Eptica

JANUARY 13, 2023

Find out by reading our latest blog post on our parent company Enghouse Interactive’s website. Find out by reading our latest blog post on our parent company Enghouse Interactive’s website. As companies increasingly adopt Microsoft Teams, how can they integrate call recording with the platform?

Best practices 105

Best practices Customer Service Management 105

Eptica

APRIL 19, 2022

Our latest blog outlines seven important ways you can reduce contact centre response times and increase customer satisfaction. Visit our parent company Enghouse Interactive’s site to read the full blog here. Overcoming the challenges to customer service quality. Getting customer service right on Mother’s Day.

Best practices 123

Best practices Customer Service Management 123

Eptica

JANUARY 9, 2019

Date: Wednesday, January 9, 2019 Author: Anne-Claire Bellec - Marketing Director Reviewing 2018 – our top 10 blog posts from the year. At the Eptica blog we’ve looked at all of our posts from 2018 and come up with a top 10 of the most popular and topical, based on the number of views, comments and general feedback.

Average Handle Time 89

Average Handle Time Best practices Surveys Chatbots 89

Nicereply

AUGUST 5, 2021

In this post, we explore one of the best features we introduced last week in our Rating Feed BETA release – Rating Tags. We probably don’t need to explain how the tags work in social media or other digital platforms. Let’s have a closer look at Nicereply rating tags feature. Are tags really so useful to me?

Feedback 98

Feedback Surveys Accountability Management 98

JustCall

OCTOBER 20, 2019

That is why I have compiled this comprehensive list of 5 blogs and 5 podcasts for every real estate agent to check out. In case you want to skim through things quickly, you can opt to read the blogs. Top 5 real estate blogs to read. #1 Culture Scan is the official blog by The National Association of Realtors.

Real estate 56

Real estate Coaching Finance Advertising 56

Eptica

APRIL 4, 2022

In our latest blog we describe how supporting agents with the right training and appropriate tools and technologies can help to tackle this issue. Overcoming the challenges to customer service quality. Tags: contact centre, Supporting Call Centre Agents Categories: Best Practice.

Best practices 119

Best practices Technology Management Customer Service 119

Eptica

NOVEMBER 4, 2021

Read the full blog post on our parent company Enghouse Interactive’s site to understand how to successfully integrate call recording into your Teams implementation. Tags: Call & Screen Recording, Microsoft Teams, Quality Control, Customer Insights Categories: Trends & Markets. Share this page on: Tweet.

Marketing 123

Marketing Management Customer Service 123

Eptica

JANUARY 29, 2021

Author: Pauline Ashenden - Demand Generation Manager Successfully delivering high-quality customer service starts with having the right technology infrastructure in place. While every business is different our latest blog outlines 8 common use cases and the technology to consider for each of them. Share this page on: Tweet.

Technology 127

Technology Best practices Customer Service Management 127

Eptica

MARCH 18, 2022

To help customer service teams ahead of Mother’s Day 2022 on 27 March our latest blog shares key best practice advice. You might also be interested in these posts: Overcoming the challenges to customer service quality. Tags: Customer Service, Mother’s Day Categories: Best Practice. Share this page on: Tweet.

Customer Service 122

Customer Service Best practices Management Customer Experience 122

Beyond Philosophy

OCTOBER 26, 2023

Later, the concept of a brand developed to serve as provenance, signaling a level of quality and where to go if something was wrong. The brand’s reputation and consistent quality create value over and above the product. These include: Functional Value: This area is the quality signal value of the brand.

Banking 222

Banking Consulting Consulting Personalization 222

Eptica

FEBRUARY 17, 2023

Based on the latest ContactBabel research, our new blog post outlines the challenges to effective interaction recording and how they can be overcome. Read the full article on our parent company Enghouse Interactive’s site.

Best practices 62

Best practices Management 62

Eptica

NOVEMBER 1, 2020

Author: Pauline Ashenden - Demand Generation Manager Customers today expect a high quality, integrated and personalised experience, whatever channel they use to make contact with you. Categorie(s): Product Customers today expect a high quality, integrated and personalised experience, whatever channel they use to make contact with you.

CRM 117

CRM Customer Service Self service Management 117

JivoChat

MAY 5, 2022

Title tags. Put the Keyword on the Title Tag. The title tag is the title of your page, and it should contain the main keyword of the content because it will indicate its relevance to the search engine algorithms. Another tip is to write a title tag with no more than 60 characters. Meta description. Subheadings.

Engineering 75

Engineering Analytics Marketing Personalization 75

Eptica

FEBRUARY 5, 2021

Our blog explains how you can successfully underpin this change with technology – read it here on our parent company Enghouse Interactive’s site. Reviewing 2020 – our top blog posts from last year. Tags: Quality Management Systems, Unified Communications, Cloud Contact Centre Categories: Trends & Markets.

Cloud contact 72

Cloud contact Quality management Marketing Technology 72

AWS Machine Learning

MAY 5, 2023

Voxel51 is the company behind FiftyOne, the open-source toolkit for building high-quality datasets and computer vision models. To create this app, they need a high-quality dataset containing clothing images, labeled with different categories. We use these to generate a high-quality application-specific dataset.

Engineering 75

Engineering Feedback Marketing Management 75

JivoChat

AUGUST 10, 2023

Do they create quality content that aligns with your brand voice and business goals? These include email marketing, blogging, social media marketing, and guest posting. Product comparison blog posts are online guides that compare two or more products. Comment on the promo post and tag their friends.

Sales 75

Sales Marketing SaaS Construction 75

Beyond Philosophy

NOVEMBER 15, 2019

When you enter a store and before you see the first price tag, you will have developed a general Price Image of that store. Is it more critical to lower Price Image or to maintain your quality brand image? There’s no way to improve your quality image without necessarily affecting your Price Image or vice versa.

Construction 301

Construction Consulting Consulting Airlines 301

Eptica

SEPTEMBER 10, 2020

Whether you are looking at upgrading or implementing a new call recording solution, transformations in the quality management space driven by new technologies or legislation mean that the call recording market is evolving quickly so there are plenty of exciting developments to consider. Share this page on: Tweet.

Quality management 74

Quality management Analytics Technology Marketing 74

OctopusTech

AUGUST 26, 2021

This blog will dig into the merits of LPO Services for IP to a well-settled law firm in India. 2)Document imaging, tagging, and retrieval. Moreover, in the looming years, most IP services will be outsourced to reduce in-house costs and enhance quality to more high-tech firms. 1)Patents, trademarks, licensing, and other IPRs.

outsourcing 118

outsourcing Engineering Marketing Technology 118

AWS Machine Learning

OCTOBER 2, 2023

This is Part 3 of our series where we design and implement an MLOps pipeline for visual quality inspection at the edge. The sample use case used for this series is a visual quality inspection solution that can detect defects on metal tags, which you can deploy as part of a manufacturing process.

Engineering 87

Engineering APIs Management Enterprise 87

TMP Direct

SEPTEMBER 16, 2021

If you have gated content that follows a blog post, make sure the blog post has enough valuable information for readers to part with their contact information. Start a blog, optimize homepage and inner content, take advantage of local SEO opportunities and use ‘alt tags’ for images.

B2B 96

B2B B2C Chatbots Advertising 96

COPC

JUNE 9, 2023

This blog article discusses the importance of employing multiple types of AI, implementing effective controls and guardrails, and adapting specific roles within the CX organization. Conversation analytics, speech analytics, sentiment analysis and automated quality assurance are tools used in analytical AI.

Customer Experience 114

Customer Experience Analytics Technology Average Handle Time 114

Nicereply

DECEMBER 21, 2021

Add tags to ratings. Imagine, you received positive feedback regarding the quality of customer service, but the customer is asking about a specific product feature. Adding tags to your feedback helps you to group important insights from customers. Consider if it meets the goals of your internal Quality Assurance.

Best practices 98

Best practices Feedback Management Surveys 98

JustCall

APRIL 12, 2023

In this blog, we will deep-dive to understand the auto dialer functionality. If you want to reach out to more prospects and gather high-quality leads, a power dialer is a good option for you. Contact Tagging: It must allow agents to track their campaigns and tag contacts as needed. A wise decision! What is an Auto Dialer?

Scripts 52

Scripts Sales CRM Contact Center 52

OctopusTech

APRIL 28, 2023

The team also conducts quality assurance testing to ensure that the website functions properly and is optimized for all devices and browsers. Content Optimization High-quality content is critical to the success of any website. Make sure you use alt tags for images, provide captions for videos, and use a clear and readable font.

Engineering 62

Engineering Sales outsourcing Feedback 62

Outsource Consultants

OCTOBER 13, 2020

If you read the blog title and thought, “Great! Few (if any) outsource locations can compete with The Philippines on price tag. At the moment, the nearshore call center industry has managed to weather the coronavirus disruptions and minimize reductions in staffing and quality. A quick answer to my question,” I’m sorry.

outsourcing 128

outsourcing Call Center Contact Center Marketing 128

aircall

JANUARY 11, 2023

Ultimately, you’ll also need a phone system that keeps the focus where it needs to be—the power of quality conversation. . Consistent clear call quality . When it comes to customer support, nothing can be more damaging than poor call quality. Aircall automatically syncs all call notes and tags to your help desk. .

Customer centricity 62

Customer centricity Interactive Voice Response CRM Analytics 62

aircall

JANUARY 25, 2023

Phone features Call quality and standard phone features are a must-have. Core call features should boost productivity and maintain the quality of your internal and external calls. The post The 5 Best Genesys Alternatives for Your Business appeared first on Aircall Blog. stars Pricing: Starting from $25.95

Interactive Voice Response 62

Interactive Voice Response call center solutions Analytics APIs 62

JustCall

DECEMBER 23, 2022

In this blog, we will deep-dive to understand the auto dialer functionality. Improved call quality. Contact Tagging: It must allow agents to track their campaigns and tag contacts as needed. These tags can also be used to filter contacts, generate filtered reports, or create new campaigns for certain specific contacts.

Scripts 52

Scripts CRM Sales Analytics 52

aircall

MARCH 23, 2022

reference tag we can select keyword configuration from other jobs to add them to our job. Variables/Secrets : Try to put them as masked so they are not displayed when printed in CI logs and put them as protected if you only use them in protected branches or tags. Now imagine all of your jobs in all your yaml files looking like above.

Accountability 62

Accountability APIs Management Personalization 62

JustCall

DECEMBER 23, 2022

In this blog, we will detail everything you need to know about the power dialer software. It is an intrusive, pervasive emotion in personal selling situations, which can negatively affect the performance outcome, the quality of communication, and the sales volume. Want complete control over calling speed? Let’s jump right in.

CRM 52

CRM Sales Coaching Personalization 52

NICE inContact

SEPTEMBER 27, 2019

With an outdated, on-premises Cisco call center system, Empire Today was facing a $1 million price tag to upgrade to modern functionality. Empire launched a search for a contact center provider that could deliver flexibility, scalability, functionality, robust analytics, reporting, visibility and quality management.

Abandon rate 54

Abandon rate Contact Center Wait times Interactive Voice Response 54

Beyond Philosophy

NOVEMBER 4, 2014

Price tags in yellow, discounts, etc. Nice picture, packaging, quality of the label paper. All kidding aside, there are ways to help wine customers make decisions on which choice to make. These could include: Price reduction in yellow on a big price reduction label. are ways to ease the customer decision making. . 16 July 2013.

Customer emotions 283

Customer emotions Customer centricity Consulting Consulting 283

JivoChat

MAY 16, 2022

The meta description is a summary of what the page is about, and it appears below the title tag on the search result page. Develop High-Quality Content. Certainly, the importance of creating high-quality content can’t be left out of your SEO checklist. Put the Keyword in the Title Tag. Insert Internal Links.

Best practices 75

Best practices Engineering Analytics Marketing 75

Mindtouch

MARCH 13, 2018

Creating Quality, Unique, Public Microcontent. Although there are many SEO considerations such as keyword inclusion, image tagging, page titles, page URLs, linking and mobile responsiveness, the most dramatic impact to your web visibility is your microcontent (or lack thereof). Search Visibility Throughout the Customer Journey.

Engineering 48

Engineering Self service Sales Management 48

Nicereply

JANUARY 30, 2023

Start your day with great quality content Stay updated with our newsletter Subscribe Subscribe Customers would be able to find all of their answers on their own, and never have to reach out via email, chat, or phone. The post 5 Tips for Planning the Growth of your Support Team in the New Year appeared first on Customer Happiness Blog.

Metrics 98

Metrics Finance APIs Customer Support 98

Nicereply

JULY 7, 2020

If you’re not sure why we’re so enthusiastic about this technology, read our blog about in-signature vs. after resolution surveys. Being able to choose gives you more options to improve response rates and overall quality of your feedback. Pushing tags back to tickets. After resolution surveys. Analytics and Insights.

Surveys 98

Surveys Feedback Metrics APIs 98