Eptica

JUNE 11, 2021

Date: Friday, June 11, 2021 Author: Pauline Ashenden - Demand Generation Manager Delivering excellent customer service at the moments that matter. Author: Pauline Ashenden - Demand Generation Manager Successfully engaging with customers means delivering the right experience, personalised to their needs. Published on: June 11, 2021.

Customer Service 72

Customer Service Best practices Management Customer Experience 72

aircall

NOVEMBER 7, 2022

To further our commitment to building a best-in-class App Marketplace, we’re excited to share that we’ve partnered with ActiveCampaign , a customer experience automation platform. . “At At Aircall, we believe in building strong partnerships with best-in-class products to provide the best possible experience for our customers.

Call Logging 89

Call Logging CRM Sales Marketing 89

Nicereply

JULY 11, 2022

Commonly we talk about Support teams having the most contact with customers and we need to find ways to utilize this insight to create a better customer experience. Ashley Sachs , Director of Customer Success at Sealed believes the key to that is cross-functional relationships and empathy. Do those exist?

SaaS 98

SaaS Marketing Technology Surveys 98

Totango

MAY 31, 2022

Many organizations rely on quarterly business reviews (QBRs) as their dedicated opportunity to check in with customers and ensure their needs are being met. At Totango, we understand that this ability to quickly and effectively gather and communicate information is at the heart of customer success – both internally and externally.

Accountability 83

Accountability Enterprise Metrics Management 83

AWS Machine Learning

NOVEMBER 17, 2022

Organizations are using machine learning (ML) and AI services to enhance customer experience, reduce operational cost, and unlock new possibilities to improve business outcomes. We focus on a propensity model use case that includes a customer marketing dataset and involves two user personas: a data engineer and data scientist.

Engineering 63

Engineering Big data Accountability Analytics 63

aircall

APRIL 3, 2019

” Although the customer has left, Sales and Support professionals still have work to do before starting a new conversation. This process of wrapping up the previous call before attending to a new one is called “after-call work” and is vital to creating and maintaining healthy customer experiences and interactions. Commenting.

Call flow 90

Call flow Sales Morale Personalization 90

ChurnZero

APRIL 15, 2022

Like a magician flexing their psychic power, pinpointing the most ideal time to present your customer with an expansion opportunity can’t be left to intuition. But knowing when customers are primed for expansion isn’t always obvious. Customers pay for licenses upfront before they can use the product.

Accountability 98

Accountability SaaS Upselling Metrics 98

JivoChat

AUGUST 10, 2023

Building a successful and aligned affiliate relationship is key — and you do that by making sure you share some key things in common. These include email marketing, blogging, social media marketing, and guest posting. Product comparison blog posts are online guides that compare two or more products.

Sales 75

Sales Marketing SaaS Construction 75

ProProfs Blog

DECEMBER 4, 2020

For many years, marketing and customer service have been running in parallel lines, helping businesses acquire and retain customers. But lately, both customer service and marketing are working in unison, helping brands capture attention, generate more business and guide customers simultaneously. Netflix and chill?

Marketing 147

Marketing Customer Service Upselling Customer Support 147

AWS Machine Learning

NOVEMBER 21, 2022

Organizations across industries such as retail, banking, finance, healthcare, manufacturing, and lending often have to deal with vast amounts of unstructured text documents coming from various sources, such as news, blogs, product reviews, customer support channels, and social media. Fine-tune the pre-trained model on a custom dataset.

Scripts 71

Scripts Metrics APIs Healthcare 71

Wowdesk Blog

AUGUST 6, 2020

Your customers are the focal point of your business – it is important to keep them satisfied with your products/services. However, according to a customer service study, 62% of companies do not pay heed to customer emails which eventually turns opposite for them. . Why will a customer stick around then?

Customer Support 92

Customer Support Customer Service Sales Management 92

JustCall

MARCH 31, 2021

JustCall and the team have been working hard to bring customer happiness satisfaction with new changes and improvements. And we are happy to share here, all that we achieved because of the love and support from our customers! They can easily tag agents to a certain point of the transcript to let them know where they went wrong.

call center software 52

call center software APIs Call Center Coaching 52

CustomerSuccessBox

AUGUST 1, 2019

Customer Success Managers (CSM) and Leaders in a B2B SaaS company who are handling medium to high-touch customers. Being a CSM, you might have faced the situation when you receive a call from your customer t o inform you that they will not be renewing their contract. How to define Customer Health? Who is this post for?

SaaS 74

SaaS B2B Accountability Metrics 74

ChurnZero

NOVEMBER 17, 2020

This is a guest blog post by Kristen Hayer, Founder & CEO of The Success League. . Oh, Sales and Customer Success, you are my two favorite disciplines! Where else can you experience the thrill of fishing and the warmth of a long-term relationship? There is nothing like closing a big deal with a new customer!

Sales 98

Sales CRM Consulting Consulting 98

Beyond Philosophy

OCTOBER 8, 2014

It was like PayPal was a little brother tagging along the bigger one. Coming out from under eBay’s shadow will let them blossom, into what I hope will become a Customer-centric organization. They have Customer-centric leadership. Furthermore, he was a part of Virgin Mobile’s team, which is again very Customer-centric.

Customer centricity 276

Customer centricity Customer retention Customer emotions Airlines 276

CSM Magazine

APRIL 26, 2022

Qualtrics, the leader and creator of the experience management (XM) category, today announced Qualtrics Social Connect, a new digital customer service and social listening solution. 94% of consumers expect brands to answer questions and respond to negative posts on social media and they want a response quickly.

Contact Center 52

Contact Center Customer Service Call Center Customer Care 52

aircall

MAY 11, 2018

Aircall is the ideal Aircall customer. For this post, I spoke with representatives (tributes) from our customer success, technical support, and sales teams. Patrick — Customer Support. A customer support veteran, Patrick has supervised support teams in a variety of industries. Do you use the call tagging feature?

Technical Support 88

Technical Support Analytics APIs Engineering 88

aircall

JANUARY 24, 2022

Without customers who make purchases, refer friends, and keep coming back for more, it’s very hard to grow a business. Making your customers feel important is a vital component of this cycle. But warning: This doesn’t mean you can take customers for granted just because you have something they crave. But, it only begins there.

Call Center 126

Call Center Best practices call center software CRM 126

CSM Magazine

MARCH 31, 2023

In this blog post, we’ll explore several funeral home lead-generation methods that can help attract more clients and grow your business. These platforms let you connect with potential customers and share useful and interesting content. This includes using relevant keywords in your website’s content, meta tags, and URLs.

Consulting 52

Consulting Consulting Education Engineering 52

aircall

MAY 7, 2018

Building relationships is essential to any successful sales operation. And as with any relationship, listening and remembering past conversations builds trust and respect. Tag and transfer for timeliness. And in less urgent scenarios, always remember to tag calls with appropriate labels. Perfect recollection.

Sales 90

Sales CRM Morale Analytics 90

aircall

MAY 7, 2018

Building relationships is essential to any successful sales operation. And as with any relationship, listening and remembering past conversations builds trust and respect. Tag and transfer for timeliness. And in less urgent scenarios, always remember to tag calls with appropriate labels. Perfect recollection.

Sales 89

Sales CRM Morale Analytics 89

JivoChat

APRIL 27, 2022

You will count on an easy-to-use design editor where you can choose the pre-built template that suits your needs, then customize it by dragging and dropping the elements you wish to include, resizing, and positioning them. . Customize the design by adding your company’s logo and the brand color palette. . Business & Service.

Real estate 75

Real estate Consulting Consulting Education 75

Eptica

AUGUST 23, 2017

Date: Wednesday, August 23, 2017 Instant messaging and customer experience in Asia. Author: Vincent Giraud As I’ve discussed in previous blogs , consumers in Asia are leading the way when it comes to technology adoption, helping to drive rising expectations of the experience they receive from brands.

Customer Experience 100

Customer Experience Chatbots Transportation Airlines 100

Nicereply

NOVEMBER 24, 2022

To survive, you need to constantly attract new customers, increase revenue, improve retention, and the list goes on. By avoiding a direct fight for customers, you can improve your odds of survival in the early stages of business growth. A sales funnel segments your potential customers into the top , middle , and bottom groups.

outsourcing 59

outsourcing Entertainment Customer retention Sales 59

JustCall

DECEMBER 23, 2022

In this blog, we will deep-dive to understand the auto dialer functionality. An auto dialer uses lists of phone numbers to automatically dial, leave messages, or request information from prospects or customers. This type of auto dialer allows agents to preview the information about a potential customer before the call is connected.

Scripts 52

Scripts CRM Sales Analytics 52

Eptica

FEBRUARY 5, 2020

Date: Wednesday, February 5, 2020 Author: Pauline Ashenden - Marketing Manager The impact of worsening UK customer satisfaction. Author: Pauline Ashenden - Marketing Manager Customer satisfaction in the UK is getting worse – impacting loyalty and profitability at some of the country’s biggest brands. which dropped to 61.5

Customer centricity 72

Customer centricity Marketing Metrics Surveys 72

JustCall

FEBRUARY 25, 2020

Chatbots and not trained humans are interacting with customers now. Financial services must be technologically updated if your aim is NOT to lose hold of customers. When designing a productive tech stack for financial services, this blog post will walk you through the 3 must-haves : The software categories to keep in mind.

Finance 59

Finance CRM Accountability Sales 59

aircall

DECEMBER 15, 2017

For those in-the-know, we’re talkin’ about detailed analytics — sophisticated reporting tools that weren’t even conceivable to sales directors, customer service managers, or call center supervisors five years ago. For example, maybe you notice customers are less likely to call during standard business hours. That’s right — the power.

Analytics 90

Analytics Morale Metrics Call Center 90

aircall

JANUARY 13, 2023

This article compares some of the top Novocall alternatives for anyone looking for new business phone solutions that will scale sales numbers and customer support value scores—all while keeping costs down. Maintain customer relationships with the right integrations . This can be done with the help of integrations.

Sales 62

Sales CRM Morale Interactive Voice Response 62

Beyond Philosophy

OCTOBER 8, 2014

It was like PayPal was a little brother tagging along the bigger one. Coming out from under eBay’s shadow will let them blossom, into what I hope will become a Customer-centric organization. They have Customer-centric leadership. Furthermore, he was a part of Virgin Mobile’s team, which is again very Customer-centric.

Customer centricity 150

Customer centricity Customer retention Customer emotions Airlines 150

Beyond Philosophy

OCTOBER 8, 2014

It was like PayPal was a little brother tagging along the bigger one. Coming out from under eBay’s shadow will let them blossom, into what I hope will become a Customer-centric organization. They have Customer-centric leadership. Furthermore, he was a part of Virgin Mobile’s team, which is again very Customer-centric.

Customer centricity 150

Customer centricity Customer retention Customer emotions Airlines 150

JustCall

FEBRUARY 5, 2020

In this blog post, we will talk about the various tools that you must have in your education tech stack, and with features that you must look out for if you want to bring more growth in your business. A correct tech stack improves customer experience and strengthens your relationship with your customers.

Education 84

Education CRM Sales Accountability 84

JivoChat

JUNE 13, 2023

You can use that to tell the story of how your brand was created and allow customers to know more about the company they are going to buy from. This is an opportunity to humanize your brand, highlight the values behind your business and engage with customers. You can also make videos of photoshoots made for marketing campaigns.

Accountability 75

Accountability Marketing Sales Personalization 75

JustCall

APRIL 4, 2023

Customer Relationship Management (CRM) software is the bedrock of organizations today. It drives sales, promotes growth, and ensures agents deliver an amazing customer experience. CRM integration aims to centralize customer data and provide a unified view of the customer across all touchpoints.

CRM 52

CRM voip APIs Sales 52

aircall

OCTOBER 25, 2022

For example, according to sales blog, The Pipeline: 80% of sales calls go to voicemail. Smart Call Tagging: for smart call–type analysis using custom tags and color-coded call-classification, saving time sales reps spend reorienting themselves between different prospect interactions. #5: Smart Call Tagging.

Sales 62

Sales CRM voip Accountability 62

Nicereply

OCTOBER 13, 2020

Traditionally, customer satisfaction (CSAT) surveys provide insights about how your customer support team is performing. That said, they can also be useful indicators for other teams’ successful behaviors and a valuable tool in promoting cross-functional collaboration to level-up your customer experience. Open up communication.

Customer Support 71

Customer Support Surveys Marketing Self service 71

aircall

SEPTEMBER 6, 2021

How many calls does your customer service team receive in a day? Offering customer service via your voice communication strategy can already eat up a lot of your team’s time. On top of that, customer expectations of customer service have increased. Results of Negative Customer Service Experiences. A thousand?

Interactive Voice Response 93

Interactive Voice Response Wait times outsourcing Call Center 93