Eptica

JUNE 16, 2023

Date: Friday, June 16, 2023 Author: Pauline Ashenden - Demand Generation Manager Answering your questions about Microsoft Teams and the contact centre Published on: June 16, 2023 Author: Pauline Ashenden - Demand Generation Manager While organisations are increasingly adopting Teams, they want to ensure it works effectively in their contact centre.

Best practices 62

Best practices Management 62

Eptica

FEBRUARY 14, 2022

In our latest blog we highlight research that demonstrates the shift to digital and focus on five important areas driving customer experience transformation. You might also be interested in these posts: Why so many contact centres are turning to Microsoft Teams (Video). Share this page on: Tweet.

Customer Experience 133

Customer Experience Best practices Self service Marketing 133

Eptica

MARCH 5, 2021

Date: Friday, March 5, 2021 Author: Pauline Ashenden - Demand Generation Manager Building the hybrid contact centre with Microsoft Teams. Tags: Hybrid Working, Contact Centre Agents, collaboration, Customer Service, Real-time Speech Analytics, Unified Communications Categories: Trends & Markets. Published on: March 05, 2021.

Analytics 104

Analytics Marketing Customer Service Management 104

Eptica

MAY 7, 2021

Date: Friday, May 7, 2021 Author: Pauline Ashenden - Demand Generation Manager How to migrate your contact centre to Microsoft Teams successfully. Click here to read the full blog. Click here to read the full blog. Tags: Unified Communications, Microsoft Teams, migrating to Teams Categories: Best Practice.

Best practices 95

Best practices Management 95

Eptica

JANUARY 31, 2022

In our latest blog based on ContactBabel research we outline the three most important areas to focus on to improve agent empowerment: technology, skills and the culture/working environment they operate within. Why so many contact centres are turning to Microsoft Teams (Video). Share this page on: Tweet.

Agent Empowerment 111

Agent Empowerment Best practices Self service Marketing 111

Eptica

MARCH 17, 2023

Based on the findings of analyst group Metrigy, our latest blog post outlines 5 priority areas to focus on. Based on the findings of analyst group Metrigy, our latest blog post outlines 5 priority areas to focus on. But where should organisations spend their budgets for best results?

Best practices 62

Best practices Technology Management 62

Eptica

SEPTEMBER 17, 2021

Our latest blog explores why omnichannel is now more important than ever, while highlighting the benefits it brings to both customers and businesses. Tags: omnichannel, ContactBabel, Microsoft Teams Categories: AI, Trends & Markets. Read the full post on our parent company Enghouse Interactive’s site here.

Marketing 112

Marketing Management Customer Service 112

Eptica

MARCH 12, 2021

Drawing on the latest ContactBabel UK Contact Centre Decision-Makers' Guide, our latest blog explains how to meet changing needs by focusing on technology, skills and processes. You might also be interested in these posts: Building the hybrid contact centre with Microsoft Teams. Share this page on: Tweet.

Marketing 120

Marketing Technology Customer Service Management 120

Lumoa

NOVEMBER 3, 2022

New signup methods will function alongside SSO Allows you to use one account for all services If you would like your existing account to instead be an account based on your Microsoft or Google credentials, please contact help@lumoa.me and we can migrate your old account to a new one. and we can migrate your old account to a new one.

Analytics 83

Analytics Feedback Accountability Marketing 83

Eptica

FEBRUARY 17, 2023

Based on the latest ContactBabel research, our new blog post outlines the challenges to effective interaction recording and how they can be overcome. Read the full article on our parent company Enghouse Interactive’s site.

Best practices 62

Best practices Management 62

Eptica

APRIL 1, 2021

Date: Friday, March 26, 2021 Author: Pauline Ashenden - Demand Generation Manager How Microsoft Teams delivers contact centre ROI. Drawing on expert analysis, our latest blog explains how you can calculate the ROI of Teams in five areas – read the full article on our parent company Enghouse Interactive’s site.

Best practices 72

Best practices Technology Management Customer Service 72

Eptica

NOVEMBER 13, 2020

Our latest blog picks six key questions that the guide answers in-depth to help you to successfully embrace VoC. Read the full blog post on our parent company Enghouse Interactive’s website to find out more – or download the new Contact Babel guide here. Share this page on: Tweet. Remote Working 2.0:

Best practices 126

Best practices Analytics Marketing Customer Experience 126

Eptica

NOVEMBER 24, 2020

In our latest guest blog, noted CX expert Adrian Swinscoe explains that while empathy is seen as a ‘soft’ skill, becoming more empathetic is actually extremely hard work. Find out more by reading the full blog post on our parent company Enghouse Interactive’s website. Share this page on: Tweet. Remote Working 2.0:

Customer Service 114

Customer Service Marketing 114

Eptica

JUNE 18, 2021

You can access the blog here on our parent company Enghouse Interactive’s site. How to migrate your contact centre to Microsoft Teams successfully. Tags: working from home, Managing the Clock, Team Meetings Categories: Best Practice. Share this page on: Tweet. Successfully managing the shift to hybrid working.

Best practices 96

Best practices Management Customer Service 96

Eptica

APRIL 23, 2021

Our new blog explains five key areas where call recording best practice can help you achieve your business objectives. How Microsoft Teams delivers contact centre ROI. Our new blog explains five key areas where call recording best practice can help you achieve your business objectives. 5 areas to focus on for agent wellbeing.

Best practices 72

Best practices Management 72

Eptica

MAY 14, 2021

Read the full blog post and download the ContactBabel Inner Circle Guide to AI, Chatbots and Machine Learning report here. Building the hybrid contact centre with Microsoft Teams. Tags: Chatbots, machine learning, ContactBabel Categories: AI, Trends & Markets. Share this page on: Tweet.

Customer Service 72

Customer Service Chatbots Marketing Customer Experience 72

Eptica

JUNE 11, 2021

Read the full blog on identifying and being ready for the moments that matter here. How to migrate your contact centre to Microsoft Teams successfully. Tags: Customer Service, Customer experience, ContactBabel, Customer Journeys Customer, Moment of Truth Categories: Best Practice. Share this page on: Tweet.

Customer Service 72

Customer Service Best practices Management Customer Experience 72

Eptica

OCTOBER 29, 2020

Date: Friday, October 23, 2020 Author: Pauline Ashenden - Demand Generation Manager How to build a collaborative contact centre with Microsoft Teams. That’s why an increasing number of organisations are adopting Microsoft Teams to bring their people together seamlessly, wherever they are located. Published on: October 23, 2020.

Customer centricity 56

Customer centricity Best practices Marketing Management 56

Eptica

NOVEMBER 27, 2020

Our new blog looks at the four areas to focus on if you want to integrate super agents into your contact centre - read the full blog post on our parent company Enghouse Interactive’s website to learn more. How to build a collaborative contact centre with Microsoft Teams. Share this page on: Tweet. Remote Working 2.0:

Self service 63

Self service Best practices Personalization Management 63

aircall

APRIL 25, 2022

From the launch of our new Microsoft Teams integration to reaching 100+ integrations on the Aircall App Marketplace, we’re continuing to grow, connect, and demonstrate the power of conversation with our integrations. . The post 100 Integrations and Counting: Celebrating Our Partner Ecosystem appeared first on Aircall Blog.

APIs 62

APIs CRM Technical Support Marketing 62

AWS Machine Learning

MAY 18, 2023

One such knowledge base repository is Microsoft SharePoint, and we are excited to announce that we have updated the SharePoint connector for Amazon Kendra to add even more capabilities. Configure optional encryption settings and tags. Enter optional tags. Enter an optional description. Choose Create a new role. Choose Next.

Engineering 76

Engineering Management Enterprise Best practices 76

aircall

SEPTEMBER 12, 2022

Mandatory call tagging. Microsoft Teams . Microsoft Teams offers a cloud-based phone system add-on for Microsoft Office 365. appeared first on Aircall Blog. Essential telephony features including IVR, call recording, and click-to-dial. Unlimited simultaneous outbound calls. Professional, starting at $50 per month.

voip 62

voip APIs Interactive Voice Response Analytics 62

AWS Machine Learning

MAY 5, 2023

Although articles of clothing are labeled with categories (and subcategories) and contain a variety of helpful tags that are extracted from the original product descriptions, the data is not systematically labeled with pattern or style information. It’s an established and well-cited dataset, but it isn’t directly suited for your use case.

Engineering 75

Engineering Feedback Marketing Management 75

Eptica

FEBRUARY 6, 2019

Fast forward ten years and all of these have been displaced by Apple, Google, Microsoft, Amazon and Facebook This disruption is continuing across most industries. Reviewing 2018 – our top 10 blog posts from the year. You might also be interested in these posts: The 4 barriers to meaningful consumer conversations.

Automotive 73

Automotive Best practices Banking Customer emotions 73

AWS Machine Learning

JULY 29, 2022

Many customers implement user management using federated identities with AWS Single Sign-On (AWS SSO) and an external identity provider (IdP), such as Active Directory (AD) or AWS Managed Microsoft AD directory. attributes, tags on Studio user profiles, and tags on SageMaker execution roles.

Management 73

Management APIs Accountability Construction 73

aircall

DECEMBER 23, 2022

Popular partners include Salesforce , Intercom , Freshdesk , Microsoft Teams , and more. Key productivity features include Aircall’s Power Dialer , CRM integrations, click-to-dial capabilities, and call tags. . The post Make the Right Call: The 7 Best Dialpad Alternatives appeared first on Aircall Blog.

voip 62

voip Coaching Analytics CRM 62

JustCall

APRIL 5, 2023

From filtering out inbound calls through call tagging and blocking to setting up drip campaigns that trigger upon satisfying present conditions – you can free up resources that would otherwise be expended in monitoring such activities.

Interactive Voice Response 52

Interactive Voice Response voip Analytics Contact Center 52

ViiBE Blog

JUNE 3, 2021

Software such as Zendesk, Microsoft Dynamics, and Salesforce are some of the most common solutions. Just name the ticket and any tags and the call data is automatically integrated into the ticket. ViiBE’s ticketing solution can organize issues with tags, making it easier to track ongoing or reoccurring problems.

CRM 52

CRM First call resolution Call Center Metrics 52

JustCall

APRIL 5, 2023

This blog dives deep to pull out insights that help you choose. However, JustCall is a few steps ahead with advanced features like bulk SMS, appointment scheduler and call tagging. 8×8 provides the following integrations: Microsoft Teams Salesforce Google Workspace Freshdesk HubSpot And More.

Interactive Voice Response 52

Interactive Voice Response Contact Center APIs Analytics 52

Eptica

MARCH 22, 2017

Author: Pascal Gauvrit Following last week’s blog introducing artificial intelligence (AI) and explaining the difference between bots and chatbots , in my next two posts I want to explore the types of AI and how they can be applied in customer experience. Needless to say Microsoft swiftly removed her account from Twitter.

Customer Experience 52

Customer Experience Chatbots Engineering Technology 52

Eptica

MAY 24, 2017

I am therefore very proud that Eptica has retained its position alongside other global leaders : Salesforce, Pegasystems, Microsoft, Oracle, Zendesk, SAP, Lithium, Service Now, Freshdesk, EGain, bpm’online, SugarCRM, CRMNEXT, mlpsystems. What is the scope of the Magic Quadrant?

Customer Experience 48

Customer Experience Self service Best practices CRM 48

bold360 Blog

JUNE 10, 2019

There are over 200 factors that affect your SEO, but the biggest piece (and the piece that really made Google’s search engine topple Yahoo and Microsoft), is this secondary algorithm that calculates a variety of factors, attempting to determine: How authoritative is your website. “Use content as the main driver for SEO.” .

Engineering 40

Engineering B2B Best practices Sales 40

Lumoa

JUNE 14, 2023

In this blog post, we’ll answer all these questions and more. Microsoft’s Zune debacle is a perfect example of this. Now if a prominent tech giant like Microsoft can’t get away with underwhelming products, you can bet that your business won’t be able to either. Does it spell doom for your business?

Customer centricity 83

Customer centricity Airlines Metrics Feedback 83

JustCall

APRIL 3, 2024

You can also use the Zapier integration to connect to Excel Live (through Microsoft Office). Provide exceptional service with on-screen scripts and call tagging. In this insightful blog, we explore the key advantages that make cloud telephony solutions a popular choice for SMBs seeking flexibility, scalability, and cost-effectiveness.

Sales 52

Sales CRM Scripts APIs 52

ProProfs Blog

DECEMBER 24, 2019

Use Live Chat Software Tags for the Request Categorization. Even though the message tagging feature is not the one that you’ll get to hear about too much, it definitely can be very handy. Watch This Video To Know Benefits of Microsoft Dynamics CRM Integration With Live Chat. Here’s an example: 14.

Best practices 120

Best practices Customer Support Sales CRM 120

ViiBE Blog

JUNE 1, 2021

Self-servicing CRM applications like Zendesk, Salesforce, and Microsoft Dynamics allow companies to manage customer relationships better. It uses tags to track ongoing issues, making it easy to flag them and update self-service knowledge bases. What are the benefits to customers of self-servicing CRM applications?

Self service 52

Self service CRM virtual call center First call resolution 52

ViiBE Blog

MAY 31, 2021

Its ticketing solution uses tags to track ongoing or reoccurring issues with the search function easily. ViiBE also integrates into the ticketing systems of Zendesk, Salesforce, and Microsoft’s CRM tools. These functionalities empower your support team to quickly find solutions for improved customer experience. Conclusion.

Self service 52

Self service CRM Customer Experience Management 52