Tethr

DECEMBER 29, 2020

Here are our top ten blogs of 2020: 10. Make QA Matter: Introducing Tethr’s Agent Impact Score (AIS). This year, we introduced the Agent Impact Score (AIS), a new way to measure the criteria that will make a difference to your company’s performance. A complete guide to the Agent Impact Score (AIS).

Analytics 72

Analytics Call Center Enterprise Sales 72

Balto

OCTOBER 17, 2023

In this blog, we’ll introduce you to the concept of the Ideal Customer Profile (ICP), why you should care, and how you can leverage Artificial Intelligence (AI) in creating it. In simple terms, an ICP is a representation of the prospects that likely need your product or service.

Sales 52

Sales Healthcare Accountability Marketing 52

Balto

OCTOBER 17, 2023

In this blog, we’ll introduce you to the concept of the Ideal Customer Profile (ICP), why you should care, and how you can leverage Artificial Intelligence (AI) in creating it. Your sales agents should be focusing their efforts on leads that are more likely to convert. That’s why Ideal Customer Profiles (ICPs) were developed.

Sales 52

Sales Healthcare Accountability Marketing 52

Fonolo

FEBRUARY 19, 2019

It’s hard to believe, but the WordPress dashboard doesn’t lie: This is our 1000 th blog post! From the very beginning, we knew we didn’t want the blog to just be a tool for self-promotion. Too many company blogs are filled with recycled press releases and thinly-veiled cheer-leading. Hope you enjoy! Call Center Metrics.

Call Center 62

Call Center Contact Center Agent burnout Gamification 62