ShepHyken

DECEMBER 13, 2019

A world in which service provision is expected without interruption at any point and the customer experience is expected to be delivered seamlessly and intuitively. When embarking on a customer experience (CX) change initiative, there are few decisions more critical to success than selecting the right vendor. Preparation checklist.

APIs 254

APIs Enterprise Government Customer Experience 254

JustCall

AUGUST 8, 2023

When customers shop on your website, they leave behind a trail of important data points that your brand can—and should—leverage to improve their user experience. The biggest contribution of AI in ecommerce lies in how this technology uses data to transform core ecommerce processes—from product discovery to personalized shopping.

Sales 52

Sales Best practices industry standards Personalization 52

Vistio

JULY 11, 2022

So I did a lot of traveling and the reason I bring it up is, technology back then was just starting to make a real impact on the general consciousness I suppose, in the context of globalization. Listen to the full podcast here: Welcome, welcome. Today we have on the pod with us, Stephen Loynd. Absolutely Hailey. Not at all.

Technology 52

Technology Self service Contact Center Analytics 52

ProProfs Blog

DECEMBER 23, 2019

What they do is basically put a premium on the customer and their experience with the product, service, or brand. Or perhaps, their strategies may not be adequately supported by systems and technology. If you were to answer a question, “What is that one thing that customers hate the most? . What would you say? A few staff meetings.

Customer centricity 144

Customer centricity Journey mapping Surveys Feedback 144

Fonolo

FEBRUARY 9, 2023

In the world of contact center metrics, service level has always held a special place. What is the Purpose of Service Levels? Call center service levels are, broadly speaking, a commitment to a particular average speed of answer, or ASA. And for many call center managers, maintaining these service levels is a top priority.

Service level 142

Service level Call Center Abandon rate Metrics 142

CSM Magazine

OCTOBER 5, 2021

With time the service providers and their regulations keep changing. These days, internet service providers (ISPs) and email service providers (ESPs) have become smarter and more attuned to what recipients want to receive in their inboxes. Email hygiene is the most important aspect of email marketing.

Marketing 52

Marketing Sales Metrics SaaS 52

Branch Mesenger

MAY 29, 2018

Jeanne Bliss, author of "Would You Do That To Your Mother" joined us to explain how these important maternal lessons can help positively shape your customer service and empower frontline employees. Corporations that were mentioned in this webinar include: Pal's Sudden Service. Treat others like you'd want to be treated.

Chief Customer Officer 67

Chief Customer Officer Personalization Customer Service Call Center 67