ShepHyken

OCTOBER 21, 2016

This week on our Friends on Friday guest blog post my colleague, Merrick Rosenberg, explains how important it is for salespeople to incorporate personality style into the selling process. I have always been fascinated by personality styles and feel they can be a helpful tool for building strong customer relationships.

Sales 310

Sales Personalization Analytics 310

Beyond Philosophy

APRIL 11, 2024

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. It’s our job to determine what it is. As Boehme says, a job to be done is the customer’s expected outcome of buying or using a product or service. Both are fair questions.

Customer emotions 195

Customer emotions Marketing Personalization Sales 195

Beyond Philosophy

NOVEMBER 23, 2023

Watch Colin talking about this on YouTube: Subscribe to our YouTube channel here to see all the latest videos! Watch Colin talking about this on YouTube: Subscribe to our YouTube channel here to see all the latest videos! Psychologists say regret occurs when conflict exists between different versions of our self-image.

Feedback 195

Feedback Marketing Sales Personalization 195

ShepHyken

MARCH 24, 2017

This week on our Friends on Friday guest blog post my colleague, Manuel Grenacher, writes about how using bots can help manage and improve the customer experience. Used properly, I believe bots can be an customer service excellent tool. Booking an appointment—say, a plane ticket—used to be so easy.

Customer Experience 229

Customer Experience Airlines Chatbots Personalization 229

ShepHyken

JUNE 8, 2018

This week we feature an article by Daphne Kasriel-Alexander who tells us how to create mega-fans who can then become your biggest advocates. – Shep Hyken. 25% of us will switch to the next-best choice and 30% are quick to share experiences that left a bad taste. Our methods are tried-and-true: we get over 2500 queries a week.

Customer Support 189

Customer Support Brand ambassadors Scripts Customer Care 189

Nicereply

SEPTEMBER 6, 2022

That’s why we’ve rounded up this handy list, so you have all top customer support blogs published (so far) in 2022 in one accessible place. Most of these blogs allow you to subscribe to their newsletters and publish new content regularly. 2022’s top customer service blogs. 2022’s top customer service blogs.

Customer Service 97

Customer Service Complaint resolution Agent burnout Customer Support 97

ShepHyken

NOVEMBER 23, 2018

Personal tastes vary in how individuals rank these elements in order of importance, but specifying them allows companies to deliberately improve their support setup over time – be it through tools , people, or organization. Use fewer, better words. Use simple and familiar words (no jargon!), A useful support structure is What?

Customer Support 169

Customer Support Customer effort Self service Metrics 169

ShepHyken

JANUARY 12, 2018

Check out our thoughts on customer focus. From clients and customers commenting on our blog. These are fun and useful because we all have them (since we’re all customers.) This is a great list and one you should pay attention too. – Shep Hyken. Customer service designs that are remarkable get talked about.

Customer Service 238

Customer Service Scripts Customer Experience Personalization 238

ShepHyken

APRIL 28, 2017

This week on our Friends on Friday guest blog post my colleague, Murph Krajewski, writes about the importance of a single customer view when it comes to serving your customers. This will help lead you to forming important relationship with your customer. – Shep Hyken. Customer service needs customer data.

Customer Service 228

Customer Service Contact Center Technology Big data 228

Totango

DECEMBER 7, 2023

Merging sales and customer success (CS) is a delicate art that is often challenging but necessary for driving business results and creating a frictionless customer journey. Our hypothesis is that NPS is going to improve for each vertical,” Hodges said. “Our

Sales 89

Sales Enterprise Best practices Metrics 89

Call Experts

DECEMBER 29, 2021

At Call Experts, we are dedicated to providing supportive content every week through our contact center blogs. Because contact center blogs can be an essential tool for understanding services from a company and what it might be like as their customer. . To keep reading, click here ! .

Contact Center 52

Contact Center Morale Government Healthcare 52

Totango

SEPTEMBER 22, 2023

Announced during our flagship event, Totango Live! “Totango believes being an open platform, working with a wide range of capability used in the enterprise, is vital to ensuring customer success can have the maximum impact of helping businesses retain and grow their customers. .

Enterprise 113

Enterprise Education Best practices Customer retention 113

Nicereply

SEPTEMBER 11, 2023

Read how sales representatives and support leaders can better prepare themselves for meaningful sales conversations. Tools can improve support services and customer experience in so many ways that selling to support leaders is a significant addressable market. Q : The technology landscape in Support/CX tools is massive.

Sales 64

Sales Engineering Marketing Technology 64

Comm100

MARCH 6, 2024

The immediacy and convenience of live chat has catapulted the technology into a go-to support channel for consumers and an essential tool for businesses. The advantages of live chat are plentiful, and yet there are some disadvantages of live chat too when not used correctly. The advantages of live chat 1.

Abandon rate 90

Abandon rate Chatbots Upselling Sales 90

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . Not only has technology changed the way we interact with customers, but it’s also massively changed the way we communicate with our peers within the industry. Here, we cover the 20 best customer service blogs and influencers to follow in 2020.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

Totango

DECEMBER 20, 2023

These awards reflect superior engagement and commitment from our users, who continue to highlight and share the key aspects of Totango and our software they find most beneficial. This recognition shines a spotlight on our commitment to offering an easy and efficient implementation process.

Enterprise 108

Enterprise Customer centricity Benchmark Upselling 108

aircall

OCTOBER 17, 2022

As your start planning for the coming year, optimizing your sales win rate is probably a top priority. How to Define Your Sales Win Rate. As our partners at Richpanel share, “Win rate is not just a sales team’s metric. As our partners at Richpanel share, “Win rate is not just a sales team’s metric.

Sales 117

Sales Gamification Metrics Accountability 117

Totango

NOVEMBER 27, 2023

Digital customer success is driving value more efficiently using a software or service that allows companies to grow and deliver value without using excessive resources” – Chris Dishman, SVP Customer Success, Totango. To do this, Dishman recommends keeping focus across all of your touchpoint teams (CS, marketing, product, sales, etc.)

Enterprise 103

Enterprise Best practices Marketing Sales 103

aircall

FEBRUARY 23, 2022

This funding complements our shared customer-centric missions of delivering best-in-class technology paired with outstanding customer experiences for small and medium businesses. Activating HubSpot workflows using call activity to follow up with customers, and driving greater insights with native reporting.

Customer centricity 127

Customer centricity CRM Sales Customer Experience 127

NobelBiz

APRIL 2, 2024

Feature Set Offer a comprehensive suite of advanced features, including omnichannel routing, advanced IVR systems, workforce management tools, CRM integration, reporting, and analytics capabilities. Are customers becoming more and more demanding with time? Geared towards smaller-scale operations with fewer agents and lower call volumes.

contact center solutions 105

contact center solutions Enterprise Contact Center Interactive Voice Response 105

aircall

OCTOBER 11, 2022

With the right combination of tools, skills, and these six proven work hacks, your teams can quickly improve team productivity and performance with an efficiency recapture rate of 85%. Smart tools for automation. Trust us; this is a common misconception and error of thinking. Why “tougher”? Are the KPIs… too easy? The good news?

Customer centricity 118

Customer centricity CRM Sales Analytics 118

VirtualPBX

APRIL 27, 2023

With the right strategy and tools, text messaging can be a powerful tool for businesses to connect with their customers and build stronger relationships. Consider using a reputable SMS provider, such as VirtualText, to ensure that your messages are delivered quickly and securely. What is Conversational Texting?

Advertising 98

Advertising Best practices Sales Personalization 98

Totango

MAY 17, 2022

Wondering what is the best CRM for B2B sales? Well we’re here to help with our guide to the best CRMs for both small businesses and enterprises in 2022. Use this guide to help you find the best B2B CRM for your business. These benefits help make CRM apps one of the most critical technology tools for B2B sales teams.

B2B 79

B2B Sales CRM Enterprise 79

aircall

NOVEMBER 11, 2022

At Aircall, we believe our connected business phone system helps you leverage the business tools you already have, including your CRM, help desk, e-commerce tools, and more. Vicky Gramoso: We were looking for a solution that would boost our sales processes and turn our newly created team into a sales machine.

Sales 62

Sales Advertising CRM Education 62

Voiptime

SEPTEMBER 7, 2022

Most call centers use outbound telemarketing to perform sales calls, warm the lead list and find new potential customers to pass them through the sales funnel. Both supporters and opponents of cold calling have arguments to prove their points of view, but our topic does not set itself a goal to find out who is right.

Telemarketing 75

Telemarketing Contact Center Outbound sales Call Center 75

Lumoa

APRIL 28, 2024

If you’re reading this blog post, you are probably one of them. If you are looking for a customer experience platform that fits your needs, we compared three major tools to help you find the right one: Medallia, Qualtrics, and Lumoa. 78% of customers have backed out of a purchase due to a poor customer experience (CX).

Feedback 83

Feedback Consulting Consulting Enterprise 83

TeleDirect

DECEMBER 14, 2023

At TeleDirect, we use call center technology to create a seamless experience that your customers remember. They’re impressed that we remember them, contact them for feedback and that our communications are heartfelt across multiple channels. Let’s explore our integrated technology stack and how it benefits your business.

Call Center 62

Call Center Technology Interactive Voice Response Scripts 62

AWS Machine Learning

MARCH 4, 2024

In just a few short months since Amazon Bedrock became generally available on September 28, 2023, more than 10K customers have been using it to deliver, and many of them are using Claude. It excels at intelligent tasks demanding rapid responses, like knowledge retrieval or sales automation. with higher levels of intelligence.

Benchmark 133

Benchmark Finance Engineering Enterprise 133

Creative Virtual

FEBRUARY 7, 2023

I like customer service expert Shep Hyken’s take on this in his blog post, Don’t Just Personalize the Customer’s Experience – Individualize It. This can be applied to marketing, sales, and customer support. Sometimes those of us in marketing and sales are guilty of spinning the truth a little bit. Absolutely!

Personalization 105

Personalization Virtual Agent Chatbots Self service 105

JustCall

MAY 26, 2022

We are excited to launch our Partner Program that will help agencies, IT businesses & affiliate marketers to earn revenue while helping SMBs with digital transformation. 2) Technology Partner Program: Integrate with our platform and get your app discovered by our ever growing user base (comprising of businesses of all sizes).

CRM 98

CRM APIs Sales Technology 98

NobelBiz

FEBRUARY 27, 2024

When companies implement specific tools and best practices, they can significantly improve their customer experience (CX), increase agent performance, and ensure high-quality service. This article delves into the essential aspects of call center optimization, including the tools and best practices that can drive performance improvements.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

Totango

JULY 19, 2022

By definition, a CRM system is a tool for managing the data associated with customer relationships, so it may seem like a good idea to turn to your CRM to help you manage all of this data you’ve collected. Recurring-revenue businesses succeed by nurturing customer relationships over the entire lifecycle.

CRM 89

CRM Sales Enterprise Analytics 89

Fonolo

DECEMBER 6, 2022

When you develop your contact center, you create opportunities for more sales, customer satisfaction, and workplace efficiency. . 2 Audit Your Call Center Software and Tech Tools . Enhancing customer satisfaction and sales . Are your sales dropping? Here are four great call center development ideas to work on. . #1

Contact Center 142

Contact Center Call Center call center software Abandon rate 142

JustCall

MAY 26, 2020

Cold calling is undoubtedly the most challenging part of inside sales. In this blog, we will take you through cold calling scripts you can use for creating your sales pitch. In this blog, we will take you through cold calling scripts you can use for creating your sales pitch.

Scripts 115

Scripts Sales Telemarketing Marketing 115

ProProfs Blog

OCTOBER 16, 2020

We’ve seen live chat in action as the customer service and support tool. Live chat leveraged as a sales tool not only improves conversion but also simplifies and shortens the sales funnel. Live chat leveraged as a sales tool not only improves conversion but also simplifies and shortens the sales funnel.

Sales 148

Sales CRM Abandon rate Marketing 148

JivoChat

APRIL 16, 2023

According to Statista, ecommerce sales worldwide are projected to reach around 8.1 In this guide, we’ll look at some strategies you can use to succeed in your ecommerce venture. trillion dollars by 2026—a significant increase of 56% from 5.2 trillion U.S. dollars worldwide in 2021. The pipeline has several stages.

Analytics 82

Analytics Engineering Advertising Sales 82

aircall

OCTOBER 13, 2022

Certain micro inefficiencies that add up—like admin between sales prospects and customer interactions—can go undetected or unchallenged year after year. in operational expenditure over three years— all while saving eight minutes per hour per person in sales and support teams. Those are pretty uncomfortable figures. But don’t fret.

Management 118

Management Sales Consulting Consulting 118