Eptica

JULY 1, 2022

Date: Friday, July 1, 2022 Author: Pauline Ashenden - Demand Generation Manager 6 ways of delivering excellent B2B customer service. Author: Pauline Ashenden - Demand Generation Manager The standard of business-to-business (B2B) customer service delivered by companies is central to retaining and growing clients and revenues.

B2B 71

B2B B2C Customer Service Best practices 71

AWS Machine Learning

FEBRUARY 13, 2024

BigBasket serves over 10 million customers. Customer challenges Today, most supermarkets and physical stores in India provide manual checkout at the checkout counter. Customer challenges Today, most supermarkets and physical stores in India provide manual checkout at the checkout counter. Log model training metrics.

Engineering 98

Engineering Gamification Scripts Big data 98

Playvox

AUGUST 23, 2022

Chat for customer support was starting to trend before the pandemic. But as it wore on, customers took an even bigger interest, and live chat tickets surged by 50%. Today, according to Zendesk, support teams that have the fastest resolution times and highest CSAT ratings are 42 percent more likely to be messaging with their customers.

Benchmark 52

Benchmark Analytics Banking Customer Support 52

JivoChat

APRIL 16, 2023

All these sites have one thing in common (and it’s not that they start with A and E) - their strategy and international success. Let’s explore how to develop an effective ecommerce plan that will keep your customers happy and help you increase profits. Aliexpress. trillion dollars by 2026—a significant increase of 56% from 5.2

Analytics 82

Analytics Engineering Advertising Sales 82

aircall

NOVEMBER 24, 2021

We know p hone communication between sales reps and customers is the most important tool when it comes to closing deals. Another study shows that 83% of salespeople say that having access to mobile sales tools makes their company appear more cutting-edge than their rivals, which also makes them more attractive to customers. .

Sales 62

Sales SaaS Analytics Coaching 62

aircall

SEPTEMBER 7, 2022

Using call management software is an easy way to streamline efficiencies in your business and elevate the customer experience. By relying on a business call management system to facilitate call routing, tracking, analysis, and processing, employees can spend more time focusing on the customer. What is call management software?

Interactive Voice Response 62

Interactive Voice Response Management Call Center CRM 62

aircall

AUGUST 12, 2022

The phone is still a staple in the talent management industry, and a cloud-based phone system gives you the best that voice communication and digital innovation have to offer. Seamless and regular communication is key to learning more about a candidate (especially for initial screenings), and phone calls are still the best way to reach out.

voip 71

voip Interactive Voice Response Call Logging Analytics 71

Russel Lolacher

DECEMBER 20, 2021

A lot goes into providing social customer care during an emergency event considered a “once-in-500 year flood” As the team leading public engagement and digital communication for BC’s provincial transportation, it’s done with a process that prioritizes intentional effort, accessibility and empathy.

Customer Care 98

Customer Care Transportation Government Construction 98

ProProfs Blog

DECEMBER 12, 2019

Are you unable to cater to the customers’ needs and their grievances? Primarily, a help desk refers to the assistance and advice provided by a company/organization to its customers. Primarily, a help desk refers to the assistance and advice provided by a company/organization to its customers. Inform Your Customers.

Wait times 143

Wait times Metrics Self service Feedback 143

Creative Virtual

OCTOBER 6, 2022

Good day – Guten tag – Buenos días – Bonne journée – Goededag – Buona giornata – There are more than 7,000 known languages spoken in the world today. Back in 2014, the International Customer Management Institute (ICMI) published a report titled The Growing Need for Multilanguage Customer Support.

Virtual Agent 64

Virtual Agent Customer Service Engineering Self service 64

aircall

FEBRUARY 7, 2022

Call management software is an easy way to streamline efficiencies in your business and elevate the customer experience. By relying on a business call management system to facilitate call routing, tracking, analysis, and processing, employees are better able to focus on the customer. . What is call management? Skills-based routing.

Interactive Voice Response 62

Interactive Voice Response Management CRM Abandon Call 62

Infinity

MARCH 23, 2022

In the blog, we’ll explore how retailers, both high street and eCommerce, can track campaigns for improved profit and effective ROAS. In the blog, we’ll explore how retailers, both high street and eCommerce, can track campaigns for improved profit and effective ROAS. This makes accurately tracking ROAS more important than ever.

Advertising 52

Advertising Sales Marketing CRM 52

Lumoa

DECEMBER 15, 2022

Voice of Customer (VoC) is not a new concept. It’s a strategy that many companies have used for years to understand and prioritize customer needs. In this article, we’ll go over what Voice of Customer data analytics is and the different types. In This Article: What is Voice of Customer Analytics?

Analytics 94

Analytics Feedback Banking Surveys 94

CSM Magazine

JULY 13, 2022

There are numerous ways that customers engage with your business. Each one is a chance for you to nurture their interactions towards a sale, referred to as customer touchpoints. Optimizing your customer touchpoints can lead to stronger brand loyalty, more revenue, and improved sales. Customer Touch Points Examples.

Advertising 69

Advertising Journey mapping Engineering Self service 69

CSM Magazine

MARCH 31, 2023

In this blog post, we’ll explore several funeral home lead-generation methods that can help attract more clients and grow your business. In this blog post, we’ll explore several funeral home lead-generation methods that can help attract more clients and grow your business.

Consulting 52

Consulting Consulting Education Engineering 52

NICE inContact

JULY 19, 2019

Great things require patience and development, and the same goes for digital customer service. It’s easy to integrate the right digital customer service solution, but taking full advantage of it requires a real adaptation to communicating with digital customers on social channels.

Customer Service 60

Customer Service Contact Center Personalization Marketing 60

aircall

MAY 11, 2018

Aircall is the ideal Aircall customer. For this post, I spoke with representatives (tributes) from our customer success, technical support, and sales teams. For this post, I spoke with representatives (tributes) from our customer success, technical support, and sales teams. Patrick — Customer Support.

Technical Support 88

Technical Support Analytics APIs Engineering 88

Eptica

AUGUST 29, 2019

Date: Thursday, August 29, 2019 Author: Pascal Gauvrit - CTO Why customer service is key to building brand trust. That’s one of the key reasons why National Customer Service Week (NCSW) is celebrated every year in October. Organized in the UK by the Institute of Customer Service , the 2019 program is built around five key themes.

Customer Service 67

Customer Service Self service Best practices Chatbots 67

Lumoa

JUNE 26, 2023

In fact, several companies, ranging from media to finance, are already investing in an omnichannel customer experience to boost their sales and revenue. You can also achieve similar figures by building an omnichannel customer experience tailor-made for your business. In This Article: What is omnichannel marketing customer experience?

Customer Experience 83

Customer Experience Metrics Banking Surveys 83

Eptica

AUGUST 19, 2020

Author: Steve Nattress Every organisation understands the importance of customer experience to engaging consumers, differentiating against competitors and ultimately growing revenues. However, while businesses know they need to be customer-centric, achieving it consistently is not always easy. Published on: August 19, 2020.

Customer centricity 82

Customer centricity Chief Customer Officer Best practices Customer Experience 82

AWS Machine Learning

JULY 25, 2023

These FMs can perform a wide range of tasks that span multiple domains, like writing blog posts, generating images, solving math problems, engaging in dialog, and answering questions based on a document. Generative AI is a type of AI that can create new content and ideas, including conversations, stories, images, videos, and music.

APIs 79

APIs Healthcare Accountability Engineering 79

Lumoa

JUNE 14, 2023

You’ve designed your NPS survey and emailed it to all your customers—and the results are in… but not those you were expecting. When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). In this blog post, we’ll answer all these questions and more.

Customer centricity 83

Customer centricity Airlines Metrics Feedback 83

Russel Lolacher

DECEMBER 20, 2021

A lot goes into providing social customer care during an emergency event considered a “once-in-2000 year flood” As the team leading public engagement and digital communication for BC’s provincial transportation, it’s done with a process that prioritizes intentional effort, accessibility and empathy.

Customer Care 59

Customer Care Transportation Government Construction 59

aircall

JANUARY 4, 2021

To be successful in B2B sales, you must recognize that best practices have changed. Some good first steps toward evaluating your B2B sales prospecting strategy requires clearly defining your sales funnel and personalizing your approach to customers. The most effective strategies take on a customer-centric approach.

B2B 71

B2B Sales Best practices voip 71

Mindtouch

JUNE 7, 2018

To continue meeting customers where they want to be met, companies need to engage customers on a deeper level. They need to do it in lockstep with the digital trends now shaping business. Digital transformation and the proliferation of mobile devices. Indicators of a high customer effort experience. Silos abound.

Journey mapping 60

Journey mapping Customer effort Self service Call Center 60

JustCall

FEBRUARY 5, 2020

Digital transformations are up the sleeve. A tech stack that removes roadblocks to success. In this blog post, we will talk about the various tools that you must have in your education tech stack, and with features that you must look out for if you want to bring more growth in your business. CRM – Manage your leads.

Education 84

Education CRM Sales Accountability 84

ProProfs Blog

NOVEMBER 9, 2021

Have you ever heard, “Customer Satisfaction isn’t necessary for a business success?”. Because without satisfying the customer’s needs, you cannot offer them a delightful experience, which inevitably results in customer churn and poor revenue generation. What is Customer Satisfaction? Probably not! Did you know?

Surveys 146

Surveys Feedback Metrics Customer retention 146

JustCall

MARCH 9, 2023

Given the fact that contact centers are where most of the customer activity happens, this department needs robust tools and solutions to handle the load. Through this blog, let’s understand the types of contact centers that exist to make business functions easy.

Contact Center 52

Contact Center Multichannel Interactive Voice Response outsourcing 52

ProProfs Blog

DECEMBER 6, 2019

Customer service and customer support may seem like semantics; even Google does not make a difference in them. Each of these terms is customer-facing disciplines, but they cannot be used in place of the other. When both these disciplines work in combination, they have the potential to create a remarkable customer experience.

Customer Support 146

Customer Support Customer Service Customer centricity Chatbots 146

Dialer 360

MAY 18, 2023

However, the road to success is anxious with challenges, as some firms falter by misdirecting their efforts towards the wrong clients or failing to provide compelling incentives for victims to come forward and pursue their claims. Emphasizes the law firm’s unique selling points, experience, qualifications, and success stories.

Marketing 34

Marketing Advertising Metrics Call Center 34

Creative Virtual

JANUARY 27, 2022

Without the proper level of financial support and ongoing funding, you will never achieve success with a conversational AI project. To really create a positive experience and be successful, a chatbot needs to be customised for your organisation, use cases, users, and goals. You get what you pay for, right?

Chatbots 52

Chatbots Virtual Agent CRM Technology 52

JustCall

JUNE 26, 2023

In today’s digital age, communication has become more critical than ever before, and it is no different when it comes to the real estate industry. In this blog, we’ll explore the power of SMS as a tactic for real estate agents and guide you on how to use it to drive engagement and sales.

Real estate 52

Real estate Scripts Marketing Best practices 52

Eptica

AUGUST 7, 2019

Date: Wednesday, August 7, 2019 Author: Taoufik Massoussi - Product Manager & Head of AI Why closing the loop is vital to Voice of the Customer success. In this post, I want to talk about how brands can ensure that they close the loop and ensure that customer intelligence is acted on quickly and appropriately.

Best practices 66

Best practices Feedback Metrics Customer centricity 66

Eptica

DECEMBER 20, 2017

Author: Pauline Ashenden As we come to the end of a busy 2017 it is a good time to review the year, and in particular to look at the most important developments in customer experience over the last 12 months. In this post Eptica CEO and founder Olivier Njamfa explores how you can make your organization truly customer centric.

Chatbots 48

Chatbots Multichannel Customer centricity Analytics 48

Eptica

MAY 24, 2017

“Gartner award demonstrates our position as a leader of digital customer engagement platforms for the digital customer experience””, Olivier Njamfa, CEO. Artificial intelligence is becoming central to customer experience. Published on: May 24, 2017. Author: Anne-Claire Bellec What does the award mean for Eptica?

Customer Experience 48

Customer Experience Self service Best practices CRM 48

JustCall

APRIL 3, 2024

JustCall JustCall’s Auto Dialer seamlessly automates tedious tasks, freeing up valuable time for sales and customer service teams. Your team can focus on building strong customer relationships and closing deals. It gives 5x results by optimizing connections (intelligent routing) and decreasing agent idle time.

Sales 52

Sales CRM Scripts APIs 52

aircall

JANUARY 27, 2021

So, what does it really take to set up a digital call center? After all, if T-Mobile could set up a remote workforce of 12,000 customer support employees almost overnight, you can too. With so many people needing to work remotely, you may be wondering how to start a virtual call center , and if so, how to do it right.

virtual call center 62

virtual call center Call Center call center software voip 62