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Architect defense-in-depth security for generative AI applications using the OWASP Top 10 for LLMs

AWS Machine Learning

Generative artificial intelligence (AI) applications built around large language models (LLMs) have demonstrated the potential to create and accelerate economic value for businesses. Many customers are looking for guidance on how to manage security, privacy, and compliance as they develop generative AI applications.

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Guest Blog: 5 Ways Chatbots Can Improve Your Customer Satisfaction

Comm100

Owning a business is not a piece of cake. It takes careful management of a lot of moving parts. It takes patience and dedication. And with so much work, it’s no wonder that the need for simpler solutions has become essential to a business’s success. One of these solutions is the chatbot. What is a Chatbot?

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Customer Experience in Retail Guide: Explanations, Strategies, & the Future of CX

Lumoa

Businesses focused on product arrangement, purchasing/return processes, and employee helpfulness. Where and how they take place has changed, of course. Where and how they take place has changed, of course. With a strategic approach, you can design an optimal customer experience that will encourage your customers to return.

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Customer Service Strategy for 2023: How to Maintain Great Service at Lower Costs

Nicereply

Set up a customer service strategy that works and saves your costs. Due to the unstable economic environment , the world is challenged with today, businesses will be looking toward optimizing their operational costs and reducing expenses in 2023. Why excelling at customer service is critical in 2023.

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How to Recession-Proof Your Contact Center, According to 360+ Executives

Balto

Despite a declining economic climate, executives aren’t cutting costs in the next year — and those who are cutting costs aren’t doing that well. Humans are here to stay: executives believe that voice and other human-led channels aren’t going anywhere in the next ten years. Get a Copy of the Report in Your Inbox. Demographics.

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14 Practical Ecommerce Marketing Strategies (With Examples)

JivoChat

Ecommerce businesses are incredibly diverse. We’ll also provide concrete examples you can implement in your ecommerce business today. Regardless of the specific strategies you end up employing for your business, there are a few basic components that any successful marketing plan should contain. Let’s get started!

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6 Useful Resources to Help Scale Customer Success

SmartKarrot

Considering the heavy competition and the evolving business environments, it has become more important than ever to put customer success on the pinnacle. However, as businesses keep on the growth streak, scaling customer success efforts can prove to be daunting. There are a few different types of customer success playbooks: 1.