Callminer

DECEMBER 17, 2019

Cloud contact centers may be more reliable. “Cloud contact centers are 27% cheaper and experience 35% less downtime than their on-premise counterparts.” Cloud contact centers may be more reliable. “Cloud contact centers are 27% cheaper and experience 35% less downtime than their on-premise counterparts.”

Call Center 207

Call Center outsourcing Contact Center Finance 207

Calabrio

FEBRUARY 16, 2017

With 2016 behind us, we’re wondering what we can glean from the flurry of predictions, prophecies and prognostications for 2017. Earlier this year, Call Center IQ reported businesses are aligning around the idea of “customer-centricity,” making the customer experience the “driving force for all key business stakeholders.”

Customer centricity 61

Customer centricity Contact Center Call Center outsourcing 61

Calabrio

FEBRUARY 16, 2017

With 2016 behind us, we’re wondering what we can glean from the flurry of predictions, prophecies and prognostications for 2017. Earlier this year, Call Center IQ reported businesses are aligning around the idea of “customer-centricity,” making the customer experience the “driving force for all key business stakeholders.”

Customer centricity 40

Customer centricity Contact Center Call Center outsourcing 40

ProProfs Blog

FEBRUARY 13, 2020

“What can help me get committed and loyal customers?”. What’s more, these customer loyalty stats give an insight into factors that prompt customers to be loyal to a brand. What’s more, these customer loyalty stats give an insight into factors that prompt customers to be loyal to a brand. What Loyal Consumers Want.

Customer retention 164

Customer retention Sales B2B Marketing 164

CSM Practice

JULY 6, 2020

We covered how to make renewals in another blog. We covered how to make renewals in another blog. In this one, we are going to focus on how SaaS companies can leverage their customer base to drive more revenue through expansion during Coronavirus. The strong suit of the SaaS model is the generation of recurrent revenues.

SaaS 71

SaaS Upselling Accountability Sales 71

CSM Practice

JULY 6, 2020

We covered how to make renewals in another blog. We covered how to make renewals in another blog. In this one, we are going to focus on how SaaS companies can leverage their customer base to drive more revenue through expansion during Coronavirus. The strong suit of the SaaS model is the generation of recurrent revenues.

SaaS 71

SaaS Upselling Accountability Sales 71

Natalie Petouhof

MARCH 11, 2016

As part of its extended cloud services program, which includes cloud advisory, migration and managed business services, ‘ Capgemini Cloud Choice with Amazon Web Services ’ will see Capgemini further invest in its dedicated migration factory, leverage AWS technology and develop sector-specific IP solutions hosted on AWS.

Enterprise 40

Enterprise Analytics CRM Consulting 40