Eptica

SEPTEMBER 10, 2021

In our latest guest blog, industry expert Sandra Thompson explains what Emotional Intelligence (EI) is, and how it can help your teams better deal with the Christmas rush. You might also be interested in these posts: Why contact centres need to embrace omnichannel. Share this page on: Tweet.

Marketing 104

Marketing Management Customer Service 104

Beyond Philosophy

NOVEMBER 2, 2016

Nor was I pleased when I was charged to park in a sprawling suburban parking lot, or when I saw the $5 price tag on the bottled water in my room. Although hotels are required to disclose resort fees at the time of booking, many guests don’t notice the disclosure. The post Outrageous! I have, and I wasn’t happy about it.

Advertising 419

Advertising Consulting Consulting Customer Experience 419

Eptica

JULY 23, 2021

Date: Friday, July 23, 2021 Author: Guest author: Colin Shaw The Peak-End Rule and what it means for customer service. Author: Guest author: Colin Shaw Understanding the psychology of customer interactions is key to delivering the right experience, at the right time. Published on: July 23, 2021. Share this page on: Tweet.

Customer Service 85

Customer Service Best practices 85

Eptica

FEBRUARY 19, 2021

In our new guest blog, customer service authority Micah Solomon explains how you can successfully build this mental muscle memory – read the full article on our parent company Enghouse Interactive’s site. You might also be interested in these posts: How to pick the right contact centre technology for your business.

Customer Service 104

Customer Service Best practices Technology Management 104

Eptica

MARCH 19, 2021

Date: Friday, March 19, 2021 Author: Guest Author: Dr Nicola J. Author: Guest Author: Dr Nicola J. In our latest guest blog post, BT’s Dr Nicola Millard explains what the findings mean for customer service in 2021 and beyond. Two key themes that are driving UK customer experience post-pandemic.

Customer Experience 72

Customer Experience Marketing Customer Service 72

Eptica

JUNE 18, 2021

Read our latest guest post from leading contact centre expert Morris Pentel to learn best practice tips that will help you improve your working experience by making it better by design. You can access the blog here on our parent company Enghouse Interactive’s site. Share this page on: Tweet.

Best practices 96

Best practices Management Customer Service 96

Eptica

JUNE 3, 2020

Date: Wednesday, June 3, 2020 Author: Guest author - Blake Morgan 3 ways to create a consistent, omnichannel experience (and why it matters). Author: Guest author - Blake Morgan Today, customers demand a seamless experience from companies – whatever channel they use to make contact. Published on: June 03, 2020.

Multichannel 79

Multichannel Best practices Banking Feedback 79

Eptica

OCTOBER 16, 2020

Our latest blog explores the trends that are driving remote working, with a focus on the four areas that organisations need to focus on – innovation, monitoring and management, performance and security – if they are to successfully embrace remote working for the long-term. Guest Post: Emotive CX for Customer Interaction.

Best practices 113

Best practices Cloud contact Marketing Management 113

Eptica

MARCH 4, 2020

Date: Wednesday, March 4, 2020 Author: Guest author: Shep Hyken Keep Your Customers Amazed. Author: Guest author: Shep Hyken In our latest guest post, noted customer service expert Shep Hyken explains the importance of amazement to keeping your customers happy and loyal. Published on: March 04, 2020.

Best practices 79

Best practices Technology Customer Service Customer Experience 79

Eptica

MAY 28, 2021

Author: Pauline Ashenden - Demand Generation Manager Customer satisfaction is a key metric for Housing Associations – and the focus on customer service is increasing post-pandemic. You might also be interested in these posts: Increasing agent retention in the hybrid workplace. Share this page on: Tweet.

Customer Service 72

Customer Service Metrics Marketing Management 72

JivoChat

AUGUST 10, 2023

While both influencers and affiliates are content creators, influencers get paid per social media post , and sometimes, when products sell, too. These include email marketing, blogging, social media marketing, and guest posting. Product comparison blog posts are online guides that compare two or more products.

Sales 75

Sales Marketing SaaS Construction 75

Eptica

OCTOBER 29, 2020

Our latest blog by parent company Enghouse Interactive explains the four big advantages for customer service of migrating to Teams and outlines how it can help you build a collaborative contact centre within your organisation. You might also be interested in these posts: Remote Working 2.0: Share this page on: Tweet.

Customer centricity 56

Customer centricity Best practices Marketing Management 56

JivoChat

MAY 16, 2022

The meta description is a summary of what the page is about, and it appears below the title tag on the search result page. Put the Keyword in the Title Tag. The title tag is the title of your page, which appears above the meta description on the search result page at Google. Publish Guest Posts.

Best practices 75

Best practices Engineering Analytics Marketing 75

VirtualPBX

AUGUST 20, 2020

A recent guest post on our blog points out the benefits of using a chatbot for your customer support. Starting small with just 300 calling minutes and a low price tag, you can use one of our Unlimited Users Plans and still gain call filtering with an Auto Attendant and missed call followup with Voicemail at no extra charge.

Chatbots 104

Chatbots APIs voip Enterprise 104

Toister Performance Solutions

DECEMBER 2, 2021

In fact, if it wasn't for the name tag and the employees' offer to retrieve a pair of shoes in Sally's size, we might have easily mistaken the employee for another Dr. Martens fan. We also have a program that encourages employees to share blog posts and other announcements via social media." They just came in. Email Address.

Customer advocacy 124

Customer advocacy Finance Customer centricity Sales 124

Nicereply

JUNE 2, 2022

Are they public Twitter tweets tagging and mentioning your brand? Create quality guest posts , along with internal resources, that you may link frustrated customers to for common industry concerns. You can also create internal guest posts on common industry concerns which you may link customers to depending on their issue.

Customer Service 97

Customer Service Chatbots Customer Support Accountability 97

GetFeedback

JUNE 3, 2019

For example, if you are a business that sells beauty and skincare products, your posts should focus on skin care routines, ways to use your products, reviews from satisfied customers and other similar ideas. You can host giveaways where you can ask them to comment on their favorite scent and tag their best friend for a chance to win a reward.

Marketing 74

Marketing Customer Experience Sales Surveys 74

aircall

JUNE 25, 2018

When one of our guests has missed a flight or misplaced travel documents, the last thing we want them to worry about is what they might be charged to place an international call,” said Kelly. Then, once the call is over, all notes and tags they added are synced back to the CRM system along with a full recording.

Morale 59

Morale CRM Call Center Personalization 59

CSM Magazine

MARCH 31, 2023

In this blog post, we’ll explore several funeral home lead-generation methods that can help attract more clients and grow your business. This includes using relevant keywords in your website’s content, meta tags, and URLs. During these trying moments, families turn to funeral homes for help and direction.

Consulting 52

Consulting Consulting Education Engineering 52

GetFeedback

DECEMBER 16, 2019

And in this post, we’ll explore five reasons why you need to collect customer feedback. Long before they visit your restaurant, consumers interact with you through your ads, website or social posts, your location QR codes to find you via Google Maps, and conversations with their friends and family. About the guest author.

Feedback 78

Feedback Surveys Wait times Morale 78

Eptica

FEBRUARY 19, 2019

Date: Wednesday, February 20, 2019 Author: Guest author: Shep Hyken Earn Your Customers’ Trust, And Loyalty Will Follow. Author: Guest author: Shep Hyken Do your customers trust you? You might also be interested in these posts: Improving the experience with actionable customer intelligence. Published on: February 20, 2019.

Best practices 109

Best practices Customer Service Customer Experience Personalization 109

Eptica

NOVEMBER 6, 2019

Date: Wednesday, November 6, 2019 Author: Guest author - Jeannie Walters Avoid these 5 CX Leadership Traps! You might also be interested in these posts: 6 ways to prepare for peak – whatever your industry. Published on: November 06, 2019. As such, her current hobbies include cheering on youth sports teams and robotics teams alike.

Metrics 77

Metrics Best practices Feedback Contact Center 77

ChurnZero

NOVEMBER 17, 2020

This is a guest blog post by Kristen Hayer, Founder & CEO of The Success League. . Create a References Tracking System – Most Sales teams already use a CRM system, and if you can build something into the Sales team’s tool that tags a contact as a reference, it will make things easy.

Sales 98

Sales CRM Consulting Consulting 98

Eptica

AUGUST 19, 2020

As CX expert Jeanne Bliss points out in a recent guest post " Customer Experience Lessons " via our parent company Enghouse Interactive's blog, it comes down to everyone within an organisation asking themselves a simple question when they are making a decision that impacts CX. Share this page on: Tweet.

Customer centricity 82

Customer centricity Chief Customer Officer Best practices Customer Experience 82

Bill Quiseng

MARCH 7, 2016

We have all seen the word “viral” tagged to a personal story about bad customer service more often than a good one. ” This week’s guest post from Heather, Chief Customer Fanatic and Founder of Customer Fanatix highlights the opportunity for businesses to get it right or be left behind.

Customer Service 123

Customer Service B2C Accountability Consulting 123

COPC

JUNE 9, 2023

This blog article discusses the importance of employing multiple types of AI, implementing effective controls and guardrails, and adapting specific roles within the CX organization. Artificial intelligence (AI) is rapidly transforming the customer experience (CX) industry, offering businesses new opportunities to enhance their operations.

Customer Experience 114

Customer Experience Analytics Technology Average Handle Time 114

OctopusTech

AUGUST 31, 2023

An SEO agency can help you with on-page Optimization like: Optimizing your titles, descriptions, H2 tags, headings, and content with targeted keywords already researched for your business. The post Everything You Need To Know About Local SEO Services appeared first on Octopus Tech.

Engineering 62

Engineering Advertising Sales Marketing 62

LiveChat

JUNE 12, 2018

You‘ll use them in your video’s headline, description and tags. You may also need to take a look at the tags they used. Vid IQ Vision is a Google Chrome extension that will show you tons of data about any video, including its tags. You can also add tags about other topics that your video covers.

Engineering 31

Engineering Entertainment Marketing Management 31

ClientSuccess

JANUARY 25, 2018

For those just joining my blog series CSM from the Trenches , welcome. Be aware of client’s interests and tag them in other articles or posts. You can become involved in two ways : Guest blog posts : Have a frontline CSM best practice you’d like to share? Example – this post is a good example.

Best practices 42

Best practices SaaS Coaching Sales 42

LiveChat

NOVEMBER 4, 2016

When you are aware of what time your audience is most likely to read tweets and Facebook posts, you would design your social media marketing around that. Listen to podcasts, and visit your competitors blogs frequently. Not only the “liked”, but you can look at the demographics of all the people who have engaged with your posts as well.

Surveys 51

Surveys Marketing Advertising Analytics 51

JivoChat

APRIL 16, 2023

This includes posting regular content, creating engaging campaigns, responding to customer inquiries, and promoting special offers. Beyond just posting on social, use SEO, guest blogging, and social media campaigns to maximize content reach. Email marketing is another tool you can use. organic search or social media).

Analytics 82

Analytics Engineering Advertising Sales 82

Comm100

OCTOBER 19, 2022

You can use tags and variables to help the chatbot gather the visitor’s input to send data to the human agent. The post Guest Blog: 10 Chatbot Features That Make Your Bot More Helpful to Customers appeared first on Comm100. If you don’t offer this option, the customer experience will trend negatively.

Chatbots 86

Chatbots APIs Analytics Upselling 86

Comm100

DECEMBER 14, 2022

Merge tags can help you personalize an email beyond just first names. The post Guest blog: What is Customer Experience Automation & How to Implement it in Your Business Model appeared first on Comm100. Like this one here.

Customer Experience 52

Customer Experience Chatbots Feedback Self service 52

LiveChat

MAY 13, 2016

In this post, I will show you some of the free tools and methods you could use to get your website , marketing , SEO and customer service going. For example, we can easily share a draft of a guest post with someone to get feedback. You can make it even more cost-effective by speeding up your social monitoring and posting.

Analytics 44

Analytics Self service Marketing Accountability 44

aircall

JUNE 30, 2021

As Amazon founder and CEO Jeff Bezos put it: “We see our customers as invited guests to a party, and we are the hosts. Meanwhile, the Starbucks Facebook page focuses on providing information by posting job opportunities, new drinks and desserts, secret menu items, and more.

Customer retention 62

Customer retention Customer advocacy Wait times Brand ambassadors 62

delighted

SEPTEMBER 21, 2023

In this post, we’ll cover: What is a customer testimonial? Testimonials detail the positive aspects of your brand in the form of written reviews, case studies, social media posts, or videos to increase your trustworthiness to new customers. They can tag you, use a unique hashtag, or leave it directly on your page.

Surveys 86

Surveys Best practices Feedback Marketing 86

ShepHyken

MARCH 13, 2020

Automatic ticket trackers such as tags, and labels, etc., Dwayne likes drawing connections between different industries and entities while designing his blogs. F or more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

Customer Support 339

Customer Support Customer retention Customer Experience Management 339