aircall

MAY 11, 2018

Do you use the call tagging feature? We actually have mandatory call tagging turned on for support-related calls. A lot of times the fix is simple, but if it requires help — maybe from our engineers — I’ll add another appropriate tag and forward it to them. And I’m always pushing for mandatory call tagging. All the time.

Technical Support 88

Technical Support Analytics APIs Engineering 88

VocalCom

OCTOBER 15, 2018

IVR systems can be a blessing or a curse for customers in a hurry. To give your customers the answers they need without making them wander through a maze, consider these six tips for a user-friendly IVR system. Yes, the whole point of IVR is to help customers find answers. Take it to the next level with visual IVR.

Interactive Voice Response 48

Interactive Voice Response Contact center software Self service Surveys 48

JustCall

APRIL 5, 2023

Multi-level IVR present for Premium plans and above Available for Standard, Premium, and Ultimate plans as Multi-level IVR. Finally, the team can review the reports and analytics to visualize areas of improvement – at an individual or team level. Some examples and use cases With Justcall, you can manage even missed calls.

Interactive Voice Response 52

Interactive Voice Response voip Analytics Contact Center 52

JustCall

APRIL 5, 2023

This blog dives deep to pull out insights that help you choose. Let’s first start with JustCall and what it has to offer: And then you have 8×8 with the following visuals: Clearly, both JustCall and 8×8 have put a lot of thought into their UI. However, IVR is available for Contact Center plans only.

Interactive Voice Response 52

Interactive Voice Response Contact Center APIs Analytics 52

JustCall

FEBRUARY 5, 2020

In this blog post, we will talk about the various tools that you must have in your education tech stack, and with features that you must look out for if you want to bring more growth in your business. Also, specific notes, tagging, and pipelines would assist the sales team in upselling and cross-selling. This reduces ticket queues.

Education 84

Education CRM Sales Accountability 84

JustCall

FEBRUARY 25, 2020

When designing a productive tech stack for financial services, this blog post will walk you through the 3 must-haves : The software categories to keep in mind. With the feature of IVR, calls get automatically directed to the suitable recipient based on its interactions with the caller. The must-have tools to stack. Email Management.

Finance 59

Finance CRM Accountability Sales 59

JustCall

APRIL 4, 2023

In this blog, we will cover everything you need to know about CRM systems–from what they are to which are the most popular CRM platforms available today. Implement call routing using IVR : Use call routing to ensure that calls are automatically routed to the right agent or department based on the customer’s needs.

CRM 52

CRM voip APIs Sales 52

aircall

SEPTEMBER 6, 2021

There are no visual cues or body language in voice communication. Integrate CRM into the process to tag calls and receive insight cards. You’ll have features such as Call routing, Interactive Voice Response (IVR), Warm Transfer, and Tags to help your team resolve customer concerns seamlessly.

Interactive Voice Response 93

Interactive Voice Response Wait times outsourcing Call Center 93

Pointillist

MARCH 1, 2019

Integrate Structured and Unstructured Data Easily Integrating customer interaction data across channels such as IVR systems, chat transcripts, website, social, messaging, etc. For instance, a common customer service flow could be from website to IVR systems. Here are the nuts and bolts. has always been a challenge for call centers.

First call resolution 75

First call resolution Call Center Self service Analytics 75

Pointillist

MARCH 1, 2019

Integrate Structured and Unstructured Data Easily Integrating customer interaction data across channels such as IVR systems, chat transcripts, website, social, messaging, etc. For instance, a common customer service flow could be from website to IVR systems. Here are the nuts and bolts. has always been a challenge for call centers.

First call resolution 40

First call resolution Call Center Self service Analytics 40

Pointillist

JULY 5, 2019

calls, IVR, chat) Transaction data Your customer data will typically reside in separate applications, such as call center platforms, point-of-sale systems, email marketing platforms, marketing automation systems, and others. I conveniently ignored the email.

Analytics 45

Analytics Feedback Surveys Enterprise 45

OctopusTech

SEPTEMBER 29, 2022

Some of the popular knowledge base content includes video tutorials, FAQ pages, blogs, and articles. Using features like tagging, workflow automation, and knowledge base integration can motivate and prepare agents to provide better customer service. It is generally of two types: Internal knowledge base. Impart self-service to clients.

Customer Service 62

Customer Service CRM Self service Analytics 62