Eptica

DECEMBER 3, 2020

Based on our experience and talking to partners and customers, we’ve highlighted 5 key areas that will impact customer service in the coming year – from employee well-being and security to listening more closely to the Voice of the Customer.

Analytics 72

Analytics Marketing Technology Management 72

AWS Machine Learning

OCTOBER 2, 2023

The sample use case used for this series is a visual quality inspection solution that can detect defects on metal tags, which you can deploy as part of a manufacturing process. AWS IoT Greengrass reduces the effort to build, deploy, and manage edge device software in a secure and scalable way.

Engineering 88

Engineering APIs Management Enterprise 88

OctopusTech

AUGUST 26, 2021

This blog will dig into the merits of LPO Services for IP to a well-settled law firm in India. 2)Document imaging, tagging, and retrieval. b)Privacy, as well as data security, is also of top-most significance. Solely signing an NDA does not ensure data as well as project security. 3)Prosecution docketing services.

outsourcing 118

outsourcing Engineering Marketing Technology 118

JustCall

MARCH 31, 2021

They can easily tag agents to a certain point of the transcript to let them know where they went wrong. Conversation Tagging – Message Section. When handling a team inbox, conversation tagging becomes a necessity. You can also add new tags as per your use-case. Secure line in AutoDialer.

call center software 52

call center software APIs Call Center Coaching 52

AWS Machine Learning

OCTOBER 26, 2023

Drupal has a great feature set, like straightforward content authoring, reliable performance, and security. One of the key requirements for many customers using Drupal is the ability to easily and securely find accurate information across all the documents in the data source. Many organizations use Drupal to store their content.

APIs 95

APIs Accountability Engineering Enterprise 95

AWS Machine Learning

NOVEMBER 17, 2022

Another important requirement for ML-based applications is data security and access control. With Lake Formation, you can configure fine-grained data access control and security policies on top of your Amazon S3 data lake. For S3BucketNameForInput , enter blog-studio-pii-dataset-. Solution overview. Choose Next. format(bucket)).

Engineering 63

Engineering Big data Accountability Analytics 63

AWS Machine Learning

APRIL 11, 2023

This post outlines how to build and host Streamlit apps in Studio in a secure and reproducible manner without any time-consuming front-end development. The code for this blog can be found in this GitHub repository. From a security aspect, the AWS Jupyter Proxy is extended by AWS authentication.

Scripts 72

Scripts Automotive Engineering Healthcare 72

AWS Machine Learning

JULY 29, 2022

You can use Studio user profiles for each user to define their security permissions in Studio notebooks via an IAM role attached to the user profile, called an execution role. With a high number of users, we recommend implementing multiple domains and accounts for security context separation. Dynamic creation of Studio user profiles.

Management 73

Management APIs Accountability Construction 73

Beyond Philosophy

DECEMBER 12, 2016

Effective security alerts, with accurate fraud alerts; 67% of shoppers said they would either never shop there again (27%) or would be reluctant to buy there again (40%) after their legitimate purchase was tagged as fraudulent. (To To download and read the CFI Group’s the full report sponsored by Radial, please click here.).

Consulting 392

Consulting Consulting Sales Customer Experience 392

JivoChat

JUNE 21, 2023

Editorial Outreach: An AI-powered outreach automation tool can streamline the process of reaching out to prospects and securing links. For blog posts, for example, you can prompt an AI tool to create an outline, use it to aid research, or have it review your content and suggest optimizations.

Engineering 75

Engineering Best practices Technology Personalization 75

JivoChat

FEBRUARY 24, 2022

Wix gives you the proper tools to easily create a website to sell online, showcase your work, post blog articles, and customize each section as it suits you best. It enables you to customize your website’s meta tags, URL, canonical tags, meta description, and structured data markup, for example. Customize meta tags.

Engineering 52

Engineering Best practices Analytics Advertising 52

AWS Machine Learning

DECEMBER 23, 2022

In this blog post, we will review a solution to automatically redact PII data from a customer service conversation transcript. Can you please confirm the last four digits of your Social Security number? You can learn more about how Comprehend detects and redacts PII data in this blog post. Agent: Sure, I can help you with that.

APIs 80

APIs Engineering Analytics Call Center 80

OctopusTech

APRIL 28, 2023

Website Security Optimization Website security is crucial, especially if your website collects sensitive information from users, such as credit card details. Website security optimization involves analyzing and improving the security of your website to protect it from hacks, malware, and other online threats.

Engineering 62

Engineering Sales outsourcing Feedback 62

AWS Machine Learning

JULY 25, 2023

These FMs can perform a wide range of tasks that span multiple domains, like writing blog posts, generating images, solving math problems, engaging in dialog, and answering questions based on a document. Expand the Deployment Configuration section to change the hosting instance and endpoint name , or add any additional tags.

APIs 79

APIs Healthcare Accountability Engineering 79

aircall

NOVEMBER 24, 2021

A mobile-first approach implies wherever your sales reps are—the office, a trade show, an event, or at home—they can securely access business tools on their mobile phones. . Notes and Call Tagging. This feature is a clear way to strengthen a department’s mobile-first sales enablement strategy by letting reps tag calls and take notes.

Sales 62

Sales SaaS Analytics Coaching 62

AWS Machine Learning

AUGUST 26, 2022

Review training videos and blogs – JumpStart also provides numerous blog posts and videos that teach you how to use different functionalities within SageMaker. You can pass your security settings to JumpStart within Studio or through the SageMaker Python SDK. It tags every pixel with an instance label.

APIs 78

APIs Scripts Enterprise Big data 78

aircall

SEPTEMBER 7, 2022

Pause-resume recording : Keep your callers’ sensitive information secure by temporarily pausing call recording as needed. Call tags & disposition codes : Tag calls to give your team all the context it needs for smart decisions and smooth follow-ups. Collaborative features. Ready to try our business phone app?

Interactive Voice Response 62

Interactive Voice Response Management Call Center CRM 62

Nicereply

MAY 22, 2023

Monitor social media mentions Regularly monitor your social media accounts for mentions, tags, comments, and direct messages related to your brand. Establish privacy and security rules Social media platforms are public, so establish protocols for handling sensitive information.

Complaint resolution 52

Complaint resolution Customer Support Feedback Surveys 52

aircall

FEBRUARY 7, 2022

Keep your callers’ sensitive information secure by temporarily pausing call recording as needed. Call tags & disposition codes. Tag calls to give your team all the context it needs for smart decisions and smooth follow-ups. After a call, give your team the time to tag, assign, and prepare for the next conversation.

Interactive Voice Response 62

Interactive Voice Response Management CRM Abandon Call 62

Eptica

JUNE 16, 2020

Every organisation has different requirements and needs to make its own choice, but for those considering a switch, this blog post outlines four key benefits of moving from on-premise to the cloud. They remove much of the security overhead, while guaranteeing the highest levels of protection. Share this page on: Tweet.

Best practices 63

Best practices Technology Management Marketing 63

aircall

MARCH 23, 2022

reference tag we can select keyword configuration from other jobs to add them to our job. Variables/Secrets : Try to put them as masked so they are not displayed when printed in CI logs and put them as protected if you only use them in protected branches or tags. Now imagine all of your jobs in all your yaml files looking like above.

Accountability 62

Accountability APIs Management Personalization 62

JivoChat

APRIL 16, 2023

Partner with reliable logistics providers who can handle orders quickly and securely and set up a return policy that is both customer-friendly and cost-effective. Beyond just posting on social, use SEO, guest blogging, and social media campaigns to maximize content reach. Provide customers with quick and reliable shipping options.

Analytics 82

Analytics Engineering Advertising Sales 82

Comm100

JANUARY 21, 2021

Using pre-chat surveys you can also categorize leads and save contact information, and when a conversation ends, use the wrap-up feature to tag hot leads for follow-up. As we mentioned earlier in this blog, understanding what your customers pain points are is job #1. Security and privacy. Boost customer loyalty.

Surveys 98

Surveys Marketing Customer Support Sales 98

JivoChat

MAY 16, 2022

Make sure you are using HTTPS (HyperText Transfer Protocol Secure) encryption on your website. That’s very important not only for security reasons but also because this is one of the key factors that Google takes into consideration when ranking pages. . Put the Keyword in the Title Tag. Technical SEO.

Best practices 75

Best practices Engineering Analytics Marketing 75

Eptica

NOVEMBER 28, 2018

Our software has always been built on principles of security and confidentiality, meaning that we were confident that our platform was ready for the GDPR. As my colleague Lenka discussed in last week’s blog , we’ve focused on sharing best practice, helping customers meet the May deadline. Share this page on: Tweet.

Best practices 66

Best practices APIs Personalization Analytics 66

JustCall

DECEMBER 23, 2022

In this blog, we will deep-dive to understand the auto dialer functionality. Contact Tagging: It must allow agents to track their campaigns and tag contacts as needed. These tags can also be used to filter contacts, generate filtered reports, or create new campaigns for certain specific contacts. A wise decision!

Scripts 52

Scripts CRM Sales Analytics 52

Hodusoft

JULY 26, 2023

This blog post discusses why HoduCC contact center software is a suitable alternative to Ameyo’s contact center software and how you can benefit by using HoduCC. Privacy and security HoduCC contact center software focuses on customers’ privacy and security. TalkDesk: Robust encryption and security.

Contact center software 52

Contact center software Contact Center Interactive Voice Response Transportation 52

ProProfs Blog

APRIL 10, 2019

Update Website’s Security. Further, make sure your product descriptions are helpful and are tagged with keywords that will show up on a Google SERP. Update Your Website’s Security. Your customers should be sure that your website is secure and that their payments are made safely. Easy Navigation. Great Customer Support.

Customer Experience 88

Customer Experience Customer Support Wait times Chatbots 88

ConvergeOne

OCTOBER 28, 2021

We’ve discussed the value of a business continuity plan and a disaster recovery plan in prior blogs. Hopefully, you already have a proper managed detection and response program or a Security Incident and Event Monitoring (SIEM) tool that indicates when an event or possible compromise has been detected. Eradication.

Management 73

Management 73

AWS Machine Learning

MAY 18, 2023

Configure optional encryption settings and tags. Enter optional tags. This dataset has PDF documents categorized into multiple directories based on the type of documents (for example, documents related to AWS database options, security, and ML). Finally, don’t forget to check out the other blog posts about Amazon Kendra !

Engineering 76

Engineering Management Enterprise Best practices 76

JustCall

AUGUST 8, 2023

You must also optimize the product tags and descriptions to continuously improve search relevance based on user behavior. Trend #4: Fraud Detection and Security Benefit: Minimized fraud risks, enhanced transaction security, and increased trust. Another great example of a brand using customer-centric search is Etsy.

Chatbots 52

Chatbots Abandon rate Customer centricity Personalization 52

Monet Software

MAY 15, 2018

The system should carry out the call retrieval function based on any number of “tags” that can be affixed to a specific call. Make sure data collected is secure, encrypted if necessary and protected from hackers and other threats. This blog explains how

Contact Center 48

Contact Center Call Center Management Technology 48

ViiBE Blog

JUNE 3, 2021

Just name the ticket and any tags and the call data is automatically integrated into the ticket. ViiBE’s ticketing solution can organize issues with tags, making it easier to track ongoing or reoccurring problems. WebRTC technology ensures a secure download-free connection. ViiBE makes creating field tickets a simple process.

CRM 52

CRM First call resolution Call Center Metrics 52

Interactions

MAY 6, 2021

Therefore, humans can help AI deliver better results, securely, without the transaction being completely transferred over to an agent. After the fact, humans can annotate, tag, and label data to train and power AI algorithms. Earlier in the blog we talked about how traditional automation systems simply act as a directing service.

Self service 62

Self service Interactive Voice Response Contact Center Wait times 62

JustCall

AUGUST 23, 2022

In this blog, we will discuss everything that you need to know about softphones. By integrating your softphone with your CRM, you can also avail several other functionalities, like click-to-call, auto data entry, call disposition tags, and more. Security & Privacy. What is a Softphone? Multiple SIP Accounts.

voip 52

voip CRM Transportation Call Logging 52

AWS Machine Learning

DECEMBER 1, 2022

Note that administrators and AWS account owners should ensure that to the greatest extent possible, well-architected security practices are followed. In this blog we show how to use the AmazonSageMakerFullAccess managed policy. Choose Next: Tags. He has spent the last 7 years helping builders to learn cloud, security and ML.

Accountability 75

Accountability Enterprise Management Personalization 75

TeleDirect

MARCH 9, 2023

Data Security We love to travel. Call Centers Cost American call center companies are some of the finest in the world, but quality comes with a price tag. That’s why a local call center is crucial to a successful business. But we’d much prefer to stay put when it comes to data. Challenges of U.S. However, while U.S.-based

Call Center 62

Call Center Telemarketing outsourcing Customer Service 62