Nicereply

JULY 4, 2022

It’s widely known that customers prefer to solve problems on their own without needing to contact support. According to a study done by Zendesk, 69% of customers try to troubleshoot their own problems before contacting support. How do you know if your knowledge base is working? Most Read/Unread Articles.

Customer Service 52

Customer Service Self service Metrics Surveys 52

aircall

APRIL 16, 2021

SaaS software, also known as cloud-based software, has now gone mainstream, making it easy for teams to leverage all the software programs they need to work collaboratively, wherever they are. Let’s look specifically at how SaaS software can help sync your sales and support teams so they work together in perfect harmony.

SaaS 62

SaaS Sales Coaching APIs 62

Global Response

MARCH 16, 2023

It’s important for agents not to interrupt or try to problem-solve prematurely—instead, allow customers to simply share their frustration and story. In 2023, customer service is more important than ever. 61% of customers say they would switch brands after just one bad experience. Which Customer Service Techniques Matter Most? A pologize.

Customer Service 62

Customer Service outsourcing Technical Support Scripts 62

Select VoiceCom Blog

MARCH 1, 2023

Call Centre Customer Service Statistics and Trends to Know The Role of Call Centre Customer Service Call centres cover various tasks, including customer care, assistance, troubleshooting, or simply forwarding calls. Besides availability, customers consider channels in deducing “good customer service.” billion by 2027.

Customer Service 52

Customer Service Self service Wait times Chatbots 52

Nicereply

JUNE 24, 2021

The idea is that customers enjoy doing business with companies that are easy to work with. Much of the work customer service teams do is designed to delight customers, making them more loyal. Disloyal customers will buy less, share bad experiences with family and friends, and eventually stop purchasing from you altogether.

Customer effort 81

Customer effort Surveys Metrics Feedback 81

JustCall

MARCH 24, 2020

Every day, more teams and individuals are taking to remote work. However, the right set of remote working tools acts like a life jacket. Check out this blog to make the best use of tools for remote teams. less travel. less stress. less distraction. Trends and settings in a traditional office have changed.

Multichannel 68

Multichannel Accountability Time management Management 68

JivoChat

JULY 14, 2021

If your customers are always calling, you need to work on your level of self-customer service. Customers can also troubleshoot simple problems or perform quick administrative tasks like resetting their passwords, adding a live chat button , managing their billing, or changing other account information.

Self service 52

Self service Chatbots B2B Customer centricity 52

JustCall

MAY 3, 2022

The amount of time you would spend figuring out how a VoIP solution works can otherwise be used in mission-critical activities that bring a positive financial impact to your business. Or schedule a demo to see how it works up and close. Also, ensure that there are enough guides and troubleshooting materials.

voip 52

voip Interactive Voice Response Sales CRM 52

NobelBiz

JUNE 5, 2023

Inbound lead generation includes blogging, SEO, social media, PPC. According to Crunchbase , businesses that don’t cold call experience 42% less growth than those who do and 82% of buyers accept meetings with sales reps who proactively reach out (according to RAIN Group ).

Call Center 52

Call Center Scripts CRM Contact Center 52

ClientSuccess

JULY 9, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. I learned early on the value of really caring about what I do and bringing that passion to my work. Mentor Questions. Let’s get started with this week’s post!

Consulting 40

Consulting Consulting Coaching Metrics 40

SmartKarrot

JUNE 7, 2023

That’s why in this blog post, we’re going to dive into the top seven reasons why note-taking apps have become more of a headache to users over the years rather than an asset used to help them reach their goals. And the user base for these apps is only growing. However, note-taking apps aren’t without their own weaknesses and pitfalls.

B2B 10

B2B Technology 10

AWS Machine Learning

OCTOBER 19, 2023

Problem: ML data that contains PII PII is defined as any representation of information that permits the identity of an individual to whom the information applies to be reasonably inferred by either direct or indirect means. Customers in business domains such as financial, retail, legal, and government deal with PII data on a regular basis.

Government 85

Government Engineering Enterprise Scripts 85

delighted

SEPTEMBER 20, 2019

While problem solving, or customer support, is an integral part of customer experience, it does not entirely reflect today’s modern, more proactive definition of customer experience. However, it wasn’t always that way, which is why customer support and experience could have been seen as more or less interchangeable. Of course not.

Customer Experience 45

Customer Experience Customer Service Surveys Self service 45

LiveChat

NOVEMBER 14, 2017

Detailed troubleshooting options must be described on the website or the app itself. Detailed troubleshooting options must be described on the website or the app itself. This is definitely a less intrusive way of doing it. Customer service is the key factor in customer satisfaction. Nothing short of ‘real-time’ pleases us.

Customer Service 28

Customer Service Multichannel Engineering Personalization 28