How to Combine CSAT With Other KPIs for the Bigger Picture
Nicereply
JUNE 5, 2023
By lining up both the CSAT and NPS scores of individual customers, you can start to sort them into groups based on their satisfaction with your support. These customers can be tapped for case studies, testimonials, referrals, product feedback sessions and interviews, or to participate in customer advisory groups.
98 
Let's personalize your content