Eptica

MAY 14, 2021

Author: Pauline Ashenden - Demand Generation Manager How can artificial intelligence help deliver a better customer experience and how far down the path to AI has the industry travelled? Read the full blog post and download the ContactBabel Inner Circle Guide to AI, Chatbots and Machine Learning report here. Share this page on: Tweet.

Customer Service 72

Customer Service Chatbots Marketing Customer Experience 72

OctopusTech

AUGUST 26, 2021

Legal Process Outsourcing is one of the colossal sensations that hugely impact the legal industry today. The LPO industry in India has seen a spurt in the last couple of years. One of the most striking as well as trending services that every LPO company offers today is related to intellectual property services. 6)App drafting.

outsourcing 118

outsourcing Engineering Marketing Technology 118

JivoChat

JUNE 21, 2023

It’s fair to say that AI is everywhere right now, and while many of us are still wary of its increasing capabilities, businesses across a number of industries are discovering how AI can actually help to streamline the way they work. What SEO tasks can AI help with? Enhanced competitiveness: Competition is fierce.

Engineering 75

Engineering Best practices Technology Personalization 75

Mindtouch

AUGUST 7, 2018

Trying to understand overall trends and themes in your open feedback. Machine learning algorithms scan each comment that you feed them for overall sentiment and themes that they organize using tags. It would tag this comment with the themes of “Returns,” “Delivery,” and “Payments.” Get the highlights and what’s trending.

Feedback 77

Feedback Customer effort Accountability Metrics 77

OctopusTech

APRIL 28, 2023

The team also conducts market research and analyzes industry trends to identify best practices and areas for improvement. If you already have a website, you might consider redesigning it to keep up with the latest design trends, improve functionality, and enhance user experience.

Engineering 62

Engineering Sales outsourcing Feedback 62

aircall

SEPTEMBER 28, 2018

In an industry usually driven more by fashion than function, the brand’s decision to focus on a practical customer problem has clearly struck a chord. Once the call ends, any notes or tags applied along the way are automatically synced back to Kustomer alongside a call recording.

Customer Experience 89

Customer Experience First call resolution industry standards Benchmark 89

aircall

JANUARY 3, 2018

Zooming out” to a wider time frame will give you a better idea of overall trends and benchmarks. If your team utilizes call tags, you’ll be able to easily see what types of inquiries give your team the most trouble. Customer service and support is an industry inherently susceptible to morale issues. Reward High Performers .

Coaching 86

Coaching Morale Analytics Benchmark 86

ViiBE Blog

FEBRUARY 9, 2021

Successful organizations outcompete competitors by having a larger bandwidth of knowledge on everything from operational efficiencies to industry best practices. Sectors with high turnover rates such as the field service industry are currently haemorrhaging knowledge and thus capital without robust solutions.

Management 52

Management Construction Best practices Call Center 52

aircall

JANUARY 3, 2018

Zooming out” to a wider time frame will give you a better idea of overall trends and benchmarks. If your team utilizes call tags, you’ll be able to easily see what types of inquiries give your team the most trouble. Customer service and support is an industry inherently susceptible to morale issues. Reward High Performers .

Coaching 81

Coaching Morale Analytics Benchmark 81

Eptica

FEBRUARY 6, 2019

Author: Pauline Ashenden - Marketing Manager Most industries today are radically different compared to 20 or even 10 years ago. Fast forward ten years and all of these have been displaced by Apple, Google, Microsoft, Amazon and Facebook This disruption is continuing across most industries. Published on: February 06, 2019.

Automotive 73

Automotive Best practices Banking Customer emotions 73

AWS Machine Learning

JULY 25, 2023

With recent advancements in generative AI , there are lot of discussions happening on how to use generative AI across different industries to solve specific business problems. Expand the Deployment Configuration section to change the hosting instance and endpoint name , or add any additional tags. By default, it opens the Deploy tab.

APIs 80

APIs Healthcare Accountability Engineering 80

Momentum Telecom

JANUARY 29, 2021

A June 2020 report on data protection trends found that one hour of downtime could cost a business roughly $70,000. The second option expands this picture further, extending the focus to industry partners. In just the last year, Momentum’s scouting of new solutions has already yielded new MVPs to an industry-leading lineup.

Technology 98

Technology Consulting Consulting Sales 98

Eptica

JUNE 16, 2020

Every organisation has different requirements and needs to make its own choice, but for those considering a switch, this blog post outlines four key benefits of moving from on-premise to the cloud. At the same time companies in industries such as travel have been hit hard by lockdowns and increased travel restrictions.

Best practices 63

Best practices Technology Management Marketing 63

GetFeedback

DECEMBER 16, 2019

So you need to innovate and keep up with emerging trends. So, with these trends in mind, use a writing tool to create customer surveys that are easy to follow and quick to respond. You might even take this a step further and encourage your customers to post this feedback directly on social media, then tag your brand and a few friends.

Feedback 78

Feedback Surveys Wait times Morale 78

AWS Machine Learning

NOVEMBER 21, 2022

Organizations across industries such as retail, banking, finance, healthcare, manufacturing, and lending often have to deal with vast amounts of unstructured text documents coming from various sources, such as news, blogs, product reviews, customer support channels, and social media. Each token gets a predicted named entity tag.

Scripts 72

Scripts Metrics APIs Healthcare 72

Eptica

JANUARY 12, 2017

Date: Thursday, January 12, 2017 What were the top customer service trends of 2016? What were the big trends and how will they evolve moving forward? To help we’ve analyzed all 100+ posts published on the Eptica blog in 2016, and picked a top ten, based on a combination of readership and industry feedback.

Multichannel 59

Multichannel Customer Service Contact Center Benchmark 59

Eptica

NOVEMBER 6, 2019

Author: Guest author - Jeannie Walters Those of us in the customer experience industry can feel like we are making progress when we are collecting valuable customer feedback, communicating throughout the organization, and creating awareness about the importance of focusing on customers. Published on: November 06, 2019.

Metrics 77

Metrics Best practices Feedback Contact Center 77

JivoChat

APRIL 16, 2023

Regardless, according to Tobias Lütke, CEO and founder of Shopify, “E-commerce is not an industry; e-commerce is a tactic." This includes identifying and taking advantage of new technology, staying up to date on industry trends, and leveraging social media platforms to reach customers. “Think Different.”

Analytics 82

Analytics Engineering Advertising Sales 82

Eptica

JULY 17, 2019

Author: Taoufik Massoussi - Product Manager & Head of AI Every industry is facing greater competition and a need to react more quickly to customer needs , often in real-time. The rise of pop-up restaurants and the success of limited edition products that sell out quickly demonstrate this trend. Published on: July 17, 2019.

Best practices 58

Best practices Analytics Feedback Banking 58

JivoChat

SEPTEMBER 10, 2019

Customer experience has a significant impact on business results, so if you haven’t already assessed trends that have the potential to impact your strategy, then now is the time. Here are the top 4 customer service trends for 2019: 1. In the coming months, this trend is expected to continue.

Customer Service 40

Customer Service Real estate Chatbots Technology 40

Eptica

JANUARY 6, 2016

However, before exploring some of these trends in future blog posts, I’d like to take the opportunity to review 2015 – specifically some of the most popular topics covered by the Eptica blog. In descending order the top 5 blogs were: 1. In descending order the top 5 blogs were:

Customer Experience 50

Customer Experience Multichannel Self service Contact Center 50

ViiBE Blog

MAY 26, 2023

ViiBE Blog Solving plumbing problems with remote visual assistance in plumbing management software Marc Prempain May 26, 2023 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now!

Management 52

Management B2B Technology Marketing 52

aircall

MARCH 23, 2018

Respondents chose from the following multiple-choice answers: Best in the industry. To stay on top of these shifts and other industry trends, continued education is invaluable. Your CRM was integrated with your communication channels, and your well-trained agents used call tags to properly document inquiries.

Surveys 86

Surveys CRM Education Metrics 86

aircall

JANUARY 24, 2022

Productivity – Get desktop notifications, tag calls, and use click-to-dial to address calls quickly and personally. . Send them occasional information on news and trends within your industry. It builds their trust in you as an industry expert and it will improve customer loyalty. appeared first on Aircall Blog.

Call Center 126

Call Center Best practices call center software CRM 126

aircall

MARCH 12, 2021

The average time that your call center agents are spending on calls and how it compares with industry standards. The right call metrics will give you solid data that you compare against industry benchmarks for call centers, giving you a clear picture of how well your call center is performing. Tracking Call Center Activity.

Call Center 62

Call Center Metrics First call resolution call center software 62

Eptica

FEBRUARY 13, 2019

In this blog, I’m going to give a bit more details on how two customers in different industries have realized ROI on their investment. Employees are encouraged to share and discuss both specific issues and general trends, and how they can be improved. Reviewing 2018 – our top 10 blog posts from the year.

Surveys 62

Surveys Feedback Metrics Best practices 62

aircall

MARCH 16, 2018

Our 2018 customer support strategy survey was sent to 475 industry leaders. Participants were asked to name the one change that would have the largest positive impact on their customer support strategy in 2018… Survey Responses Reveal Trends to Improve Customer Support. Some questions were straightforward.

Customer Support 88

Customer Support Brand ambassadors Morale Surveys 88

AWS Machine Learning

APRIL 7, 2023

To learn more, you can visit this guide on the AWS Containers Blog or Verizon’s 5GEdgeTutorials repository for one such example. Prior to joining AWS, Mohammed has been working in the Telco industry for over 13 years and brings a wealth of experience in the areas of LTE Packet Core, 5G, IMS and WebRTC.

Telecommunications 81

Telecommunications Scripts Enterprise Engineering 81

Wowdesk Blog

AUGUST 17, 2020

Industry practices are not monotonous, and you need to keep up with them. Every request has the attached time and date tag with it, so you will easily track the updates and their time. One or another day you may run into a situation where you need to take social, managerial, or business decisions that you have never thought of.

Management 52

Management Entertainment Feedback Accountability 52

Mindtouch

OCTOBER 14, 2016

Now, everyone in every role and industry can use AI to be their best. Salesforce, the CRM platform with clouds for every branch of the business world now has AI which for now will help to serve insights “in every role and industry.” 3: Google and the IoT Are Tag-Teaming to Kill Your Website. That’s right. Scary but True, Pt.

CRM 48

CRM Big data Customer centricity Marketing 48

Lumoa

JUNE 14, 2023

In this blog post, we’ll answer all these questions and more. That’s an alarming trend that you can ill afford to ignore. By taking a customer-centric approach to customer service, these three companies have managed to set the bar for the industry and establish themselves as customer service champions.

Customer centricity 83

Customer centricity Airlines Metrics Feedback 83

LiveChat

JULY 11, 2016

Use real–time marketing to watch the trending hashtags. On Twitter you can use real–time marketing to watch the trending hashtags and make it an opportunity to meaningfully contribute to discussions. You can also use Trendsmap , which is a navigational tool that allows you to look up the trending hashtags by location.

Marketing 46

Marketing Personalization 46

LiveChat

NOVEMBER 4, 2016

Making yourself an authority in the industry. Being Up-to-date With Industry Trends. You could be the first person talking about the latest change in your industry. Scour industry specific websites, like ScienceDaily would be for the health industry. Tag creators when you share their work online.

Surveys 51

Surveys Marketing Advertising Analytics 51

ClientSuccess

JANUARY 25, 2018

For those just joining my blog series CSM from the Trenches , welcome. This series, now a community for frontline Customer Success Managers (CSMs) , discusses trends, best practices, and advice that can help the frontline. Be aware of client’s interests and tag them in other articles or posts. I want to hear from you!

Best practices 42

Best practices SaaS Coaching Sales 42

aircall

MARCH 17, 2021

Customers that view your company as a thought leader in your industry, as opposed to a run-of-the-mill contact center, won’t hesitate to reach out to you when they need guidance or expertise. . Use trends and historical data for forecasting so you can foresee and adapt to changes in demand. . Assess Your Sales Processes.

Best practices 62

Best practices Sales Contact center software Contact Center 62

JustCall

JULY 28, 2021

You can hold team training sessions geared at polishing reps' skills and getting them acquainted with the trends in the sales industry. Some of the top features include the auto dialer, call monitoring, call analytics dashboard, post call tags and so on. Sales managers need to play their part as coaches every now and then.

Best practices 52

Best practices Sales Management Coaching 52

Comm100

OCTOBER 19, 2022

Chatbots are quickly becoming a long-term solution for customer service across all industries. If you don’t offer this option, the customer experience will trend negatively. You can use tags and variables to help the chatbot gather the visitor’s input to send data to the human agent. 6 Sentiment Analysis.

Chatbots 86

Chatbots APIs Analytics Upselling 86