Eptica

OCTOBER 29, 2021

Author: Pauline Ashenden - Demand Generation Manager The rise of messaging apps has made them a key communication channel for chatting to family, friends, and colleagues. Read the full article here on the blog of our parent company Enghouse Interactive. Tags: messaging, SMS Categories: Best Practice. Share this page on: Tweet.

Customer Service 127

Customer Service Best practices Management 127

Beyond Philosophy

SEPTEMBER 21, 2023

External reference points come from the environment, meaning the information is given to you, as in the quote you get from them or the price tag for related items you see before you get the quote. From the outside, Everyday Low pricing communicates low prices better. The first is Everyday Low pricing, and the other is High/Low pricing.

Construction 222

Construction Marketing Personalization Management 222

Beyond Philosophy

FEBRUARY 22, 2018

Apple said the slowdown was intended to preserve battery life and prevent unexpected shutdowns, but critics suspected that Apple was throttling phone performance in its older models to get people to upgrade to the new iPhone x (which carries a $1000 price tag). Poor Communication Leads to Unhappy Customers.

Consulting 328

Consulting Consulting Customer Experience 328

Zappix

APRIL 22, 2024

Embracing Digital Communication Gone are the days of waiting on hold for minutes on end or playing phone tag with healthcare providers. Today, patients prefer seamless and convenient communication channels, and digital tools are meeting this demand head-on.

Healthcare 52

Healthcare Customer Service Self service Personalization 52

Eptica

MARCH 5, 2021

Drawing on a recent webinar with Microsoft, our parent company Enghouse Interactive and Hitachi ABB Power Grids, our latest blog outlines how to understand and build the right hybrid contact centre model for the future. Read the full article here. Share this page on: Tweet. How can contact centres transform successfully?

Analytics 104

Analytics Marketing Customer Service Management 104

Eptica

MAY 7, 2021

Click here to read the full blog. Click here to read the full blog. Tags: Unified Communications, Microsoft Teams, migrating to Teams Categories: Best Practice. Share this page on: Tweet. You might also be interested in these posts: The benefits of building emotional intelligence in your team.

Best practices 95

Best practices Management 95

Eptica

DECEMBER 11, 2020

Author: Pauline Ashenden - Demand Generation Manager Thanks to the pandemic and the spread of technology, video has become a much larger part of how we all communicate. Read the full blog post here on our parent company Enghouse Interactive’s blog.

Best practices 66

Best practices Marketing Technology Customer Service 66

Eptica

FEBRUARY 5, 2021

Our blog explains how you can successfully underpin this change with technology – read it here on our parent company Enghouse Interactive’s site. Reviewing 2020 – our top blog posts from last year. Tags: Quality Management Systems, Unified Communications, Cloud Contact Centre Categories: Trends & Markets.

Cloud contact 72

Cloud contact Quality management Marketing Technology 72

Totango

MAY 31, 2022

Business reviews should be able to occur at any time, which means that organizations need to be able to easily gather data and communicate business information to customers in a meaningful way. Dynamically populate the presentation information from attribute data tags. to customize your presentation. Change fonts (colors, sizes, etc.)

Accountability 83

Accountability Enterprise Metrics Management 83

AWS Machine Learning

FEBRUARY 13, 2024

Model training was accelerated by 50% through the use of the SMDDP library, which includes optimized communication algorithms designed specifically for AWS infrastructure. Finally, model weights and gradients from the different model replicas are synced at the end of the iteration through a collective communication operation called AllReduce.

Engineering 100

Engineering Gamification Scripts Big data 100

Totango

APRIL 25, 2022

To help you navigate the process, we’ve developed a four-part blog series about the mistakes you should avoid when choosing a CS platform. Unfortunately, many platforms on the market either don’t have these critical functionalities, or if they do have them, they’re highly complex and often come with a higher price tag. .

Best practices 86

Best practices Enterprise Accountability Marketing 86

Eptica

MARCH 20, 2020

To find out, read the latest post on our parent company Enghouse Interactive's blog where you can learn how video communications can bring together remote staff, maintain a connected corporate culture and best support them now - and in the future. Read the full post here.

Best practices 72

Best practices Self service Marketing Technology 72

Beyond Philosophy

OCTOBER 26, 2023

It’s a way of creating and communicating value to your customers. They were one of the first brands that took out the tag. These are examples of things that need to come first. Otherwise, you risk having a brand with a clever name and a fantastic logo and not much else. Your brand is a tactic.

Banking 222

Banking Consulting Consulting Personalization 222

aircall

NOVEMBER 24, 2021

We know p hone communication between sales reps and customers is the most important tool when it comes to closing deals. Notes and Call Tagging. This feature is a clear way to strengthen a department’s mobile-first sales enablement strategy by letting reps tag calls and take notes. Click to Dial. Call Whispering.

Sales 62

Sales SaaS Analytics Coaching 62

Playvox

AUGUST 23, 2022

Chat software is a useful tool for businesses that want to communicate with their users and help them with their issues each day. By analyzing customer conversations and reviewing your tagging can you understand the potential reasons for customer churn. The Benefits Of Analyzing Your Customer Conversations.

Benchmark 52

Benchmark Analytics Banking Customer Support 52

Eptica

OCTOBER 29, 2020

Author: Pauline Ashenden - Demand Generation Manager Collaboration and communication are at the heart of creating a successful, customer-centric business. Categorie(s): Best Practice Trends & Markets Collaboration and communication are at the heart of creating a successful, customer-centric business. Share this page on: Tweet.

Customer centricity 56

Customer centricity Best practices Marketing Management 56

JustCall

MARCH 9, 2021

The Keap integration with JustCall will help you streamline communications. In this blog post, we will be covering the different functionalities of the JustCall- Keap integration that contribute to seamless workflows. Tag Keap Contacts Based on Disposition Codes. This allows you to run automation triggered by these tags.

CRM 52

CRM Accountability Call Center Sales 52

Outsource Consultants

OCTOBER 13, 2020

If you read the blog title and thought, “Great! Few (if any) outsource locations can compete with The Philippines on price tag. Despite plenty of English-speaking agents, offshore locations may struggle to meet the same standard of language and communication proficiency of LATAM/nearshore vendors. It’s not that simple. .

outsourcing 128

outsourcing Call Center Contact Center Marketing 128

ChurnZero

APRIL 15, 2022

In this example, SalesIntel’s play includes four customer touchpoints: email, in-app communication, phone, and follow-up email. Additionally, they have a Play step to tag accounts. When accounts get added to the Play, ChurnZero automatically tags them as “expansion.” Want to learn how other CS teams use ChurnZero?

Accountability 98

Accountability SaaS Upselling Metrics 98

AWS Machine Learning

OCTOBER 2, 2023

The sample use case used for this series is a visual quality inspection solution that can detect defects on metal tags, which you can deploy as part of a manufacturing process. In a production setting, you can decide to automatically notify another system that takes care of removing faulty metal tags from the production line.

Engineering 89

Engineering APIs Management Enterprise 89

JivoChat

JULY 26, 2023

Designers can leverage these advancements to automate tasks such as image tagging, object identification, and content organization. These AI-powered tools can generate written content, including ad copy, social media posts, and blog articles. Conclusion The future of graphic design lies in the hands of AI.

Feedback 75

Feedback Technology Personalization Marketing 75

JustCall

JANUARY 29, 2024

And, let’s not ignore the budget factor; getting the best bang for your buck is a smart move when your business’s communication hub is in question. Let’s further dive into the specifics of this battle between the two communication powerhouses. Check off this list to see if your communication platform has it all.

Sales 52

Sales Abandon rate APIs CRM 52

JustCall

JULY 7, 2021

This ensures that the communication is sent to the end customer even if they are unable to pick up the call or send follow-up information. Enhanced Control on SMS Conversation Tagging via APIs. Users can create or delete tags and customize them as per the conversation use case. Scheduled Calls in Android.

APIs 52

APIs Interactive Voice Response CRM Sales 52

aircall

SEPTEMBER 7, 2022

Call tags & disposition codes : Tag calls to give your team all the context it needs for smart decisions and smooth follow-ups. After-call work : After a call, give your team the time to tag, assign, and prepare for the next conversation. Ready to try our business phone app? Schedule a demo today.

Interactive Voice Response 62

Interactive Voice Response Management Call Center CRM 62

aircall

DECEMBER 3, 2021

The same can be said for brands when they’re communicating with customers. Using Calls and Messaging as a Tag Team. This makes it even more important to design c ustomer support with omnichannel communication in mind so you meet the needs of all customers. These days, customers expect you to meet them where they are.

Morale 62

Morale Sales Customer Experience Personalization 62

aircall

AUGUST 12, 2022

Seamless and regular communication is key to learning more about a candidate (especially for initial screenings), and phone calls are still the best way to reach out. The phone is still a staple in the talent management industry, and a cloud-based phone system gives you the best that voice communication and digital innovation have to offer.

voip 71

voip Interactive Voice Response Call Logging Analytics 71

aircall

MAY 1, 2022

While Unified Communications as a Service (UCaaS) solutions might not be the contact center solution you’re looking for, it could be the one you’re using. That’s because UCaaS is employed to streamline workflows and improve communication within organizations. Call tagging. appeared first on Aircall Blog.

Contact Center 62

Contact Center voip Interactive Voice Response contact center solutions 62

aircall

FEBRUARY 7, 2022

Aircall’s cost-effective call management solution is a cloud-based VoIP service that unifies business communications. Call tags & disposition codes. Tag calls to give your team all the context it needs for smart decisions and smooth follow-ups. After-call work. Power dialer. Ready to try our business phone app?

Interactive Voice Response 62

Interactive Voice Response Management CRM Abandon Call 62

Wowdesk Blog

AUGUST 6, 2020

If you are using a shared mailbox, you can do it in handy but if you are using a customer support software, you can select this feature automatically and tag new emails with a timer. A customized reply template or shortcut will save your time and also make your communication instant. .

Customer Support 92

Customer Support Customer Service Sales Management 92

aircall

AUGUST 29, 2022

Start training your support team to be knowledgeable in different communication channels, including phone calls, emails, chat, messaging apps, and any other channel that makes sense for your business. The post 4 Ways to Measure & Improve Call Center Productivity appeared first on Aircall Blog.

Call Center 118

Call Center virtual call center call center software Self service 118

aircall

JANUARY 25, 2023

If your business relies on communicating with clients worldwide, Genesys can quickly become very expensive. Collaboration If your business is considering a cloud-based communication solution, it should consider the entire company. The post The 5 Best Genesys Alternatives for Your Business appeared first on Aircall Blog.

Interactive Voice Response 62

Interactive Voice Response call center solutions Analytics APIs 62

Beyond Philosophy

NOVEMBER 15, 2019

When you enter a store and before you see the first price tag, you will have developed a general Price Image of that store. The scuffed floors and cardboard boxes communicate messages about the experience without being explicit. However, it is the non-price influences that form where we would recommend firms start their research.

Construction 301

Construction Consulting Consulting Airlines 301

aircall

DECEMBER 16, 2022

Entry-level features: Contact tagging, click-to-call, desktop notifications, ring groups, call flow designer . This lets you identify communication trends and measure how well your team members are converting interactions into buying decisions. The post The Top 6 Justcall Alternatives for Sales Teams appeared first on Aircall Blog.

Sales 62

Sales CRM Interactive Voice Response Coaching 62

JustCall

FEBRUARY 5, 2020

In this blog post, we will talk about the various tools that you must have in your education tech stack, and with features that you must look out for if you want to bring more growth in your business. Also, specific notes, tagging, and pipelines would assist the sales team in upselling and cross-selling. automation and workflows.

Education 84

Education CRM Sales Accountability 84

Russel Lolacher

DECEMBER 20, 2021

A lot goes into providing social customer care during an emergency event considered a “once-in-500 year flood” As the team leading public engagement and digital communication for BC’s provincial transportation, it’s done with a process that prioritizes intentional effort, accessibility and empathy. Some Context.

Customer Care 98

Customer Care Transportation Government Construction 98

ProProfs Blog

APRIL 23, 2019

According to a Smart Insights report, 63% of people expect brands to offer customer service via their social media channels, and 90% of social media users have communicated with brands via these platforms. When people tag brands on social media, it’s more likely they want to get companies’ attention and direct them to their story.

Customer Support 100

Customer Support Chatbots Feedback Customer Service 100

Nicereply

MARCH 15, 2022

Thanks to a wide selection of integrations, almost every help desk system communicates with our surveys so well! You can categorize feedback with tags. The post Simplesat vs. Nicereply tool comparison appeared first on Customer Happiness Blog. Stay on top of the feedback by checking the rating feed in real-time.

Surveys 52

Surveys Feedback Analytics Customer Support 52