tag service-level-standard Blog Related Topics 
Steve DiGioia
FEBRUARY 7, 2022
But even one who gives you a line like this; “ Is it really that important that I’m wearing my name tag? ” What is a Company Standard? A company standard is the “specification of a product or process to be repeatedly and consistently used in the company”, (IGI Global). Are Name Tags Important?
Beyond Philosophy
SEPTEMBER 7, 2023
Understanding how customers evaluate pricing can help you correctly price your products or services. Anytime we talk about context effects, choice architecture, or nudging, it happens at the external reference price level. For example, a jar of pickles at the typical grocery store has a fairly standard size and price.
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aircall
JANUARY 11, 2023
Choosing the right cloud-based phone solution for your business often centers around standard features like call transfers, voicemail, and unlimited text messages. 89% of consumers are more likely to make another purchase after a positive customer service experience. Number of Entry-Level Integrations: 100+ . Free Trial?
aircall
JANUARY 25, 2023
Genesys is a cloud-based contact center as a service (CCaaS) solution. But the features come at a price and put Genesys into a higher price category compared to its competitors , starting at a monthly rate of $75 for the entry-level package. Phone features Call quality and standard phone features are a must-have.
aircall
DECEMBER 15, 2017
For those in-the-know, we’re talkin’ about detailed analytics — sophisticated reporting tools that weren’t even conceivable to sales directors, customer service managers, or call center supervisors five years ago. For example, maybe you notice customers are less likely to call during standard business hours. That’s right — the power.
ProProfs Blog
NOVEMBER 9, 2021
Walk through this blog to gain deep insights into how to effectively measure customer satisfaction and master actionable ways to improve it. Customer Satisfaction is a metric used to measure the happiness of customers after using your products and services. What is Customer Satisfaction? It promotes customer retention and loyalty.
Lumoa
JUNE 14, 2023
Its lean and straightforward formula for measuring customer contentment has made this metric a veritable “gold standard” in the customer experience space. In this blog post, we’ll answer all these questions and more. Would you ever return to a business that gave you terrible customer service? Well, not so fast.
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