JivoChat

JUNE 29, 2023

In this blog post, we’ll delve into the key strategies that successful E-commerce entrepreneurs and key opinion leaders employ to create an unforgettable brand experience. Developing a Brand Story Your brand story is the key to connecting with your target market on a personal level. What kind of problems plague them?

Analytics 88

Analytics Chatbots Feedback Surveys 88

Mindtouch

AUGUST 7, 2018

The story you tell with your data can only reflect reality if you have all of it together. Machine learning algorithms scan each comment that you feed them for overall sentiment and themes that they organize using tags. It would tag this comment with the themes of “Returns,” “Delivery,” and “Payments.”

Feedback 77

Feedback Customer effort Accountability Metrics 77

aircall

MAY 11, 2018

And while they all have unique workflows and approaches to the product, you’ll see a few features that are universal favorites. Do you use the call tagging feature? We actually have mandatory call tagging turned on for support-related calls. And I’m always pushing for mandatory call tagging. All the time.

Technical Support 88

Technical Support Analytics APIs Engineering 88

Nicereply

DECEMBER 21, 2021

Add tags to ratings. Imagine, you received positive feedback regarding the quality of customer service, but the customer is asking about a specific product feature. Adding tags to your feedback helps you to group important insights from customers. Don’t hesitate to inform the product manager about customers’ suggestions.

Best practices 98

Best practices Feedback Management Surveys 98

ProProfs Blog

OCTOBER 25, 2021

Are you looking forward to a new product feature? . In this blog, we will understand the growing importance of collecting customer feedback, discuss some must-have features, and explore over 40+ customer feedback software. You can realize the above benefits by spotting some important features in your customer feedback tool.

Feedback 148

Feedback Surveys Enterprise Analytics 148

ProProfs Blog

DECEMBER 12, 2019

Hence, they call out to brands and companies on various online platforms in the form of mentions, tags, comments, and shares. Thus, companies must have a robust online presence to respond to and interact with customers via live chat , stories, blogs, emails, etc. How do you measure customer service representative performance?

Wait times 143

Wait times Metrics Self service Feedback 143

aircall

MAY 7, 2018

This feature has two main use cases. Tag and transfer for timeliness. And in less urgent scenarios, always remember to tag calls with appropriate labels. Hear the full story. In order to facilitate real-time troubleshooting on complex issues, your team can use a concurrent call feature.

Sales 90

Sales CRM Morale Analytics 90

Kayako

MAY 13, 2022

Kayako’s SingleView™ includes every customer’s interaction in our help desk support ticketing system so that customer service agents can access a centralized, visual story of the entire customer journey. Blog posts. Ability to tag and organize articles. Understand What Your Customers Need. White papers. User guides.

Self service 110

Self service Accountability Airlines Customer Care 110

aircall

MAY 7, 2018

This feature has two main use cases. Tag and transfer for timeliness. And in less urgent scenarios, always remember to tag calls with appropriate labels. Hear the full story. In order to facilitate real-time troubleshooting on complex issues, your team can use a concurrent call feature.

Sales 89

Sales CRM Morale Analytics 89

ProProfs Blog

APRIL 30, 2020

Instagram’s stay-at-home story and the co-watching feature is an example to follow. . Another excellent example is the ‘ Leave at my door delivery ’ feature of Instacart, used to deliver essentials to COVID-19 quarantined or vulnerable people. . Proactive Alerts and Messages for Intimating Updates, New Features, and Changes.

Surveys 128

Surveys Customer Support Marketing Customer centricity 128

Momentum Telecom

JANUARY 29, 2021

What other solutions and features can help bring out the best in how an overall team works? Sure, we’re a technology company, but that’s only part of our story. Follow Momentum Telecom on LinkedIn and tag us to share your thoughts. Both are essential components to a strong offense focused on efficiency and growth.

Technology 98

Technology Consulting Consulting Sales 98

ChurnZero

NOVEMBER 17, 2020

This is a guest blog post by Kristen Hayer, Founder & CEO of The Success League. . Sales uses this information to identify messages and features that will resonate with a particular prospect, which helps them move toward an agreement. Oh, Sales and Customer Success, you are my two favorite disciplines!

Sales 98

Sales CRM Consulting Consulting 98

Hero Digital

NOVEMBER 12, 2018

With a tagging and taxonomy strategy in place, analytic performance data will be available through this robust system, giving stakeholders knowledge of what content is resonating most and where to take a fresh approach. How can you begin creating a CX-inspired intranet strategy?

Employee engagement 66

Employee engagement Analytics Banking Personalization 66

Eptica

NOVEMBER 6, 2019

And, yet, the numbers and results can tell a different story. The tools of today have so many amazing features. And, yet, the numbers and results can tell a different story. Have you fallen into one of these traps? Maybe it’s easy to create a dashboard with the latest metrics and that feels like leveraging the tool.

Metrics 77

Metrics Best practices Feedback Contact Center 77

Branch Mesenger

SEPTEMBER 18, 2018

Here's the stories we're reading about the world of commerce, retail and work this week: ?? 90 million users tap tags within Instagram to track down things they want to buy. Now, these consumers can buy stuff directly from its popular 'Stories' and features tabs. Read the full announcement on our blog. **.

Employee engagement 54

Employee engagement Enterprise Marketing Management 54

JivoChat

JULY 4, 2021

Key features: The return center is fully customizable, so you can add your store’s branding. Key features: The AI algorithm makes automatic product recommendations based on shopping behaviors, cutting down the time you spend creating manual recommendations. There are perks for vendors, too.

Sales 52

Sales Upselling APIs Analytics 52

JustCall

DECEMBER 24, 2022

Every once in a while we come across a heart-warming story of a brand that went out of its way to treat its customers like royalty, whether it is the adventures of Joshie Hurn at Ritz-Carlton or Sainsbury renaming Tiger Bread as Giraffe Bread. Honestly, every customer wants to feel special – or at least good in some ways.

Best practices 52

Best practices Customer Service Customer centricity Self service 52

aircall

MARCH 17, 2021

Tap into the expertise of your sales agents by asking them to share customer success stories that detail how they provided great customer service in specific situations. Promote and share success stories to help prospects relate and envision themselves as one of your valued customers. .

Best practices 62

Best practices Sales Contact center software Contact Center 62

ProProfs Blog

OCTOBER 13, 2020

And instant contact for help is just one side of the story. We’ll help you learn everything about FCR in this blog post. And for support tickets, the agent who comes across the new ticket can add the department tag or assign it to someone belonging to a specific department. Don’t worry, we’ve got your back.

Banking 148

Banking Interactive Voice Response Chatbots Metrics 148

Quiq

FEBRUARY 17, 2022

Share This Story Emails get buried, hidden in other tabs, lost in spam folders. Go here to see how to use it to deliver an exceptional customer experience in this blog post > This facet also benefits your team. Facebook can go unchecked. Voicemails ignored. Want to know more about the benefits of asynchronous messaging?

Chatbots 52

Chatbots Marketing Customer Support Wait times 52

Creative Virtual

APRIL 9, 2020

There are lots of entertaining stories about technical fails circling the internet, like this story of a boss accidently changing herself into a potato during a videoconference. The technology can also be set up with a handhold feature to guide employees through the completion of forms and HR-related requests.

Self service 52

Self service Virtual Agent Chatbots Entertainment 52

LiveChat

JUNE 16, 2017

That’s why, from the technical point of view, such link is tagged as a “ no-follow ” link. Another strategy that can help you to gain a good backlink is to be featured on Forbes, Inc or a regular news portal. Being featured in portals like Forbes is also not easy and requires a well thought out strategy. Press mentions / PR.

Engineering 51

Engineering Marketing Best practices Personalization 51

JustCall

JULY 28, 2021

Long story short, sales management involves all those activities which are aimed at gaining sales success. A cloud business phone such as JustCall comes with a range of features that supports your sales management efforts. The post Sales Management: Definition, Strategy, Tools and Best Practices appeared first on Justcall Blog.

Best practices 52

Best practices Sales Management Coaching 52

SmartKarrot

AUGUST 10, 2022

Well, you have landed on the right blog! . In this blog, we will provide you with all the information you need to know about Jobvite. The blog covers – What is Jobvite? Features of Jobvite Jobvite and its Capabilities What does Jobvite Status Mean? It is a very useful platform with several tools and features.

SaaS 10

SaaS CRM Advertising B2B 10

aircall

FEBRUARY 1, 2021

Situational stories and role-playing provide excellent practice for selling products and providing customer service. Robust voice calling features allow call center representatives to: Practice transferring sales calls, Place conference calls. Work with features like insight cards and call tagging.

Best practices 62

Best practices Sales Call Center Coaching 62

aircall

JUNE 30, 2021

Ring is not just known for its incredible success story, though. It also sends emails to teach people how to maximize all the doorbell’s nifty features. You can also opt to use a call-queuing feature , which tells customers how long they’ll have to wait before speaking with the next available agent. Aircall’s Top Features.

Customer retention 62

Customer retention Customer advocacy Wait times Brand ambassadors 62

LiveChat

JULY 11, 2016

Here’s a quick story about a hashtag that went wrong. Since storytelling is the best word of mouth , McDonald’s wanted to encourage its customers to share some heart–warming stories about their experience. A hashtag that will engage people in our new feature…”. And then a hashtag becomes a bashtag. Use hashtags in contest.

Marketing 46

Marketing Personalization 46

Comm100

DECEMBER 12, 2017

Customer tells many people about the issues and problems he experienced with the company and even writes a blog post about his experience which he shares with the world! The above journey is actually a journey from my own experience… and yes, I did write a blog post about it! Building a Map.

Journey mapping 58

Journey mapping Customer Experience Accountability Sales 58

C Space

SEPTEMBER 21, 2020

But it’s become clear that the current climate is one of near-perpetual disruption, so we decided to keep on telling the stories of inspiring brand leadership and strategy amid the latest crises in an anxious world. In early March we began reporting daily on how brands were dealing with Covid-19.

Entertainment 40

Entertainment Transportation Banking Sales 40

OctopusTech

NOVEMBER 15, 2022

Shopify eCommerce store is one of the popular online business platforms that offer a wide range of functions and features that will let you kickstart your online journey easily. Some of the important pages for your store include: About Us, Privacy and Policy, Blogs, FAQ, and Contact Page. What Is Shopify Ecommerce Store?

Engineering 12

Engineering Accountability Sales Marketing 12

AWS Machine Learning

NOVEMBER 22, 2023

In addition to several exciting announcements during keynotes, most of the sessions in our track will feature generative AI in one form or another, so we can truly call our track “Generative AI and ML.” Use the “Generative AI” tag as you are browsing the session catalog to find them. And last but not least (and always fun!)

Engineering 108

Engineering Best practices APIs Government 108