Momentum Telecom

JANUARY 29, 2021

All the moving parts – from sales and support, to research and development – must work in sync if a product or service will score with customers. In a technology sense, defense usually makes us think of firewalls and network security – basically, anything dedicated to tackling outside threats before they emerge.

Technology 98

Technology Consulting Consulting Sales 98

AWS Machine Learning

APRIL 7, 2023

With the advent of high-speed 5G mobile networks, enterprises are more easily positioned than ever with the opportunity to harness the convergence of telecommunications networks and the cloud. SageMaker is a fully managed ML service that allows developers to easily deploy ML models into their AWS environments.

Telecommunications 79

Telecommunications Scripts Enterprise Engineering 79

AWS Machine Learning

OCTOBER 2, 2023

We show you how to use AWS IoT Greengrass to manage model inference at the edge and how to automate the process using AWS Step Functions and other AWS services. The sample use case used for this series is a visual quality inspection solution that can detect defects on metal tags, which you can deploy as part of a manufacturing process.

Engineering 87

Engineering APIs Management Enterprise 87

AWS Machine Learning

MARCH 6, 2024

column_names, ) encoded_dataset.set_format("torch") Finally, we upload the processed training and evaluation data to Amazon Simple Storage Service (Amazon S3): train_s3_uri = S3_PATH + "/data/train" test_s3_uri = S3_PATH + "/data/test" encoded_dataset["train"].save_to_disk(train_s3_uri) apply(lambda x: len(x)).between(100,

Scripts 90

Scripts Biotechnology Healthcare Accountability 90

ProProfs Blog

JANUARY 24, 2020

If I were to ask you what’s the most trusted source for knowing whether a product or service is worth taking? Would you say: Product/service reviews? That’s the power of customer advocacy. Get closer than ever to your customers. So, before we get into the dynamics of customer advocacy, let’s cover the basics first. .

Customer advocacy 155

Customer advocacy Marketing Feedback B2B 155

AWS Machine Learning

MAY 25, 2023

We use a combination of different AWS services, open-source foundation models ( FLAN-T5 XXL for text generation and GPT-j-6B for embeddings) and packages such as LangChain for interfacing with all the components and Streamlit for building the bot frontend. Ingesting document embeddings into Amazon OpenSearch Service.

APIs 76

APIs Enterprise Accountability Chatbots 76

AWS Machine Learning

APRIL 23, 2024

Any existing SageMaker Studio apps will need to be restarted for the Docker service update to take effect. ipynb notebook in blog/pytorch_cnn_cifar10. This allows users in the domain to use Local Mode and Docker features. By default, Local Mode and Docker are disabled in SageMaker Studio. Open the pytorch_local_mode_cifar10.ipynb

Scripts 87

Scripts APIs Engineering Feedback 87

Eptica

DECEMBER 5, 2018

Date: Wednesday, December 5, 2018 Author: Olivier Njamfa - CEO & Co-Founder The importance of trust to customer experience in 2019. Author: Olivier Njamfa - CEO & Co-Founder The balance of power between brands and consumers is shifting, with customers now wielding greater influence and control. Published on: December 05, 2018.

Customer Experience 77

Customer Experience Best practices Advertising Chatbots 77

GetFeedback

DECEMBER 16, 2019

Your customers want more, so you need to meet and exceed their expectations. But you already know what you need to do: collect customer feedback. Waiting until everything falls into place so that you start collecting customer feedback won’t happen. Improve customer experience . Customer preferences differ.

Feedback 78

Feedback Surveys Wait times Morale 78

Spearline

APRIL 30, 2019

Customer experience testing. Customer experience testing. Here at Spearline, we are always trying to replicate your customers call experience. Here at Spearline, we are always trying to replicate your customers' call experience. Increasingly, customers use mobile phones to make most or all of their calls.

Telecommunications 40

Telecommunications Enterprise Customer Experience Sales 40

aircall

NOVEMBER 2, 2017

Do customers abandon your phone support lines more frequently than you’d like? What if their network dropped the call in the first five seconds? It reflects your best guess at what customers will want and your best attempt at balancing your team’s limited bandwidth. You can only reduce customer queue time so much.

Abandon rate 85

Abandon rate Abandon Call Entertainment Wait times 85

Education Services Group

SEPTEMBER 4, 2018

Usage metrics are critical indicators of how well your products are helping customers achieve their desired outcomes, which in turn influences your customer retention strategy. If usage is low, odds are that your customer sees little if any value in your solution. Your Customer Retention Strategy Relies on CSMs!

Customer retention 49

Customer retention Management Analytics Metrics 49

aircall

NOVEMBER 2, 2017

Do customers abandon your phone support lines more frequently than you’d like? What if their network dropped the call in the first five seconds? It reflects your best guess at what customers will want and your best attempt at balancing your team’s limited bandwidth. You can only reduce customer queue time so much.

Abandon rate 81

Abandon rate Abandon Call Entertainment Wait times 81

Aspect

APRIL 20, 2018

For a company that is trying to decide whether to use chatbots to serve customers, those questions matter. In customer service, pretty much everything starts with a question: “What is my balance?”. Unfortunately, that’s more marketing than reality and it’s a result of a lack of common understanding of how neural networks work.

Chatbots 51

Chatbots Engineering Scripts Banking 51

Nicereply

APRIL 30, 2020

Be all ears to your customers and let them boost your sales because of your ace customer services. Happy customers not only come back to interact more with your brand, but they bring loads of other customers too. 86% of customers will spend more for a better experience and service.

Sales 69

Sales Customer Service Upselling CRM 69

CSM Magazine

DECEMBER 18, 2017

Progressive businesses are further engaging their customers via using social media. In this article, we have provided the main tips that help you utilize social media in order to provide exceptional service to your customers. Utilize the power of social media in Customer Service.

Customer Service 40

Customer Service Accountability Analytics Metrics 40

Verint

AUGUST 28, 2017

In my last blog, Social Communities—Hey, Get Your Own! , I explained how public social networks and corporate-owned social communities are used to expand reach and improve customer engagement. It’s common for companies to use their Twitter handles, several in some cases, to communicate with customers, partners and prospects.

Customer Service 35

Customer Service Feedback Accountability Technology 35

JivoChat

APRIL 8, 2021

Contrary to what many may believe, business is no longer about products or driving profit—it’s about customer engagement. 81% of marketers expect to compete almost entirely based on the customer experience. Customer engagement tools are the key to a profitable customer experience. What Are Customer Engagement Tools?

Sales 52

Sales Chatbots Brand ambassadors Surveys 52

LiveChat

JUNE 12, 2018

The first step to every SEO strategy is finding the words or concepts that your prospective customer is searching for in YouTube. You‘ll use them in your video’s headline, description and tags. You may also need to take a look at the tags they used. You can also add tags about other topics that your video covers.

Engineering 31

Engineering Entertainment Marketing Management 31

Natalie Petouhof

FEBRUARY 6, 2017

You can now search for images on Facebook with key words that describe the contents of a photo, rather than being limited by tags and captions. So what this means is that the caption-reading technology trained a deep neural network though public photos shared on Facebook. Lumos is now powering image content search for all users.

Technology 40

Technology Personalization Customer Experience 40

Spearline

AUGUST 24, 2022

In this blog we will learn how to watch for that swerve and build WebRTC media muscle by controlling the complaint and employing our best wrestling moves on the shifty. The tag-team. As we touched upon in the introduction, WebRTC media quality variables are a disparate tag-team composed of both the submissive and the slippery.

Transportation 97

Transportation Benchmark Engineering Contact Center 97

aircall

MAY 11, 2018

Aircall is the ideal Aircall customer. For this post, I spoke with representatives (tributes) from our customer success, technical support, and sales teams. Patrick — Customer Support. A customer support veteran, Patrick has supervised support teams in a variety of industries. Do you use the call tagging feature?

Technical Support 88

Technical Support Analytics APIs Engineering 88

AWS Machine Learning

AUGUST 26, 2022

Solutions are end-to-end ML applications that string together various AWS services to solve a particular business use case. Review training videos and blogs – JumpStart also provides numerous blog posts and videos that teach you how to use different functionalities within SageMaker. It tags every pixel with an instance label.

APIs 77

APIs Scripts Enterprise Big data 77

AWS Machine Learning

JULY 29, 2022

Many customers implement user management using federated identities with AWS Single Sign-On (AWS SSO) and an external identity provider (IdP), such as Active Directory (AD) or AWS Managed Microsoft AD directory. The second challenge is to restrict access to the Studio IDE to only users from inside a corporate network or a designated VPC.

Management 72

Management APIs Accountability Construction 72

Nicereply

MAY 22, 2023

Social media support is an essential part of customer satisfaction strategy for many companies. Having a presence on social media networks is essential for businesses in today’s world. The key to a successful social media strategy lies in providing customer support through all available channels.

Complaint resolution 52

Complaint resolution Customer Support Feedback Surveys 52

aircall

SEPTEMBER 12, 2022

What that means is that whenever you’re on a call, Aircall helps you keep track of who you’re talking to, customer information, order info, and more so you can provide a seamless customer experience all in one platform. . Here’s a breakdown of our most popular plans, including Essentials, Professional, and Custom pricing.

voip 62

voip APIs Interactive Voice Response Analytics 62

AWS Machine Learning

JUNE 27, 2023

SageMaker JumpStart allows you to deploy foundation models from a network isolated environment, and doesn’t share customer training and inference data with model providers. SageMaker Studio is a notebook environment where SageMaker enterprise data scientist customers evaluate and build models for their next generative AI applications.

Enterprise 65

Enterprise APIs Scripts Chatbots 65

AWS Machine Learning

MAY 23, 2023

Amazon Kendra is a highly accurate and simple-to-use intelligent search service powered by machine learning (ML). There are two Confluence offerings : Cloud – This is offered as a software as a service (SaaS) product. This allows you to keep data within your network and manage it yourself. Enter an optional description.

APIs 80

APIs Accountability Enterprise Personalization 80

Nicereply

MAY 28, 2020

bot, virtual assistant) works in customer support is to look at how humans are responding to and supporting customers. It starts with the customer query. You sit down and grab the next customer query in your Inbox. Human intelligence in customer service. The way to understand how AI automation (i.e.

Customer Support 92

Customer Support APIs Big data Personalization 92

Eptica

AUGUST 23, 2017

Date: Wednesday, August 23, 2017 Instant messaging and customer experience in Asia. Author: Vincent Giraud As I’ve discussed in previous blogs , consumers in Asia are leading the way when it comes to technology adoption, helping to drive rising expectations of the experience they receive from brands.

Customer Experience 100

Customer Experience Chatbots Transportation Airlines 100

aircall

JULY 13, 2018

If a phone system is awkwardly tight around your calves, you can’t just return it with the tag still on. This is why your service level agreement is important. A document like this keeps your phone provider accountable when responding to support requests, fixing bugs, and keeping your service running 24/7.

Service level 90

Service level Technical Support Telecommunications voip 90

aircall

JULY 13, 2018

If a phone system is awkwardly tight around your calves, you can’t just return it with the tag still on. This is why your service level agreement is important. A document like this keeps your phone provider accountable when responding to support requests, fixing bugs, and keeping your service running 24/7.

Service level 90

Service level Technical Support Telecommunications voip 90

JivoChat

MAY 10, 2022

It contains multiple features for customizing the page layouts, managing and producing content, and having your online store. . With Wix editor, you can select a pre-built template, and customize it using the drag and drop editor. The platform is PCI compliant to protect your customers’ data. Wix Editor. Wix Payments.

Real estate 75

Real estate Engineering Analytics Advertising 75

AWS Machine Learning

JANUARY 13, 2023

This blog post is co-written with Chaoyang He and Salman Avestimehr from FedML. Because they’re in a highly regulated domain, HCLS partners and customers seek privacy-preserving mechanisms to manage and analyze large-scale, distributed, and sensitive data. Provide topology data about your network in the config file grpc_ipconfig.csv.

Analytics 69

Analytics Healthcare Scripts Accountability 69

aircall

AUGUST 22, 2022

Whether you’re working in sales or support, delivering a memorable and meaningful customer experience is everything. After all, o rganizations that prioritize a great customer experience outperform those that don’t. With those insights under their belt, Plecto saw an increase in productivity and improved its customer experience. .

Call Center 62

Call Center Analytics Interactive Voice Response CRM 62

C Space

SEPTEMBER 21, 2020

On’s goal is to achieve total circularity by creating new sneakers from the pairs customers send back. sneaker subscription, which lets customers swap out their current shoes for new ones as often as they’d like, ensures On will receive enough sneaker returns to make circularity feasible. And maybe have a glass of wine,” Beckham said.

Entertainment 40

Entertainment Transportation Banking Sales 40

JustCall

APRIL 5, 2023

With countless options available in the market today – all rich with utilitarian features and value-added services – it can be tough to make a selection. This blog dives deep to pull out insights that help you choose. Intelligent IVR is also available for Contact Centers as an add-on service. Let’s start with JustCall.

Interactive Voice Response 52

Interactive Voice Response Contact Center APIs Analytics 52