ShepHyken

MARCH 10, 2017

This week on our Friends on Friday guest blog post my colleague, Steven Macdonald, shares the results of a study examining how companies around the world respond to customer service requests. Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

Customer Service 220

Customer Service Technical Support Benchmark Best practices 220

ShepHyken

APRIL 27, 2018

It just happens. – Shep Hyken. A quick product search that caters to every need is key, and provide word tags so products can instantly show up in search results. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com. The best customer service is invisible.

Enterprise 204

Enterprise Feedback Personalization Sales 204

ShepHyken

JANUARY 6, 2017

This week on our Friends on Friday guest blog post my colleague, Vince Jeffs, examines the hot topic of artificial intelligence (AI) and it’s impact on the customer experience. Shep Hyken. Tag key digital interactions and keep this behavior data longer than preference and survey data, which goes stale.

Customer Experience 215

Customer Experience Telecommunications Technology Banking 215

ShepHyken

JUNE 10, 2016

This week on our Friends on Friday guest blog post my colleague, Benny Tjia shares lessons learned from the hospitality industry about creating a customer focused culture. Shep Hyken. He didn’t tag the hotel, and he wasn’t asking for anything. Their online reputations are remarkable too. Take Delta Hotels for an example.

Best practices 204

Best practices Customer Service SaaS Education 204

Eptica

MARCH 4, 2020

Date: Wednesday, March 4, 2020 Author: Guest author: Shep Hyken Keep Your Customers Amazed. Author: Guest author: Shep Hyken In our latest guest post, noted customer service expert Shep Hyken explains the importance of amazement to keeping your customers happy and loyal. Published on: March 04, 2020.

Best practices 79

Best practices Technology Customer Service Customer Experience 79

Eptica

FEBRUARY 19, 2019

Date: Wednesday, February 20, 2019 Author: Guest author: Shep Hyken Earn Your Customers’ Trust, And Loyalty Will Follow. Author: Guest author: Shep Hyken Do your customers trust you? One day he said to me, “Shep, I know what you like. Reviewing 2018 – our top 10 blog posts from the year.

Best practices 109

Best practices Customer Service Customer Experience Personalization 109

Eptica

SEPTEMBER 9, 2016

Author: Neil Cox Recent research highlighted by customer service guru Shep Hyken demonstrates the importance of delivering an experience that meets the needs of your customers. Date: Friday, September 9, 2016 Can you afford to lose half your customers? Published on: September 09, 2016.

Multichannel 49

Multichannel Self service Wait times Technology 49