ShepHyken

JUNE 1, 2018

This week we feature an article by Jason Grills who discusses the importance of integrating an effective customer support system and how to decide upon live chat software for your organization. – Shep Hyken. Your most unhappy customers are your greatest source of learning” – Bill Gates , Microsoft Founder. Can be many. This may sound harsh.

Customer Support 253

Customer Support Sales Marketing B2B 253

OctopusTech

OCTOBER 8, 2019

A well-researched and high-quality blog post would be worthless if no one ever finds it online. So, how can you improve your SEO and optimize your blog posts so that they may rank high on Google and other search engine’s SERP? Well, that is exactly what we are going to learn in this blog post today. Keyword Research.

Best practices 74

Best practices Marketing 74

JivoChat

JULY 25, 2023

We can see that there is an option for excluding a URL and an option for “Deep Search” Exclude URL is an option for removing a website from the plagiarism checking process. Plus, the number of blogs and online magazines already present online are also considered sources. Check-plagiarism is a freemium plagiarism checker.

APIs 75

APIs 75

OctopusTech

DECEMBER 23, 2022

The process of hiring an SEO partner can be a difficult task if you don’t have proper knowledge about search engine optimization. Business owners who want to take their SEO game to a top-notch level have to perform an SEO hiring process to appoint the best professionals of the industry. Why Hire An SEO Company? Technical SEO.

Engineering 118

Engineering Analytics Sales Consulting 118

CCNG

NOVEMBER 29, 2023

And while each has its place and can add more detail to a big picture view, the following five are the best for signaling if contact center operations are aligned with customer expectations and that the levels of service being provided by your agents is helping to move the needle positively in terms of customer loyalty and advocacy.

Metrics 195

Metrics Contact Center Average Handle Time Surveys 195

ShepHyken

MAY 18, 2018

This week we feature an article by Gary Anderson who explains why the customer experience creates customer loyalty and generates repeat business. – Shep Hyken. The goal of this article is to touch on three pillars of a business –– product, price, and experience –– and break down which of these three is the most important to driving success.

Advertising 198

Advertising Surveys Feedback Sales 198

Steve DiGioia

MAY 2, 2022

They know what their fans want, and they do their best to give it to them. And the best service providers can anticipate these unspoken needs and address them before they happen. I’ve been doing that since I was a teenager. It was so much fun. So, what can pro wrestling teach us about customer service? Well, plenty.

Customer Service 328

Customer Service Entertainment Morale Scripts 328

CallSource Insights

DECEMBER 6, 2022

In this blog post, we’ll explain what vanity toll-free numbers are and how you can get one for your business. Get the right toll-free vanity phone number for your business. Are you looking for a way to make your business phone number more memorable and professional? A vanity toll-free number may be the perfect solution.

Interactive Voice Response 97

Interactive Voice Response Advertising Personalization Sales 97

AWS Machine Learning

AUGUST 30, 2023

Our latest QnABot releases, v5.4.0+, can now use an LLM to disambiguate customer questions by taking conversational context into account, dynamically generating answers from relevant FAQs or Amazon Kendra search results and document passages. This is why QnABot also integrates with any other LLM using an AWS Lambda function that you provide.

Self service 105

Self service APIs Transportation Contact Center 105

JivoChat

JUNE 21, 2023

AI tools are emerging and advancing every day, but learning how to use a tool such as ChatGPT (a large language model capable of generating contextually-relevant content) is one of the best ways to get to grips with AI technology. Here’s all you need to know about streamlining your SEO strategy with AI. How are AI and SEO connected?

Engineering 75

Engineering Best practices Technology Personalization 75

Enghouse Interactive

OCTOBER 19, 2020

AI Makes It Possible (Blog Series). Blog #3 of 4 With context, AI seeks to improve more quickly than ever. Constant Learning Improves AI Recommendations. It’s all in the approach and how the data is analyzed. This is foundational to understanding causality. Aggregating. Analyzing all feedback via AI.

First call resolution 52

First call resolution Feedback Enterprise Contact Center 52

JivoChat

MAY 9, 2022

Counting on the best SEO tools is going to help you to know what to do to rank higher in search engine results pages, including on Google. SEO tools are developed to provide you with data that’s going to help you to optimize your pages for search engines, and, as a consequence, be able to rank higher on them. On-page SEO.

Engineering 75

Engineering Analytics Advertising Metrics 75

JivoChat

MAY 5, 2022

On-page SEO (search engine optimization) is essential when it comes to conquering visibility for your website through appearing on Google’s search result pages. It’s different from off-page SEO, which refers to elements that are off your website and can enhance your position on search results, such as backlinks.

Engineering 75

Engineering Analytics Marketing Personalization 75

AWS Machine Learning

JULY 24, 2023

This blog post was co-authored, and includes an introduction, by Zilong Bai, senior natural language processing engineer at Patsnap. You’re likely familiar with the autocomplete suggestion feature when you search for something on Google or Amazon. Patent search is one of them.

APIs 67

APIs Engineering Construction Benchmark 67

ShepHyken

DECEMBER 13, 2021

Magazine) Ensuring your customers have the best possible experience — and come back for more — isn’t about spending more money on staff and technology. In this case, it’s Jeff Steen sharing his thoughts on a Seth Godin blog post. Study: Bath & Body Works, Ace Hardware Among Retailers With Best Reputations by Marianne Wilson.

Customer Service 190

Customer Service Call Center Customer Experience Customer Support 190

JustCall

AUGUST 8, 2023

Further data reveals that for 70% of ecommerce decision-makers in North America and Europe, AI can boost personalization, and 54% hope AI can help with site search: Image Source Clearly, ecommerce businesses looking to stand out from the crowd can benefit from this emerging technology too. Let’s get going. How to Use AI in Ecommerce?

Sales 52

Sales Best practices industry standards Personalization 52

ChurnZero

DECEMBER 27, 2019

For starters, Google released their Year in Search 2019 findings with our favorite fictional babies, Baby Yoda and Baby Shark, topping the “Babies” search categor y, ahead of the real-life Royal Baby who took the numb er three spot. We hope you enjoy reading this best-of highlights reel; we loved making it happen. .

Chief Customer Officer 64

Chief Customer Officer SaaS B2B Best practices 64

Comm100

SEPTEMBER 26, 2023

In this blog we will explore some advanced and effective personalized service examples that defy the ordinary and are setting new standards in customer service and engagement. If you are looking for one personalized customer service example to supercharge your team, live chat is the best first step.

Personalization 69

Personalization Chatbots Surveys Engineering 69

OctopusTech

AUGUST 14, 2023

Redesigning also includes search engine optimization, optimizing website speed, monitoring technical performance, and responsive web design. But if you handle your site to the wrong company, then you might ruin your entire online business in some time. Let’s discover more about website redesign services in detail.

Engineering 62

Engineering Sales Advertising Technology 62

ChurnZero

SEPTEMBER 23, 2022

Searches for customer retention peaked in early 2022. . Searches for customer churn neared their all-time high around the same period. . Searches for Customer Success and customer experience lagged a bit, peaking only recently. This is a guest article by Andrew Brown , content marketing manager, Northpass. . The pandemic.

Education 98

Education Customer centricity SaaS Customer retention 98

JivoChat

FEBRUARY 24, 2022

When it comes to conquering more visitors and having high organic traffic on your website, it’s essential to consider SEO best practices. It includes choosing the best website builder for SEO, so they can rank better on search engines like Google. . 10 Best Website Builders For SEO. Why Take SEO Into Consideration.

Engineering 52

Engineering Best practices Analytics Advertising 52

LiveChat

MAY 25, 2018

4 years ago, I was given the challenge to write my first article for the LiveChat Blog. For the record, LiveChat Blog had a small audience back then and our job was to get traffic to our blog and make it popular. Decide what to write about on your blog. We try different solutions and see which of them work best.

Inbound sales 66

Inbound sales Marketing Personalization Customer Service 66

JivoChat

MARCH 30, 2022

In both situations, counting on the best website builders for small businesses is going to help you to create an amazing website and provide a unique user experience to your customers. 35% of the interviewee said they make this type of search online multiple times a week. Optimized for search engines. Responsive design.

Engineering 75

Engineering Analytics Construction Marketing 75

customer sure

NOVEMBER 11, 2014

In the last few weeks you might have noticed that we’ve changed course on our blog strategy. I want to share with you the reasons why we decided to take the step to change our approach to blogging. Our initial blogging strategy. We wanted to turn our blog into a marketing channel. More relevant. And publishing.

Feedback 91

Feedback Metrics Customer centricity Customer Service 91

JivoChat

MARCH 3, 2022

Just make a search on Google and in less than one second thousand results appear about the same subject. . It’s necessary to distinguish yourself to be seen as relevant by your target audience, and building your website already optimized for search engines is part of it. . Plan Your Website. Create a Domain Name.

Engineering 75

Engineering Construction Analytics Best practices 75

AWS Machine Learning

MARCH 4, 2024

Amazon Bedrock is the best place to build and scale generative AI applications with large language models (LLM) and other foundation models (FMs). It enables customers to leverage a variety of high-performing FMs, such as the Claude family of models by Anthropic, to build custom generative AI applications. with higher levels of intelligence.

Benchmark 136

Benchmark Finance Engineering Enterprise 136

AWS Machine Learning

SEPTEMBER 28, 2023

At the same time, the unstructured nature of much of this content makes it time consuming to find answers using traditional search. Rather than traditional keyword searches, users can now ask questions and extract precise answers in a straightforward, conversational interface.

Enterprise 98

Enterprise Real estate Chatbots Construction 98

JivoChat

APRIL 16, 2023

Afterward, you move into slightly more complex territory - optimizing your website for search engine optimization (SEO), launching email campaigns, and using mobile applications to provide customers with a seamless shopping experience. According to Statista, ecommerce sales worldwide are projected to reach around 8.1 trillion U.S.

Analytics 82

Analytics Engineering Advertising Sales 82

JivoChat

APRIL 5, 2022

Search for products or brands on Google before buying has become a habit for millions of people. If you are starting a new business or investing in your company’s growth, learning how to make a website from scratch is fundamental. If you don’t have an online presence, you are losing opportunities. Define Your Website’s Goal.

Engineering 75

Engineering Best practices Advertising Sales 75

ChurnZero

APRIL 15, 2022

Have you ever wondered how certain companies know exactly the right moments to reach out with an offer? Sometimes, the outreach is so spot-on and intuitive, you don’t even realize you’re being pitched. As acclaimed mentalist Tony Corinda said, “Good timing is invisible. Bad timing sticks out a mile.”.

Accountability 98

Accountability SaaS Upselling Metrics 98

JivoChat

APRIL 26, 2022

You will need to choose the platform that suits your needs best, according to your website and company demands. . Do you know what is CMS? This type of software has been more and more used by multiple companies, of different sizes, to optimize work when it comes to maintaining their websites always updated and with fresh content. .

Management 75

Management Analytics Engineering CRM 75

Lumoa

JANUARY 15, 2024

When customers shop in physical stores, they might have several questions about a product: Is it available in a different size? What’s the warranty? If there is no one to answer their questions, there’s a good chance they’ll walk out of the store. In This Article: What is Conversational Commerce? Let’s explore what forms that technology can take.

Customer Experience 83

Customer Experience Chatbots Best practices Metrics 83

Comm100

DECEMBER 8, 2020

Read on to find out why a chatbot is the best solution for your customer interaction needs. Read on to find out why a chatbot is the best solution for your customer interaction needs. And that is how they can best be described. Owning a business is not a piece of cake. It takes careful management of a lot of moving parts.

Chatbots 53

Chatbots Scripts Sales Personalization 53

JivoChat

MAY 1, 2022

According to a Google report , 59% of the shoppers interviewed said that they research online before buying a product to certify they are making the best choice. Internet Live Stats revealed that more than 40.000 searches are made on Google per second. . That’s why SEO, which refers to Search Engine Optimization, is so important.

Marketing 75

Marketing Advertising Engineering Sales 75

JivoChat

JANUARY 16, 2022

When you need to buy a product do you search online? Ecommerce SEO tips are going to help you to improve your website, then it can be found easier on searches made through Google, for example. . To insert a page in the first positions of a search result page, several elements are taken into consideration. So your customers.

Engineering 52

Engineering Construction Analytics Marketing 52

Nicereply

SEPTEMBER 13, 2022

” The ‘traditional’ model of going to a knowledge base and using keywords to search for an answer is becoming outdated. The knowledge base has been considered a crucial component of providing self-service for years. It’s often touted as indispensable for helping customers and upskilling support agents. Zoom out for a moment.

SaaS 52

SaaS Chatbots Scripts Self service 52

Lumoa

APRIL 4, 2023

One of the best ways to do that is through a customer profile analysis. Boosts customer engagement When you’re looking to increase customer engagement , one of the best things you can do is ensure everything you’re putting out is exciting and relevant to different types of customers. But how exactly does profiling feed into this?

Customer retention 83

Customer retention Enterprise Marketing Surveys 83