ProProfs Blog

SEPTEMBER 27, 2019

Social media listening is important to brands as much as blogs and forums are to traditional news outlets when measuring the success or popularity of a campaign. It can also help handle PR crisis. Social listening is like a real-time feed of events during a PR crisis and can help manage such situations easily.

Advertising 79

Advertising Surveys Feedback B2B 79

aircall

NOVEMBER 2, 2017

Because unlike some metrics, call abandonment rate is one number managers can influence immediately. Shifting the criteria to solely account for scenarios an agent can control will not only make your numbers look better, it will give you a more relevant metric to base management decisions around. Change The Definition.

Abandon rate 85

Abandon rate Abandon Call Entertainment Wait times 85

JustCall

FEBRUARY 25, 2020

But even after a decade of the Financial Crisis, challenges remain the same. When designing a productive tech stack for financial services, this blog post will walk you through the 3 must-haves : The software categories to keep in mind. It helps you easily manage your foreign clients. Email Management. Communication.

Finance 59

Finance CRM Accountability Sales 59

Eptica

JUNE 24, 2020

Eptica offers expertise in building an extensive knowledge base based on knowledge management and best practice. Knowledge is ever-changing , particularly now, meaning you should use the Summer to update the information you have so that it is ready for any busy period. For example, Montblanc , the ?luxury

Customer Service 79

Customer Service Self service Best practices Consulting 79

aircall

NOVEMBER 2, 2017

Because unlike some metrics, call abandonment rate is one number managers can influence immediately. Shifting the criteria to solely account for scenarios an agent can control will not only make your numbers look better, it will give you a more relevant metric to base management decisions around. Change The Definition.

Abandon rate 81

Abandon rate Abandon Call Entertainment Wait times 81

aircall

MARCH 23, 2018

CRM: Crisis Repelling Machine. CRM actually refers to Customer Relationship Management software, and it turns out, a whopping 70% of The Best customer support teams use one. Your CRM was integrated with your communication channels, and your well-trained agents used call tags to properly document inquiries.

Surveys 86

Surveys CRM Education Metrics 86

Eptica

NOVEMBER 6, 2019

Buy-in from leaders is such a critical factor that the first component to any customer experience strategy is “top-management buy-in,” according to research by McKinsey released in 2019. Leveraging only part of a Customer Experience Management tool We’ve come a long way from the first customer feedback tools.

Metrics 77

Metrics Best practices Feedback Contact Center 77

Lumoa

JUNE 14, 2023

In this blog post, we’ll answer all these questions and more. To illustrate, let’s take the example of United Airlines’ reputation crisis. It’s in times like these that task management tools can come to the rescue. Or, more terrifyingly, when it’s plummeting into negative territory?

Customer centricity 83

Customer centricity Airlines Metrics Feedback 83

JustCall

MAY 28, 2020

Read below to know how a virtual call center keeps your business operations going during the COVID crisis. Moreover, customers panic if they are not attended quickly during a crisis. Which services will manage customer frustration now? And you as Managers never lose track of your off-site agent’s productivity.

virtual call center 52

virtual call center Call Center Interactive Voice Response CRM 52

Comm100

OCTOBER 17, 2017

This blog post will show you exactly why social media customer service is so important, and how social media support can help take your business into the future of customer care. Be Ready for Crisis Management. For more reading, check out our blog post, Top 3 Ways to Handle Bad Reviews on Social Media.

Customer Service 49

Customer Service Customer Care Feedback Surveys 49

SmartKarrot

NOVEMBER 2, 2020

He is a professional marketer helping companies improve their efforts in marketing through blogging, books, videos, and public speaking. Ask your existing customers about their present requirements in this crisis and offer them special deals from your business. Hung Nguyen, Content Marketing Manager , Smallpdf.

Customer retention 21

Customer retention Consulting Consulting Marketing 21

Comm100

FEBRUARY 6, 2018

This blog post will cover several of the top, most sought-out customer engagement tools on the market. Need : An industry-leading CRM — features include lead scoring, SMS marketing, event management, sales reports, social CRM, mobile app, web content personalization, and more. The question is a loaded one. Deployment : Cloud-based.

CRM 41

CRM Enterprise SaaS Marketing 41