ProProfs Blog

APRIL 30, 2020

Panicked customers can approach you via calls, messages, live chat, Emails, and even social media tags. Share information that shows your status quo, and take leadership while conveying the measures you have taken to keep operations going during this crisis. . Upgrade Your Customer Support System and Methodologies.

Surveys 128

Surveys Customer Support Marketing Customer centricity 128

Eptica

JUNE 16, 2020

While the cloud has benefits that go well beyond delivering support in the current crisis, the need for ongoing flexibility and agility have put it top of the priority list for many contact centre managers.

Best practices 63

Best practices Technology Management Marketing 63

aircall

OCTOBER 24, 2017

The diligent tagging and note taking habits you’ve (hopefully) ingrained in your team can really pay off here. Does everyone on the team know your crisis communications plan? The post How to Reduce Customer Queue Time (Without More Hiring) appeared first on Customer Experience & Cloud Call Center | Aircall Blog.

Abandon Call 80

Abandon Call Wait times industry standards Interactive Voice Response 80

AskNicely

NOVEMBER 30, 2017

So picture this: awkward Abby, straight A’s my entire life, and then suddenly I was caught in the middle of a crisis. In my last blog post , I referred to this as establishing your baseline. Get specific with your Detractor Tags, customize your follow-up questions in a way that addresses scores specifically. Big, big nerd).

Surveys 60

Surveys Feedback Personalization 60

aircall

NOVEMBER 2, 2017

What’s even more frustrating, however, is the fact that many of those teams later discover that they left available agents sitting on the sidelines during the crisis. The comments, tags, and recordings associated with support calls can tell powerful stories that trigger necessary improvements from Product, Marketing, Sales, and Success teams.

Abandon rate 85

Abandon rate Abandon Call Entertainment Wait times 85

aircall

MARCH 23, 2018

CRM: Crisis Repelling Machine. Your CRM was integrated with your communication channels, and your well-trained agents used call tags to properly document inquiries. appeared first on Customer Experience & Cloud Call Center | Aircall Blog. That’s a 26%-point jump over Everyone Else.

Surveys 86

Surveys CRM Education Metrics 86

aircall

NOVEMBER 2, 2017

What’s even more frustrating, however, is the fact that many of those teams later discover that they left available agents sitting on the sidelines during the crisis. The comments, tags, and recordings associated with support calls can tell powerful stories that trigger necessary improvements from Product, Marketing, Sales, and Success teams.

Abandon rate 81

Abandon rate Abandon Call Entertainment Wait times 81

Eptica

NOVEMBER 6, 2019

Travel – dealing with a crisis. Tags: CX, Customer experience, leadership, Eptica, guest blog, feedback, VoC, Voice of the customer, McKinsey, Jeannie Walters, Customer Service, NPS, Net Promoter Score Categories: Best Practice, Trends & Markets. 5 ways CEOs can build truly customer-centric organizations.

Metrics 77

Metrics Best practices Feedback Contact Center 77

Vonage

MARCH 8, 2016

Singapore Airlines has a tag line that sets an extraordinary standard: “Service even other airlines talk about.” Annual service awards praise those who go beyond the call of duty to make this tag line real. Your engaging service vision must be easy to remember and act upon, even in a crisis. Mantra means “a tool for thinking”.

Education 63

Education Customer Service Airlines Transportation 63

Lumoa

JUNE 14, 2023

In this blog post, we’ll answer all these questions and more. To illustrate, let’s take the example of United Airlines’ reputation crisis. Or, more terrifyingly, when it’s plummeting into negative territory? Does it spell doom for your business? Well, not so fast.

Customer centricity 83

Customer centricity Airlines Metrics Feedback 83

ProProfs Blog

SEPTEMBER 27, 2019

Social media listening is important to brands as much as blogs and forums are to traditional news outlets when measuring the success or popularity of a campaign. It can also help handle PR crisis. Social listening is like a real-time feed of events during a PR crisis and can help manage such situations easily. Everyone is equal.

Advertising 79

Advertising Surveys Feedback B2B 79

SmartKarrot

NOVEMBER 2, 2020

He is a professional marketer helping companies improve their efforts in marketing through blogging, books, videos, and public speaking. Ask your existing customers about their present requirements in this crisis and offer them special deals from your business. Jack Choros , Blog Editor, Iron Monk.

Customer retention 21

Customer retention Consulting Consulting Marketing 21

Eptica

JUNE 24, 2020

Drilling into these four questions should provide you with a detailed audit of the customer view of your customer service effectiveness – in my next blog I’ll cover how you can evaluate the agent perspective in order to implement the right improvements in time for your peak months.

Customer Service 79

Customer Service Self service Best practices Consulting 79

JustCall

FEBRUARY 25, 2020

But even after a decade of the Financial Crisis, challenges remain the same. When designing a productive tech stack for financial services, this blog post will walk you through the 3 must-haves : The software categories to keep in mind. The moment a customer or a prospect drops in a query, an automated mail gets generated with a tag.

Finance 59

Finance CRM Accountability Sales 59

JustCall

MAY 28, 2020

Read below to know how a virtual call center keeps your business operations going during the COVID crisis. Moreover, customers panic if they are not attended quickly during a crisis. And now because of the COVID crisis, call volumes are sure to have skyrocketed. Disposition code or call outcome code.

virtual call center 52

virtual call center Call Center Interactive Voice Response CRM 52

C Space

SEPTEMBER 21, 2020

Patagonia is placing tags in its latest line of women’s and men’s shorts, reading “Vote the a s out” in block lettering. It has been a catchphrase of Patagonia founder Yvon Chouinard for years, according to the company, and speaks of politicians from any party who deny or disregard the climate crisis.

Entertainment 40

Entertainment Transportation Banking Sales 40

Comm100

OCTOBER 17, 2017

This blog post will show you exactly why social media customer service is so important, and how social media support can help take your business into the future of customer care. Be Ready for Crisis Management. For more reading, check out our blog post, Top 3 Ways to Handle Bad Reviews on Social Media.

Customer Service 49

Customer Service Customer Care Feedback Surveys 49

Comm100

FEBRUARY 6, 2018

This blog post will cover several of the top, most sought-out customer engagement tools on the market. WordPress blogs. As a downside, MailChimp does not support contact tagging or have advanced lead segmentation options. Out of all the customer engagement software tools that are out there, which one is right for your company?

CRM 41

CRM Enterprise SaaS Marketing 41