CSM Magazine

AUGUST 8, 2023

Think differently about Workforce Engagement Management (WEM); it’s so much more than a set of tools. Ask agents what would make a positive difference to their working lives—don’t assume you know. This saves valuable time—not to mention the frustration—of hunting through the corporate intranet for the HR page.

Employee engagement 52

Employee engagement Agent burnout Gamification Analytics 52

Inbenta

NOVEMBER 3, 2021

Intranet assets: websites, applications, knowledge management systems , and/or project management software. Blogs and other Content Management Systems. What are the different types of Federated Search? -Types of federated, unified search. Benefits of implementing federated search. What is Federated Search?

SaaS 98

SaaS Management Marketing Personalization 98

JustCall

APRIL 5, 2022

And that’s what we’ll discuss in this blog post: VoIP software and VoIP benefits. What are some important VoIP benefits? And why do they matter? The pandemic brought a big shift in consumer behavior. Did you know 80% of consumers would approach a competitor after one bad customer experience with a business?

voip 40

voip Interactive Voice Response Analytics Sales 40

AWS Machine Learning

NOVEMBER 30, 2023

We believe generative AI has the potential over time to transform virtually every customer experience we know. Innovative startups like Perplexity AI are going all in on AWS for generative AI. And at the top layer, we’ve been investing in game-changing applications in key areas like generative AI-based coding.

APIs 127

APIs Enterprise Best practices Technology 127