Eptica

MARCH 4, 2020

The good news is that delivering amazement doesn’t require over the top customer experience, but instead relies on: Tags: Customer Service, cult of amazement, shep, Shep Hyken, Hyken, Customer experience, amazing, Enghouse, Complaint, Eptica Categories: Best Practice.

Best practices 79

Best practices Technology Customer Service Customer Experience 79

Beyond Philosophy

OCTOBER 26, 2023

The excellent news for Irene is that she is already on the right path. They were one of the first brands that took out the tag. ” feature, where listeners write or call us regarding a business problem they want our advice to solve. She thinks of brands appropriately, and not everyone does.

Banking 221

Banking Consulting Consulting Personalization 221

Stratifyd

JULY 22, 2019

Ghost has a flexible organisational taxonomy called tags which can be used to configure your site structure using dynamic routing. Basic Tagging You can think of tags like Gmail labels. By tagging posts with one or more keyword, you can organise articles into buckets of related content.

Technology 40

Technology 40

JivoChat

JUNE 13, 2023

Talk About News From Your Business Sector What topics are trending in your industry sector? If so, post news about them on your social media channels. You can post a link to the news on Facebook or LinkedIn, for example, with a personal comment about the theme. Would your target audience like to know more about them?

Accountability 75

Accountability Marketing Sales Personalization 75

JustCall

MARCH 31, 2021

Taking feedback and customer pain points into account, our team works to develop new features and updates each month. Here's a quick brief of the latest news and product updates in 2021: 1. They can easily tag agents to a certain point of the transcript to let them know where they went wrong. appeared first on Justcall Blog.

call center software 52

call center software APIs Call Center Coaching 52

JustCall

JULY 7, 2021

JustCall and team have been working hard to bring customer happiness and satisfaction with new changes and improvements. So, here's a quick brief of the latest news and product updates in Q2 of 2021: 1. Enhanced Control on SMS Conversation Tagging via APIs. Live Call Intelligence. I mproved Reporting in Autodialer.

APIs 52

APIs Interactive Voice Response CRM Sales 52

Beyond Philosophy

OCTOBER 8, 2014

It was like PayPal was a little brother tagging along the bigger one. In the past when both of these companies partnered up, eBay was the bigger and faster-growing business model, while PayPal was its convenient service to handle payments. The rise in popularity of mobile payments, however, has given PayPal more opportunity to grow.

Customer centricity 276

Customer centricity Customer retention Customer emotions Airlines 276

aircall

DECEMBER 16, 2022

Entry-level features: Contact tagging, click-to-call, desktop notifications, ring groups, call flow designer . This means that every customer experiences a personalized interaction, which is great news for your sales. With tags that categorize your data, you can easily create reports about specific topics or areas within your team. .

Sales 62

Sales CRM Interactive Voice Response Coaching 62

aircall

APRIL 27, 2018

Aircall, and some other cloud-based phone systems, let users “tag” calls by subject. Once a call has been reviewed, agents can manually apply tags corresponding to each IVR selection. Over time, the distribution of tags will reveal patterns relating to call frequency and volume. Tip 6: Hide your robots!

Interactive Voice Response 102

Interactive Voice Response Call Center Surveys Personalization 102

AWS Machine Learning

NOVEMBER 21, 2022

Organizations across industries such as retail, banking, finance, healthcare, manufacturing, and lending often have to deal with vast amounts of unstructured text documents coming from various sources, such as news, blogs, product reviews, customer support channels, and social media. Each token gets a predicted named entity tag.

Scripts 71

Scripts Metrics APIs Healthcare 71

aircall

DECEMBER 3, 2021

Aircall’s head of sales and deployment for APAC, Brian Game, recognizes that there’s a right way to share big life news with his family. Using Calls and Messaging as a Tag Team. The post The Ultimate Contact Channel Debate: Call vs. Live Chat appeared first on Aircall Blog.

Morale 62

Morale Sales Customer Experience Personalization 62

Beyond Philosophy

NOVEMBER 4, 2014

The good news is here that if you have a bad case of remorse, you can always drown your sorrows with your purchase! Price tags in yellow, discounts, etc. Now, there are plenty of choices at most wine stores. All kidding aside, there are ways to help wine customers make decisions on which choice to make. www.neurosciencemarketing.com.

Customer emotions 283

Customer emotions Customer centricity Consulting Consulting 283

aircall

APRIL 27, 2018

Aircall, and some other cloud-based phone systems, let users “tag” calls by subject. Once a call has been reviewed, agents can manually apply tags corresponding to each IVR selection. Over time, the distribution of tags will reveal patterns relating to call frequency and volume. Tip 6: Hide your robots!

Interactive Voice Response 91

Interactive Voice Response Surveys Personalization Accountability 91

CustomerSuccessBox

AUGUST 1, 2019

This news might come across to you as a shock, maybe because you were thinking that everything was going well. . Positive confidence tags : If the customer is driving a case study with you, if they have referred anyone, etc. Upgrades/Downgrades: If the customer has upgraded/downgraded, purchased more licenses or cancelled licenses.

SaaS 74

SaaS B2B Accountability Metrics 74

Eptica

FEBRUARY 5, 2020

You might also be interested in these posts: 2019 in focus: our top 10 blog posts from the year. You might also be interested in these posts: 2019 in focus: our top 10 blog posts from the year. Eptica will be joining parent company Enghouse Interactive as an exhibitor at the event - we hope to see you there! Share this page on: Tweet.

Customer centricity 72

Customer centricity Marketing Metrics Surveys 72

Eptica

JANUARY 16, 2019

You might also be interested in these posts: Reviewing 2018 – our top 10 blog posts from the year. You might also be interested in these posts: Reviewing 2018 – our top 10 blog posts from the year. Categorie(s): News Trends & Markets As we move into 2019, businesses are having to cope with unprecedented uncertainty.

Marketing 71

Marketing Metrics Service level Accountability 71

ConvergeOne

OCTOBER 28, 2021

We’ve discussed the value of a business continuity plan and a disaster recovery plan in prior blogs. Great news: Your incident response plan is now set. It also gives your experts or external forensic investigators time to collect data, tag it, and extract the information carefully to dissect/investigate later in a lab.

Management 73

Management 73

Nicereply

JULY 7, 2020

If you’re not sure why we’re so enthusiastic about this technology, read our blog about in-signature vs. after resolution surveys. The good news is with the exception of Qualtrics, Surveypal, Simplesat, and Customer Thermometer, every tool supports this. Pushing tags back to tickets. After resolution surveys.

Surveys 98

Surveys Feedback Metrics APIs 98

CSM Magazine

JULY 13, 2022

Blogs and articles. Publishing articles and blogs not just helps with search engine optimization, but you can also share the information on your social media platforms. That way, aside from updating your customers on the industry trends and news, your can highlight your special or seasonal offers. Pre-purchase stage.

Advertising 69

Advertising Journey mapping Engineering Self service 69

Beyond Philosophy

OCTOBER 8, 2014

It was like PayPal was a little brother tagging along the bigger one. If you enjoyed this post, you might be interested in the following blogs: 7 Signs that Your Executive Team is Not On Board with Your Customer Experience Agenda. The rise in popularity of mobile payments, however, has given PayPal more opportunity to grow.

Customer centricity 150

Customer centricity Customer retention Customer emotions Airlines 150

Beyond Philosophy

OCTOBER 8, 2014

It was like PayPal was a little brother tagging along the bigger one. If you enjoyed this post, you might be interested in the following blogs: 7 Signs that Your Executive Team is Not On Board with Your Customer Experience Agenda. The rise in popularity of mobile payments, however, has given PayPal more opportunity to grow.

Customer centricity 150

Customer centricity Customer retention Customer emotions Airlines 150

Eptica

AUGUST 23, 2017

Author: Vincent Giraud As I’ve discussed in previous blogs , consumers in Asia are leading the way when it comes to technology adoption, helping to drive rising expectations of the experience they receive from brands. Date: Wednesday, August 23, 2017 Instant messaging and customer experience in Asia. Published on: August 23, 2017.

Customer Experience 100

Customer Experience Chatbots Transportation Airlines 100

Eptica

MAY 8, 2019

Author: Pascal Gauvrit - CTO Artificial intelligence is one of the most-talked about topics in the world today, with stories about its benefits and potential negative effects continually cropping up in the news agenda. The author, Kai-Fu Lee, is the former president of Google China and currently CEO of a Chinese VC firm that invests in AI.

Chatbots 55

Chatbots Best practices Engineering Education 55

Eptica

DECEMBER 5, 2018

In a previous blog we looked at the skills the agent of the future will need – in this post Eptica’s CEO, Olivier Njamfa shares his thoughts about the customer of the future. Categorie(s): Best Practice News The balance of power between brands and consumers is shifting, with customers now wielding greater influence and control.

Customer Experience 77

Customer Experience Best practices Advertising Chatbots 77

Eptica

JANUARY 30, 2019

Reviewing 2018 – our top 10 blog posts from the year. Reviewing 2018 – our top 10 blog posts from the year. Categorie(s): News Trends & Markets The reasons that consumers remain loyal to brands goes beyond factors such as product range and price. Share this page on: Tweet. How good is Santa at Customer Experience?

Self service 77

Self service Marketing Personalization Technology 77

ProProfs Blog

SEPTEMBER 27, 2019

Social media listening is important to brands as much as blogs and forums are to traditional news outlets when measuring the success or popularity of a campaign. Newsjacking refers to the technique of injecting your brand into a breaking news story. It can also help handle PR crisis. Newsjacking. Find User-Generated Content.

Advertising 79

Advertising Surveys Feedback B2B 79

Monet Software

MAY 15, 2018

The system should carry out the call retrieval function based on any number of “tags” that can be affixed to a specific call. This blog explains how Typically, the response to a command such as “Find Alan Martin’s most recent call” should be done in seconds.

Contact Center 48

Contact Center Call Center Management Technology 48

JivoChat

MARCH 10, 2022

Why are blogs on certain topics doing exceptionally well? Also, use data to personalize name tags and subject lines to connect with each individual on a personal level. Contextual: Check if it’s a new or an old visitor, what device are they visiting from, from what source are they visiting, etc. .

Marketing 75

Marketing Real estate Advertising Telemarketing 75

Eptica

OCTOBER 9, 2019

Categorie(s): Best Practice News We’re now partway through National Customer Service Week (NCSW) , which runs from the 7 th -11 th October. In the United Kingdom, there are daily themes, each emphasizing different aspects of customer service. Share this page on: Tweet. 4 ways to drive recognition in your customer service team.

Customer Service 60

Customer Service Customer centricity Multichannel Contact Center 60

ChurnZero

NOVEMBER 17, 2020

This is a guest blog post by Kristen Hayer, Founder & CEO of The Success League. . Create a References Tracking System – Most Sales teams already use a CRM system, and if you can build something into the Sales team’s tool that tags a contact as a reference, it will make things easy. Step 3: Build a Strong Relationship with Sales.

Sales 98

Sales CRM Consulting Consulting 98

Eptica

MAY 24, 2017

More blogs about Gartner 2017 : L’Occitane – the benefits of a global approach to digital customer experience Coping with disruption through AI and human customer experience Customer Experience in action through Artificial Intelligence Shaping the future of customer experience Press release. Share this page on: Tweet.

Customer Experience 48

Customer Experience Self service Best practices CRM 48

Nicereply

MAY 22, 2023

Monitor social media mentions Regularly monitor your social media accounts for mentions, tags, comments, and direct messages related to your brand. Provide educational resources, such as FAQs or blog posts , to inform customers about safeguarding their personal information and guide them on the appropriate channels for sensitive inquiries.

Complaint resolution 52

Complaint resolution Customer Support Feedback Surveys 52

aircall

JANUARY 26, 2018

The good news is, a competent CRM phone integration will do this auxiliary work for you and keep a complete customer history within reach. Additionally, all of his actions in the Aircall interface — notes, tags, etc. — Side note: Asking a caller to repeat information is a cardinal sin of modern phone support.).

CRM 91

CRM Multichannel Sales Call Center 91

aircall

JANUARY 26, 2018

The good news is, a competent CRM phone integration will do this auxiliary work for you and keep a complete customer history within reach. Additionally, all of his actions in the Aircall interface — notes, tags, etc. — The post CRM Phone Integration: Build This Friendship for Better Calls appeared first on Aircall Blog.

CRM 90

CRM Multichannel Sales Analytics 90

Eptica

DECEMBER 20, 2017

Based on the topics covered in the Eptica blog that received the most interest, we’ve put together a top 7 posts from across 2017. As this blog post explains , overall performance is worsening, particularly on social media, and CX leaders are pulling further ahead of the laggards. Read all six key conclusions in the post.

Chatbots 48

Chatbots Multichannel Customer centricity Analytics 48

Branch Mesenger

SEPTEMBER 18, 2018

Noodles Announces New Maternity Leave Policy. ?? News ??. ?? According to a report from the World Economic Forum, while AI could erase or displace 75 million jobs, more than 133 million new roles could emerge -- equivalent to about 58-60 million new jobs that come online around 2020. This is huge news for retailers.

Employee engagement 54

Employee engagement Enterprise Marketing Management 54

Eptica

MAY 2, 2018

We covered the details of the GDPR itself in a previous blog , but it is important to stress that much of it is not new – while it is more detailed than previous security and privacy legislation, it should not require well-run, secure organizations to fundamentally change how they operate. Share this page on: Tweet.

Customer Experience 49

Customer Experience Best practices Personalization Customer Service 49