tag cx-network Blog Related Topics 
Eptica
DECEMBER 5, 2018
In a previous blog we looked at the skills the agent of the future will need – in this post Eptica’s CEO, Olivier Njamfa shares his thoughts about the customer of the future. This includes listening to the opinions of family and friends as well as influencers on their social networks and forums. GDPR and CX - six months on.
Eptica
AUGUST 23, 2017
Author: Vincent Giraud As I’ve discussed in previous blogs , consumers in Asia are leading the way when it comes to technology adoption, helping to drive rising expectations of the experience they receive from brands. However there are big differences between Asia and the West when it comes to the type of networks that people are using.
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aircall
AUGUST 22, 2022
The research shows that 84% of companies that improve their customer experience report an increase in revenue , and brands that focus on CX bring in 5.7 When on calls, they can take notes and add tags, and everything instantly syncs up with Salesforce. times more revenue than competitors. . Speak to a member of our team today.
ProProfs Blog
OCTOBER 25, 2021
In this blog, we will understand the growing importance of collecting customer feedback, discuss some must-have features, and explore over 40+ customer feedback software. Spot, tag, and track aspects in the feedback that is relevant for your business. Smart tagging of users and moderators to easily segment conversations.
Comm100
FEBRUARY 6, 2018
This blog post will cover several of the top, most sought-out customer engagement tools on the market. WordPress blogs. One of Sprout Social’s main disadvantages is that it integrates with less social networks than Hootsuite. As a downside, MailChimp does not support contact tagging or have advanced lead segmentation options.
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