B Customer Experience?

B2B 107

B2B Customer Experience B2C SaaS 107

Totango

NOVEMBER 15, 2023

With robust integrations , pre-built customer success programs , and best practices integrated into the software, Totango empowers enterprise businesses and cross-functional teams to accelerate customer outcomes and provide quick time-to-value, as evidenced by the glowing feedback from TrustRadius reviewers.

Enterprise 112

Enterprise Best practices Feedback Education 112

HelpCrunch

NOVEMBER 25, 2020

Mobile developers usually think about mobile app support only when they start receiving negative feedback and smashing user reviews. The post 12 Steps to Provide Five-Star Mobile App Support appeared first on HelpCrunch blog. That’s when they realize that their customers actually do have problems with the app and would [ … ].

Feedback 118

Feedback 118

TechSee

JULY 17, 2023

In this blog post, we will explore the five key obstacles service leaders face when integrating LLMs and offer practical advice on overcoming them. This will allow you to thoroughly validate the LLMs’ efficacy, safety, and consistency before exposing users to an unproven technology. Providing feedback to the LLM?

Best practices 109

Best practices Customer centricity Chatbots Education 109

Totango

JULY 11, 2023

We’re grateful to all the Totango users for sharing their perspectives and support with the G2 community. SVP of Customer Success “Totango takes all of our feedback and implements it almost immediately or can provide a product roadmap timeline in which it will be accomplished. ” — Juan G.,

Journey mapping 82

Journey mapping Enterprise Accountability Feedback 82

Nicereply

JANUARY 31, 2023

From now on, you can collect immediate feedback on your website’s user experience, e.g. on your pricing pages. Why should you measure website feedback? Get feedback on specific web pages (such as pricing or blogs). Get feedback on specific web pages (such as pricing or blogs).

Surveys 52

Surveys Feedback Education Accountability 52

Nicereply

JULY 31, 2023

A customer satisfaction survey – the easiest way to get feedback from your customers. Customer feedback fuels the engine of any business. With actionable feedback, organizations can make informed decisions. And the easiest way to get customer feedback is by using customer satisfaction surveys. Offer an incentive 6.

Surveys 98

Surveys Feedback Customer Support Wireless 98

Totango

NOVEMBER 8, 2023

Pendo is a product experience platform that combines powerful software usage analytics with in-app guidance and user feedback capabilities, enabling even non-technical teams to deliver better product experiences to their customers or employees. What is Mixpanel?

Enterprise 91

Enterprise Finance SaaS Analytics 91

Lumoa

AUGUST 18, 2022

Recently, I read a blog by Ron Miller (author at TechCrunch and former corporate blogger for Intronis) entitled “I’m so over customer surveys” He talks about his annoyance with endless survey requests regarding company products and services. Open-ended feedback has an increased chance of authentic response.

Surveys 83

Surveys Journey mapping Feedback Customer centricity 83

PeopleMetrics

APRIL 15, 2021

Voice of Customer (VoC) programs use two types of surveys to gather customer feedback: relationship surveys and transactional surveys. Discover our award-winning Customer Experience (CX) blog: [link]. Read our CEO's book Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold" [link]. The best VoC programs use both.

Surveys 118

Surveys Best practices Feedback Accountability 118

Nicereply

OCTOBER 24, 2023

The harmony between a brand and its users, the very heart of customer experience (CX), has emerged as the keystone of modern commerce. We decided to offer an ad-free experience for our premium users and minimized ads for our free users while maintaining high-quality gameplay. The outcome?

Customer Experience 59

Customer Experience Feedback Airlines Analytics 59