ProProfs Blog

DECEMBER 12, 2019

Leverage Digital Platforms to the Fullest. Leverage Digital Platforms to the Fullest. The modern-customer is very active on digital and social media platforms like Facebook, Instagram, and Snapchat, to name a few. Create a Self-Service Portal and a Service Catalog. Collect Performance Feedback.

Wait times 143

Wait times Metrics Self service Feedback 143

Russel Lolacher

DECEMBER 20, 2021

A lot goes into providing social customer care during an emergency event considered a “once-in-500 year flood” As the team leading public engagement and digital communication for BC’s provincial transportation, it’s done with a process that prioritizes intentional effort, accessibility and empathy. Speaking of…).

Customer Care 98

Customer Care Transportation Government Construction 98

JivoChat

FEBRUARY 24, 2022

SEO is essential for digital marketing strategies where you can grow organically, instead of relying only on advertisement campaigns Choosing the best website builder for SEO is important because it will provide you with features that make the whole difference on webpages optimization for search engines. Customize meta tags.

Engineering 52

Engineering Best practices Analytics Advertising 52

Creative Virtual

OCTOBER 6, 2022

Good day – Guten tag – Buenos días – Bonne journée – Goededag – Buona giornata – There are more than 7,000 known languages spoken in the world today. Luckily for businesses, new technologies are making it easier for them to offer multilingual customer service on digital channels than it was in 2014.

Virtual Agent 64

Virtual Agent Customer Service Engineering Self service 64

JustCall

APRIL 3, 2024

To help you find the right fit, let us look at 10 of the top auto dialer platforms. This decreases manual data entry and enables direct calling from your CRM through click-to-call features (as offered by platforms such as JustCall). Talkdesk is a contact center platform with customizable auto dialing modes (preview, power, predictive).

Sales 52

Sales CRM Scripts APIs 52

Lumoa

JUNE 14, 2023

In this blog post, we’ll answer all these questions and more. For example, in 2008, they launched ‘ My Starbucks Ideas ‘ – an online platform where customers could submit their requests and suggestions. Or, more terrifyingly, when it’s plummeting into negative territory? Well, not so fast.

Customer centricity 83

Customer centricity Airlines Metrics Feedback 83

Infinity

MARCH 23, 2022

In the blog, we’ll explore how retailers, both high street and eCommerce, can track campaigns for improved profit and effective ROAS. Typically used to measure impact of digital advertising, it can also be used to measure granular activity such as specific ads, targeting, campaigns, channels and so on. What is ROAS?

Advertising 52

Advertising Sales Marketing CRM 52

Nicereply

JUNE 2, 2022

It should also indicate how to process customer complaints on social media platforms. Before you invest some time and resources into a social customer service system , there are some key pieces of information you should know: What social media platforms (i.e., Are they public Twitter tweets tagging and mentioning your brand?

Customer Service 97

Customer Service Chatbots Customer Support Accountability 97

Natalie Petouhof

NOVEMBER 2, 2016

Tweet Constellation Research is launching a new program, and I’m happy to share that Oracle has been listed on the Constellation ShortList ™ for Social / Digital Media Listening / Monitoring/ Engagement Platforms. The program offers buyers of technology a list of offerings to consider in their pursuit of digital transformation.

APIs 84

APIs Advertising Analytics CRM 84

CSM Magazine

MARCH 31, 2023

In this blog post, we’ll explore several funeral home lead-generation methods that can help attract more clients and grow your business. Building a Strong Online Presence In today’s digital age, having a strong online presence is crucial to the success of any business, and funeral homes are no exception.

Consulting 52

Consulting Consulting Education Engineering 52

COPC

JUNE 9, 2023

This blog article discusses the importance of employing multiple types of AI, implementing effective controls and guardrails, and adapting specific roles within the CX organization. More recent evolutions within AI make it feasible for AI to directly interact with customers through all digital platforms – not just chat, as seen so far.

Customer Experience 114

Customer Experience Analytics Technology Average Handle Time 114

ProProfs Blog

APRIL 23, 2019

According to a Smart Insights report, 63% of people expect brands to offer customer service via their social media channels, and 90% of social media users have communicated with brands via these platforms. When people tag brands on social media, it’s more likely they want to get companies’ attention and direct them to their story.

Customer Support 100

Customer Support Chatbots Feedback Customer Service 100

Eptica

MAY 16, 2018

The reports, Now Tech: AI-Fueled Digital-First Customer Service Solutions and The Second Coming Of Digital-First Customer Service Solutions explain how brands can use AI-powered digital platforms to strengthen relationships – and how companies can select the best vendor to help them on their AI journey.

Customer Experience 69

Customer Experience Chatbots Self service CRM 69

Russel Lolacher

DECEMBER 20, 2021

A lot goes into providing social customer care during an emergency event considered a “once-in-2000 year flood” As the team leading public engagement and digital communication for BC’s provincial transportation, it’s done with a process that prioritizes intentional effort, accessibility and empathy.

Customer Care 59

Customer Care Transportation Government Construction 59

Eptica

AUGUST 1, 2018

This blog post, part of our series on optimizing CX with Eptica, therefore focuses on how our customer experience platform makes it easier for agents to operate effectively and happily. Knowledge to empower agents Eptica’s platform is built around a centralized, AI-powered knowledge base. Share this page on: Tweet.

Average Handle Time 70

Average Handle Time Best practices APIs Consulting 70

Infinity

JANUARY 5, 2022

In this blog, we’ll be sharing information about why call tracking is a critical tool that will help marketers unlock accurate attribution tracking in 2022 and deliver more effective campaigns. It can be easy to forget that all of your digital marketing activity drives offline conversations as well as online.

Multichannel 52

Multichannel APIs Marketing Analytics 52

NICE inContact

OCTOBER 4, 2019

Speed of reaction is not the only important thing to consider when it comes to handling high volumes of digital inquiries. But, is speed of reaction really the only important thing to consider when it comes to handling high volumes of digital inquiries? A powerful customer service platform can definitely help.

Airlines 55

Airlines Benchmark Metrics CRM 55

JivoChat

JUNE 29, 2023

Some companies engage consultants to help them with their digital transformation to design and develop their brand experience; others just learn from influential entrepreneurs in the market. So you can ensure your business thrives in the ever-evolving digital landscape—read on to learn more!

Analytics 88

Analytics Chatbots Feedback Surveys 88

Comm100

JUNE 27, 2021

But live chat isn’t just an effective tool for increasing conversion near the end of the digital customer journey – it can help funnel customers through several key stages of the journey, from consideration to repeat purchase. . “ Consideration . Video chat can also be used to connect with VIPs and encourage repeat purchases.

Upselling 52

Upselling Sales CRM Best practices 52

Comm100

JANUARY 21, 2021

There are many digital customer service tools for small businesses to choose from, but there’s only one that stands out with real-time, accessible, and cost-effective support – and that’s live chat. Audio & video chat has played a major role in digital customer support in 2020. Boost customer loyalty. Audio & Video chat.

Surveys 98

Surveys Marketing Customer Support Sales 98

Creative Virtual

JANUARY 27, 2022

This customisation should include integrations with other systems (such as your CRM platform, ticketing systems, or live chat ) and conversational flows tailored for your users. Not only are you wasting your budget, but you are harming your digital experience and eroding confidence in your business. Budget for ongoing maintenance.

Chatbots 52

Chatbots Virtual Agent CRM Technology 52

Mindtouch

MAY 10, 2018

The process of sharing, collaborating, contributing, and consuming documentation online creates a trail of digital breadcrumbs that leads to the understanding of why, how, what, and where their products are being used. While it sounds good in principle, implementing KCS can be challenging, and many Knowledge Management platforms fall short.

Self service 48

Self service CRM Scripts Analytics 48

ViiBE Blog

JUNE 3, 2021

Just name the ticket and any tags and the call data is automatically integrated into the ticket. Digital field tickets make it easier to track jobs by organizing information in a centralized location. ViiBE’s ticketing solution can organize issues with tags, making it easier to track ongoing or reoccurring problems.

CRM 52

CRM First call resolution Call Center Metrics 52

aircall

JANUARY 4, 2021

The fact that buyers are combing the internet looking for information is telling about the importance of positioning your content on platforms where your prospects are most likely to view it. Digital marketers calculate the total addressable market, or the TAM. The most effective strategies take on a customer-centric approach.

B2B 71

B2B Sales Best practices voip 71

Aspect

JUNE 22, 2018

Many help desk software options will allow you to tag conversations to track most-answered questions or high-frequency topics. Provide a platform for them to not only leave feedback, but one in which you are actively soliciting that feedback, and then engaging with those customers frequently, asking for suggestions and recommendations.

Technology 48

Technology Self service contact center solutions Cloud contact 48

Eptica

OCTOBER 16, 2018

That’s why here at Eptica we provide comprehensive reporting functionality as part of our customer experience platform. Part of our series on optimizing CX with Eptica, this blog post explains how reporting can power customer experience improvement , as well as giving you the ability to enhance productivity.

Best practices 68

Best practices Average Handle Time Self service Contact Center 68

Eptica

NOVEMBER 28, 2018

Our software has always been built on principles of security and confidentiality, meaning that we were confident that our platform was ready for the GDPR. As my colleague Lenka discussed in last week’s blog , we’ve focused on sharing best practice, helping customers meet the May deadline. Share this page on: Tweet.

Best practices 66

Best practices APIs Personalization Analytics 66

OctopusTech

AUGUST 31, 2023

Here are the primary forms of SEO services that you can expect from an SEO company: Google My Business Signals Google My Business is a free local SEO platform by Google that helps customers find local businesses online. To optimize your website, you need to get an SEO agency to help you dig deep into them.

Engineering 62

Engineering Advertising Sales Marketing 62

Bill Quiseng

MARCH 7, 2016

We have all seen the word “viral” tagged to a personal story about bad customer service more often than a good one. At the same time, the millennials and Gen Z who interact primarily through digital communication are becoming your customers and will expect you to be available to them via social media.

Customer Service 123

Customer Service B2C Accountability Consulting 123

ProProfs Blog

NOVEMBER 9, 2021

Walk through this blog to gain deep insights into how to effectively measure customer satisfaction and master actionable ways to improve it. Make sure to create mobile-friendly surveys, and you can use a robust platform such as ProProfs Survey Maker to create and send survey links via email. What is Customer Satisfaction? Social Media.

Surveys 146

Surveys Feedback Metrics Customer retention 146

ViiBE Blog

MAY 13, 2021

Popular customer services management (CRM) platforms like Zendesk , Salesforce , and Microsoft Dynamics are becoming essential to providing an excellent customer experience. ViiBE integrates easily into the ticketing platform and creates a seamless customer support experience for any of these CRMs. Customer Service Management Tools.

Call Center 52

Call Center Technology virtual call center Interactive Voice Response 52

JustCall

NOVEMBER 12, 2020

In this blog, you will learn 8 ways to generate leads through SMS marketing. When it comes to lead generation, text message marketing tends to hold various advantages over other platforms. An SMS shortcode or a common shortcode refers to 5 or 6-digit number used in SMS marketing. Want to know how?

Marketing 95

Marketing Sales Banking Surveys 95

Eptica

MAY 2, 2018

We covered the details of the GDPR itself in a previous blog , but it is important to stress that much of it is not new – while it is more detailed than previous security and privacy legislation, it should not require well-run, secure organizations to fundamentally change how they operate. Share this page on: Tweet.

Customer Experience 49

Customer Experience Best practices Personalization Customer Service 49

Comm100

NOVEMBER 5, 2020

Use this blog post to learn how to create an internal knowledge base in just four easy steps. Like digital libraries, external knowledge bases empower customers to take matters into their own hands by making popular topics easily searchable and consumable. Use key words and tags that your agents can use to pull content up quickly.

Metrics 52

Metrics Customer Service Scripts Surveys 52

JivoChat

SEPTEMBER 10, 2019

A real-time response on live chat or social media platforms can make all the difference when converting visitors into customers. More consumers are connecting with companies through direct messaging (DM’s) than through public methods like tagging in a Tweet. More customers use social media direct messaging.

Customer Service 40

Customer Service Real estate Chatbots Technology 40

ProProfs Blog

DECEMBER 6, 2019

So, why would you tag your customer service department as customer support? The Harvard Business Review is of the opinion that customer service matters on all platforms. And this relation to technology evokes the impression of progress. Therefore, in hindsight, the term customer service is not outdated in any way.

Customer Support 146

Customer Support Customer Service Customer centricity Chatbots 146

Eptica

NOVEMBER 6, 2019

A suggestion box is cute, but a robust and intelligent customer experience platform is so much better! With today’s always-digital experiences, leveraging tools to proactively offer personalized experiences for customers seems like a no-brainer. CX leaders often are only leaning on one part of the tools they have.

Metrics 77

Metrics Best practices Feedback Contact Center 77