aircall

MARCH 6, 2018

At first, you and your fellow pioneers must use every resource available to its maximum potential. This plant is good to eat, but it can also be used to make rope. Find out what you have and how it can best be used. ** This organization and law have been fabricated by Aircall for the sake of analogy.

Interactive Voice Response 89

Interactive Voice Response Morale Construction Technical Support 89

aircall

JULY 14, 2021

In that case, you might run the risk of making employees feel like they have no autonomy or aren’t recognized for their efforts. Unfortunately, that’s not often the case. As mentioned earlier, employee engagement drives performance. These are things you should consider working on if you want your staff to perform.

Employee engagement 98

Employee engagement Surveys Interactive Voice Response Morale 98

Freshcaller

OCTOBER 17, 2018

Find out what freedom feels like with Freshcaller – the best Aircall alternative for businesses. Most of us, if given a choice will settle down within our comfort zone. What if there are better options awaiting us outside that will make our lives easier, simpler and better? What makes Freshcaller a fitting Aircall alternative?

call center software 60

call center software Transportation Call Center Interactive Voice Response 60

aircall

DECEMBER 30, 2016

This guide will be useful regardless of the type of call center you’re looking to set up (inbound or outbound, sales or support). Nowadays, more often than not, this means using VoIP software through an IP PBX. In the case of downtime and disaster recovery, relying on physical hardware can either be an advantage or a drawback.

Call Center 97

Call Center Virtual Agent virtual call center CRM 97

Freshcaller

OCTOBER 17, 2018

Find out what freedom feels like with Freshcaller – the best Aircall alternative for businesses. Most of us, if given a choice will settle down within our comfort zone. What if there are better options awaiting us outside that will make our lives easier, simpler and better? What makes Freshcaller a fitting Aircall alternative?

call center software 40

call center software Transportation Call Center Interactive Voice Response 40

aircall

SEPTEMBER 25, 2018

Not to mention, this honest atmosphere is an amazing relationship-builder in itself. Come prepared with social proof and convincing data that support your case. And when your words aren’t quite enough, you can use sales enablement content to help reinforce important points. Relevant use cases and customer success stories.

Sales 109

Sales Feedback Marketing Call Center 109

aircall

JANUARY 6, 2022

To successfully use this method, sales professionals must be flexible and adjust their selling strategy according to the primary challenges voiced by prospects. The following steps can be used to implement a winning needs-based selling strategy. Use the product. Intensive prospect research. Step One: Become an Authority.

Consulting 62

Consulting Consulting Sales Analytics 62

aircall

DECEMBER 30, 2016

This guide will be useful regardless of the type of call center you’re looking to set up (inbound or outbound, sales or support). Nowadays, more often than not, this means using VoIP software through an IP PBX. In the case of downtime and disaster recovery, relying on physical hardware can either be an advantage or a drawback.

Call Center 88

Call Center Virtual Agent virtual call center CRM 88

aircall

OCTOBER 6, 2021

This process involves many crucial aspects, such as learning about your company’s history and culture, turning a new hire into an expert in your product or service, and teaching them how to use their tools and equipment. And as mentioned earlier, an engaged employee is happier—meaning they’re more likely to stay with you in the long run.

Sales 117

Sales Scripts Best practices Feedback 117

aircall

APRIL 12, 2017

Your support agents aren’t the only people who need to prepare for the sudden growth of your operation; your customers could use to be eased in as well. Use the right tools. The tools your team uses daily to complete their tasks should scale alongside them. You won’t pay for more than you use, and adding users is a snap.

Customer Support 81

Customer Support Self service Wait times Personalization 81

aircall

JANUARY 11, 2017

Knowledge bases: a centralised database of useful information, usually part of your CRM. A Pew Internet study shows that 92% of people use search engines to find information on the web. Unless your support team operates from many different time zones, this isn’t the case for your human agents. Identify customers’ needs.

Self service 81

Self service CRM voip First call resolution 81

aircall

JANUARY 27, 2021

Why a Business Should Use a Virtual Call Center. The latest cutting-edge business phone technology is a VoIP phone system, as mentioned earlier. A good cloud-based phone system makes it possible to use digital call center software that has a range of voice calling features. A VoIP phone system is a cloud-based phone system.

virtual call center 62

virtual call center Call Center call center software voip 62

aircall

FEBRUARY 9, 2018

While the questions in this post can be used the next time you’re hiring support representatives, you’ll more likely want to use them as a template to tailor an interview to your company’s needs. Are they able to articulate points using effective language? What is a topic you know more about than almost anyone else? Too little?

Multi-channel support 115

Multi-channel support Morale Customer Support Personalization 115

aircall

MARCH 27, 2017

The first article looked at the usefulness of the process for your business. This second one explains how to plot a successful customer journey map and how to use it to your business’ and your customers’ advantage. In the case of For Instance Inc. Once again, we’ll use For Instance Inc. Know where to start.

Journey mapping 82

Journey mapping Accountability Customer retention Morale 82

aircall

OCTOBER 25, 2018

So, as we dive into the topic of how you can create enablement content your sales team actually uses, here is a brief overview of what I’ll be going over in the post: What exactly is enablement content? 7 types of content your sales team will use (and appreciate). Case studies. 3) when and how to use it. ROI reports.

Sales 75

Sales B2B Outbound sales SaaS 75

aircall

DECEMBER 19, 2016

This year on the Aircall blog, we’ve looked at quite a few ways how to improve your business’ customer service. With every customer service champion, we’ll look at what they can teach us about improving our own customer service, and cultivating our own customers’ happiness. Jeff Bezos - CEO and Founder of Amazon.com.

Customer Service 74

Customer Service Advertising Transportation Customer Support 74

aircall

APRIL 19, 2017

The case for working across time zones. Greener: without the supplies and energy needed to run a physical office (not to mention commuting), teams working across time zones have a lighter carbon footprint. It’s especially handy if it works out being the time zone which houses the majority of your team, but that may not be the case.

Morale 48

Morale Engineering Management Call Center 48

aircall

APRIL 12, 2017

Your support agents aren’t the only people who need to prepare for the sudden growth of your operation; your customers could use to be eased in as well. Use the right tools. The tools your team uses daily to complete their tasks should scale alongside them. You won’t pay for more than you use, and adding users is a snap.

Customer Support 48

Customer Support Self service Wait times Personalization 48

aircall

DECEMBER 23, 2016

Due to a shift in power dynamics and the rise of customer expectations, that simply isn’t the case. If customers feel more at ease using your service, they’ll be less likely to churn. As mentioned above, the weak points of your customer service strategy are sources of learning. Try Aircall for Free! No feedback loop.

Customer Service 87

Customer Service Wait times Brand ambassadors Customer retention 87

aircall

APRIL 16, 2021

Users can then access the application using any device that has an internet connection. Your company gets to use the software for a designated period of time, and you can pay as you go (usually monthly or yearly). Here are some more specific benefits of using SaaS programs for your IT and Operations departments: For Operations.

SaaS 62

SaaS Sales Coaching APIs 62

aircall

DECEMBER 9, 2016

They must be easy to reach, like we mentioned previously, and be consistently present on all the channels you offer. In the case of returns or exchanges, it will hurt your bottom line more than anything if you do not lower customer effort as much as you can. Have you tried Aircall’s business phone software?

Customer centricity 81

Customer centricity Customer retention Upselling Customer effort 81

aircall

JANUARY 20, 2017

You won’t pay for more than you use, and you’ll be able to easily scale your subscription to suit your needs. That’s just not the case. This includes repetitive support cases, self-service resources, knowledge bases, checkout pages, usage monitoring, etc. This means your support desk, your CRM software , your phone system , etc.

Best practices 88

Best practices Customer Service Interactive Voice Response Wait times 88