tag managing-a-brand-crisis Blog Related Topics 
Eptica
APRIL 15, 2020
Date: Wednesday, April 15, 2020 Author: Taoufik Massoussi - Product Manager & Head of AI The importance of listening to customers during COVID-19. Author: Taoufik Massoussi - Product Manager & Head of AI We are clearly going through an unprecedented time of change due to the COVID-19 pandemic, which is disrupting all of our lives.
Eptica
APRIL 30, 2020
Date: Thursday, April 30, 2020 Author: Pauline Ashenden - Demand Generation Manager Caring for your customers during COVID-19. Anyone seen to be profiteering from the crisis will face a very public backlash – as will companies that don’t treat their staff well or protect their safety. Published on: April 30, 2020.
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Eptica
JUNE 16, 2020
Date: Wednesday, June 17, 2020 Author: Tom Walmsley - Business Development Manager Why you can no longer ignore the cloud for CX applications. Author: Tom Walmsley - Business Development Manager As with the rest of the business world, customer service departments have been transformed by the COVID-19 outbreak.
Lumoa
JUNE 14, 2023
In this blog post, we’ll answer all these questions and more. When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). Clearly, NPS occupies a special place in customer experience stardom, sitting atop the throne with its crown of glory firmly affixed.
Eptica
NOVEMBER 6, 2019
They tell you via contact centers, open-ended answers on surveys and general conversation with your brand. They tell you via contact centers, open-ended answers on surveys and general conversation with your brand. And, yet, the numbers and results can tell a different story. 05%, they may not really understand why that happened.
SmartKarrot
NOVEMBER 2, 2020
He is a professional marketer helping companies improve their efforts in marketing through blogging, books, videos, and public speaking. It will help increase brand loyalty which translates to customer loyalty and retention.”. Paige is a marketing and branding expert at Mavens & Moguls. Reuben Yonatan, CEO, GetVoIP.
ProProfs Blog
SEPTEMBER 27, 2019
Be it a big established brand like Apple or your budding start-up; having a social media presence is important to the image of a company. Be it a big established brand like Apple or your budding start-up; having a social media presence is important to the image of a company. At around 2.89 The Internet As A Communication channel.
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