Outsource Consultants

OCTOBER 13, 2020

If you read the blog title and thought, “Great! In short, The Philippines, the long-standing leader in offshore outsourcing, is facing some real hurdles to regaining full-service continuity and scale. Offshore call centers have been the gold standard for some time, and The Philippines chief among them.

outsourcing 128

outsourcing Call Center Contact Center Marketing 128

Call Experts

DECEMBER 18, 2019

Engagements must be tagged to understand how to optimize routing and save customers' time. Call Experts is a complete contact center offering customer support through live agent experiences with omnichannel management and AI-powered automated solutions. More Blogs Menu. More Blogs Menu. Data matters.

Interactive Voice Response 81

Interactive Voice Response Journey mapping Contact Center Call Center 81

Customer Service Life

MAY 21, 2018

This article was originally published on the ICMI Blog on March 29, 2018. But how many would list quality assurance, a standard contact center metric, as a customer experience metric? In the modern contact center, these ARE customer experience metrics. Click here to read the original. Average Handle Time (AHT).

Metrics 68

Metrics Contact Center Customer Experience Average Handle Time 68

aircall

MARCH 16, 2018

Our 2018 customer support strategy survey was sent to 475 industry leaders. Aside from two or three responders who, above all else, lamented the current state of politics, most customer support leaders described similar ambitions regarding positive changes in 2018. Some questions were straightforward. What is your annual budget?

Customer Support 88

Customer Support Brand ambassadors Morale Surveys 88

aircall

MARCH 17, 2021

With the evolution of technology and changes in the marketplace, sales leaders have shifted their thinking about the best ways to leverage sales planning for success. Thought leadership and the notion of client advocacy when making inbound calls and outbound calls are now generally accepted as the best sales call planning practices.

Best practices 62

Best practices Sales Contact center software Contact Center 62

aircall

JANUARY 19, 2021

Call tagging: Tag calls to identify the status of an account or bookmark it for any designated purpose. Call center analytics: Provides a central dashboard to keep track of all call center metrics, such as wait times, missed calls, and call volume.

voip 62

voip Interactive Voice Response Sales Government 62

JustCall

APRIL 12, 2023

If you’ve been using Gong and are looking for a Gong alternative, this blog is for you. Top 8 Alternatives to Gong Software – Choose the Best Call Center Software for Your Business JustCall MeetRecord Chorus.ai This comprehensive guide has compiled the top 8 sales Gong alternatives you can consider. Salesken SalesLoft Avoma Wingman 1.

Sales 52

Sales Coaching CRM Contact center software 52