Cisco - Contact Center

NOVEMBER 2, 2023

To celebrate Hispanic Heritage Month, Cindy Valladares and Laura Elena Garza discussed their experiences as Latinas in tech. Valladares, director of brand strategy, customer advocacy, and… Read more on Cisco Blogs

Customer advocacy 52

Customer advocacy 52

Cisco - Contact Center

MARCH 8, 2024

We asked Shashank Nalla (Product Manager, Meraki MV Smart Cameras) to discuss how the cameras are used… Read more on Cisco Blogs Join us as we dive deeper into Cisco and Cisco partner technology deployed at the Cisco Store!

Technology 113

Technology Management 113

24-7 InTouch

FEBRUARY 21, 2024

The integration of technology in health tech is changing the way medical professionals deliver care and reshaping the overall patient experience. Tailoring Customer Experience Through Innovation Health tech companies must prioritize user experience and customer satisfaction.

Healthcare 52

Healthcare Consulting Consulting Technology 52

Cisco - Contact Center

APRIL 24, 2024

We asked Julie Nguyen (Product Manager, Meraki Switching Platform) to discuss how the switches are used… Read more on Cisco Blogs Join us as we dive deeper into Cisco and Cisco partner technology deployed at the Cisco Store!

Technology 52

Technology Management 52

Cisco - Contact Center

APRIL 5, 2024

We asked Ali McKeand (Chief Technologist for Innovation at CAE Labs) to discuss how their technology… Read more on Cisco Blogs Join us as we dive deeper into Cisco and Cisco partner technology deployed at the Cisco Store!

Technology 73

Technology 73

Cisco - Contact Center

FEBRUARY 1, 2024

We asked Jeremy Martin (Sales Leader, Americas, Webex CPaaS Solutions) to discuss Webex Connect and how… Read more on Cisco Blogs Join us as we dive deeper into Cisco and Cisco Partner technology deployed at the Cisco Store!

Technology 98

Technology Sales Customer Experience 98

Cisco - Contact Center

JANUARY 17, 2024

Reflections from the Consumer Electronics Show and predictions for the year in tech At Cisco, we empower people to connect and collaborate with each other from anywhere. From home, the office and… Read more on Cisco Blogs

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66

Cisco - Contact Center

JUNE 30, 2023

our new digital tech learning experience. Weekly episodes arrive packed with deep dives and… Read more on Cisco Blogs Welcome to The U. , a new expert-led technical video series from the masterminds behind Cisco U. ,

98

98

Cisco - Contact Center

AUGUST 16, 2023

As a college student, the search for tech internships is key when determining your chosen career path. If you’re curious to find out what it takes to land an internship or how to stand out among the c… Read more on Cisco Blogs

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77

Totango

MARCH 1, 2022

workforce, less than one in five employees in the tech industry are women? Like in most male-dominated industries, there are many reasons for the lack of women in tech, including work culture and gender discrimination issues, a significant gender pay gap, and a lack of female representation in the workplace.

Education 100

Education Technology Engineering Enterprise 100

Cisco - Contact Center

MARCH 12, 2024

In the spirit of March being Women’s History Month and National Science & Engineering Week, we’re thrilled to amplify the voices of some extraordinary women from Cisco’s Global Partner Engineering tea… Read more on Cisco Blogs

Engineering 98

Engineering 98

ShepHyken

FEBRUARY 3, 2017

This week on our Friends on Friday guest blog post my colleague, Chip Bell, shares his concept of kaleidoscope service with some great examples. Here are a few examples: Corley Heating, Air, and Electric in Greenville, SC sends their service techs out on Valentine’s Day with balloons and a valentine card for each customer. Shep Hyken.

Customer advocacy 172

Customer advocacy Customer retention Customer Service Customer Experience 172

ShepHyken

MAY 10, 2019

In essence, this means that you can also take advantage of the new tech. Costi Teleman is the founder and CEO of IntelligentBee , a tech company focused on outsourced customer support and software development with operations in the US, Australia, and Europe. Enjoy the Benefits of Outsourcing Today.

outsourcing 270

outsourcing Customer Support Customer Service Technology 270

ShepHyken

SEPTEMBER 16, 2016

This week on our Friends on Friday guest blog post my colleague, Mark Smith, writes about how crucial personalization can be to the customer experience. Mark is a regular at industry conferences and events and shares his insights on customer journeys, omni-channel marketing, solutions sales leadership and high-tech marketing.

Customer Experience 295

Customer Experience Personalization Marketing Analytics 295

aircall

NOVEMBER 15, 2022

To learn more about what it’s like to work as a software engineer or developer at Aircall, take a look at our Tech Team Stories archive! The post Tech Team Stories: An Inside Look at My First Aircall Hackathon Experience appeared first on Aircall Blog. Want to join the team? See our latest job postings.

Engineering 124

Engineering Surveys Personalization Management 124

ShepHyken

NOVEMBER 23, 2018

Tech support often errs by diving into detailed explanations. He and his team share tips about customer service and communication on the Userlike Blog. The post Guest Blog: The 8 Elements of Customer Support Quality appeared first on Shep Hyken. How well do your customers understand what your support explains to them?

Customer Support 262

Customer Support Customer effort Self service Metrics 262

ShepHyken

SEPTEMBER 22, 2017

The efficient tech, improved training, and profits from selling food goodies more than cover the extra expense, while converting customers from frustrated haters to raving fans, all done by thinking of the customer first. The post Guest Blog: An Unlikely Business Makeover appeared first on Shep Hyken. But how do they sustain this?

Wireless 202

Wireless Government Entertainment Airlines 202

IdeasUnlimited

MAY 23, 2022

Any IT business will at some point require dedicated tech support. Whether you are a support service provider or an IT firm looking to service your clients, it is important to have a clear strategy on how you will go about establishing a team of trained agents ready to provide high quality tech support. First, create the team.

B2B 98

B2B Call Center voip Interactive Voice Response 98

ShepHyken

FEBRUARY 15, 2019

You also want a company that offers 24-7 tech support for those times when you run into a snag. Tech rage is a real thing, so do your staff a solid and invest in technology that won’t make them want to tear their hair out. The post Guest Blog: 5 Ways Your POS Will Empower Your Staff appeared first on Shep Hyken.

Sales 220

Sales Personalization Feedback Management 220

ShepHyken

JUNE 28, 2019

In its recent jobs report, the World Economic Forum highlighted a curious feature of the revolution in artificial intelligence (AI) already underway in the tech-enabled workplace. The post Guest Blog: “Zhuzhing Up” Humans in the Contact Center appeared first on Shep Hyken. And yet, a net gain in human jobs is also expected.

Contact Center 275

Contact Center Self service Banking Airlines 275

Cisco - Contact Center

MARCH 14, 2024

Dear Developers and Innovators, As the Vice President of an organization deeply committed to technological advancements and environmental sustainability, I am thrilled to announce an exciting coding… Read more on Cisco Blogs

Technology 94

Technology 94

Beyond Philosophy

AUGUST 1, 2016

I’d do almost anything to avoid calling tech support for my local cable and internet company. But tech support’s poor customer service is no accident. How Tech Support Makes You Mad – On Purpose! You probably feel the same way. It’s widely regarded as a miserable, time wasting experience. The post Outrageous!

Consulting 282

Consulting Consulting Customer centricity Customer Experience 282

Cisco - Contact Center

APRIL 24, 2024

What started as a necessity quickly turned… Read more on Cisco Blogs Thirty-three years ago, I stumbled into the world of technology with a goal: to support my family financially and ensure my brother could attend university.

Technology 52

Technology 52

ShepHyken

SEPTEMBER 20, 2019

Some customer support software solutions have these built in, while other options can include an internal Wiki, blog, or Slack channel. The post Guest Blog: Why cross-team collaboration is essential for B2B customer support teams appeared first on Shep Hyken. Managing tickets as a unified support team.

B2B 266

B2B Customer Support CRM B2C 266

ShepHyken

AUGUST 25, 2017

A chatbot is an important tech tool available to most businesses. The post Guest Blog: The Do’s and Dont’s of Using Chatbots for Customer Service appeared first on Shep Hyken. Is your business able to pay someone to do this and keep up with the demand? It’s a Challenge That Chatbots Aim to Take On.

Chatbots 367

Chatbots Customer Service Best practices voip 367

ShepHyken

NOVEMBER 4, 2016

This week on our Friends on Friday guest blog post my colleague, Shaista Haque, writes about the millennial generation’s use of technology and how it is affecting their customer experience. They are tech savvy, expect more, are not afraid of complaining and have no regrets on switching brands. – Shep Hyken .

Analytics 315

Analytics B2B Technology Enterprise 315

ChurnZero

APRIL 22, 2022

Tech-touch strategies can emulate the best parts of human-led interaction while compensating for its constraints: our inability to multi-task, be everywhere at the same time, and remember everything. If you want to dip your toes into a tech-touch model for onboarding and beyond, here are five ways you can ease into automation with ChurnZero.

Accountability 98

Accountability Consulting Consulting Best practices 98

ShepHyken

MARCH 24, 2017

This week on our Friends on Friday guest blog post my colleague, Manuel Grenacher, writes about how using bots can help manage and improve the customer experience. Companies like Dominos Pizza and Mila, an on-demand tech support startup, have seen great success integrating chatbots into their business models. Need some tech support?

Customer Experience 228

Customer Experience Airlines Chatbots Personalization 228

ChurnZero

MARCH 9, 2023

When the survey asked, “What does your tech stack look like?” The full report sums up these findings this way: “Customer Success teams are inheriting their tech stack from other departments. Inside, you’ll find tech stack survey results broken out by company revenue bands, as well as a year-over-year analysis.

CRM 52

CRM Surveys Best practices Technology 52

ChurnZero

MARCH 9, 2023

When the survey asked, “What does your tech stack look like?” The full report sums up these findings this way: “Customer Success teams are inheriting their tech stack from other departments. Inside, you’ll find tech stack survey results broken out by company revenue bands, as well as a year-over-year analysis. said other.

CRM 52

CRM Surveys Best practices Technology 52

Jon Arnold

JUNE 30, 2022

I’ve been writing a number of guest posts for their blog, and the first one was published yesterday , titled “ It’s truth time! Some things happen quickly, and others take more time. The latter applies for some work I’ve been doing with NICE recently. Legacy technology and processes impact employee retention ”.

Feedback 59

Feedback Technology Contact Center 59

ShepHyken

MARCH 9, 2018

This type of technology is still very juvenile and even the top tech giants such as Facebook were receiving high failure rates during 2017. The post Guest Blog: Digitalizing Customer Service for 2018 appeared first on Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

Customer Service 189

Customer Service Chatbots Advertising Technology 189

Cisco - Contact Center

JUNE 15, 2023

As a Black leader in tech, Louis continuously evolves by challenging himself to try new roles, applying his signature passion for… Read more on Cisco Blogs Louis Ceaser IV began his journey at Cisco ten years ago.

Customer advocacy 52

Customer advocacy 52

Cisco - Contact Center

JULY 25, 2023

CRN ® , a brand of The Channel Company, has named Cisco as a Finalist for the 2023 CRN Tech Innovator Awards. Cisco is being recognized for Cisco Secure Equipment Access Plus in the Cloud Tools and … Read more on Cisco Blogs

Transportation 52

Transportation 52

Cisco - Contact Center

APRIL 12, 2023

Completing my first year at Cisco provided the chance to consider how I’ve been able to thrive in a non-technical job in tech. Here are the top five things that made this year one of growth, c… Read more on Cisco Blogs

52

52

aircall

AUGUST 18, 2022

In every interview, engineers ask: “What’s your Tech Stack, and what tools do you use?”. We have a team relentlessly decomposing it to migrate to our new tech stack, making significant progress. Some project management is happening on Monday.com , but engineering/tech is mostly on JIRA. . The DataPlatform team uses Go.

SaaS 62

SaaS Engineering APIs Management 62

Cisco - Contact Center

DECEMBER 13, 2023

While there’s always a wave of excitement around th… Read more on Cisco Blogs Technology continues to evolve at an unprecedented pace and predictions about coming trends are always a topic of debate – what’s real, what’s hype.

Technology 105

Technology 105