Eptica

SEPTEMBER 16, 2020

Based on primary research, Contact Babel’s 2020-21 Customer Experience Decision-Makers’ Guide, sponsored by Enghouse Interactive, delivers deep insight into the current state of the industry. You might also be interested in these posts: Why you can no longer ignore the cloud for CX applications. Share this page on: Tweet.

Customer Experience 127

Customer Experience Contact Center Marketing Management 127

aircall

DECEMBER 21, 2022

Aircall, the cloud-based phone system of choice for modern businesses, has always kept growing exponentially. the manifest is pulled locally based on the specified image repository and tag. Amazon ECR, as most of the repository services of major cloud providers, is compatible with multi-architecture images.

Engineering 62

Engineering Management 62

Eptica

NOVEMBER 6, 2020

Our new blog outlines 4 areas that businesses should focus on to ready their contact centre, from adopting the cloud to joining up their systems ready for the rush. Why you can no longer ignore the cloud for CX applications. What does this mean for customer service and how can companies prepare? Share this page on: Tweet.

Multichannel 83

Multichannel Marketing Customer Service Customer Experience 83

aircall

NOVEMBER 7, 2022

Integrations are at the core of Aircall’s cloud-based phone system. They help you get the most out of cloud-based telephony—helping you save time, boost productivity, and enable team performance. The post Aircall Launches Strategic Partnership with CXA Platform ActiveCampaign appeared first on Aircall Blog.

Call Logging 89

Call Logging CRM Sales Marketing 89

AWS Machine Learning

JUNE 15, 2022

You can achieve this with the help of SSML tags provided by Amazon Polly. This post aims to assist you in customizing pronunciation when dealing with a truly global customer base. Phoneme tags are available and fully supported in both the standard and neural TTS engine. Modify pronunciations using other SSML tags.

Engineering 85

Engineering Technology Personalization Management 85

AWS Machine Learning

OCTOBER 2, 2023

The sample use case used for this series is a visual quality inspection solution that can detect defects on metal tags, which you can deploy as part of a manufacturing process. AWS IoT Greengrass is an Internet of Things (IoT) open-source edge runtime and cloud service that helps you build, deploy, and manage edge device software.

Engineering 88

Engineering APIs Management Enterprise 88

Eptica

DECEMBER 3, 2020

Based on our experience and talking to partners and customers, we’ve highlighted 5 key areas that will impact customer service in the coming year – from employee well-being and security to listening more closely to the Voice of the Customer. Why you can no longer ignore the cloud for CX applications.

Analytics 72

Analytics Marketing Technology Management 72

AWS Machine Learning

SEPTEMBER 29, 2022

Amazon SageMaker is a fully managed ML platform in the cloud that equips our enterprise customers with tools and resources to establish cost allocation measures and improve visibility into detailed cost and usage by your teams, business units, products, and more. Cost allocation tagging. Tagging in SageMaker.

Enterprise 71

Enterprise APIs Government Accountability 71

aircall

AUGUST 12, 2022

Investing in a cloud-based phone system takes the hassle out of traditional talent management, which can quickly become time-consuming and costly. Let’s take a closer look into how the right cloud phone system and HR software can help your talent teams stand out above the crowd. The Importance of Using VoIP for Recruiters.

voip 71

voip Interactive Voice Response Call Logging Analytics 71

aircall

DECEMBER 16, 2022

The right cloud-based phone system for your customer support team can make or break a sale. With plenty of Justcall alternatives available on the market, finding the ideal cloud-based phone system for your customer support team can be quite a time-consuming process. About Justcall . stars on G2.

Sales 62

Sales CRM Interactive Voice Response Coaching 62

aircall

JANUARY 25, 2023

Choosing a cloud-based call center solution for your business is a time-consuming process. Genesys is a cloud-based contact center as a service (CCaaS) solution. Both domestic and international rates are based on usage at Genesys, which adds up quickly. What Is Genesys? Does your team rely heavily on mobile use?

Interactive Voice Response 62

Interactive Voice Response call center solutions Analytics APIs 62

JustCall

APRIL 3, 2024

Five9 is an intelligent contact center platform with a predictive dialer, skills-based routing, and blended dialing capabilities. Genesys Cloud CX: Enterprise contact center platform with sophisticated dialing modes and customizable campaign strategies. Provide exceptional service with on-screen scripts and call tagging.

Sales 52

Sales CRM Scripts APIs 52

AWS Machine Learning

FEBRUARY 13, 2024

This transfer learning-based approach helped them use fewer images at the time of training, and also enabled faster convergence and reduced the total training time. We used two Amazon Elastic Compute Cloud (Amazon EC2) p4d.24 The total model parameters were 66 million, consisting of 23 million trainable parameters.

Engineering 98

Engineering Gamification Scripts Big data 98

Eptica

SEPTEMBER 10, 2020

In this new blog post, Trevor Davies, Head of Products in R&D, explores some of the key trends and influences from moving to the cloud, to monitoring speech and customer journey analytics, the growing impact of Robotic Process Automation. Share this page on: Tweet.

Quality management 74

Quality management Analytics Technology Marketing 74

AWS Machine Learning

MAY 18, 2023

Amazon Kendra can pull together data across several structured and unstructured knowledge base repositories to index and search on. One such knowledge base repository is Microsoft SharePoint, and we are excited to announce that we have updated the SharePoint connector for Amazon Kendra to add even more capabilities. Choose Next.

Engineering 76

Engineering Management Enterprise Best practices 76

aircall

NOVEMBER 24, 2021

Notes and Call Tagging. While notetaking with a pen and paper used to be the norm, cloud-based call solutions have digitized the process. This feature is a clear way to strengthen a department’s mobile-first sales enablement strategy by letting reps tag calls and take notes. Click to Dial. Call Whispering.

Sales 62

Sales SaaS Analytics Coaching 62

aircall

SEPTEMBER 12, 2022

A cloud-based phone system can help. . Cloud-based phones give you all the benefits of a traditional PBX phone system without the bulky hardware, IT issues, or even the need to be onsite (a huge perk for distributed teams!). Other cloud-based phone systems to look into . Mandatory call tagging.

voip 62

voip APIs Interactive Voice Response Analytics 62

aircall

DECEMBER 7, 2022

When evaluating different cloud-based phone solutions , it’s important to compare service providers based on what your team needs. If you’re already a Nextiva user, you might be searching for a more reliable cloud-based phone solution that’s easy to set up and will help you and your team save time. Reliability.

Interactive Voice Response 62

Interactive Voice Response Call Logging voip Marketing 62

aircall

DECEMBER 8, 2021

As the end of the year quickly draws to a close, how can you take full advantage of all Aircall’s cloud-based phone system has to offer? Team members can use it to efficiently take notes, tag calls, and record conversations—all while on the go. That’s where we come in. . 5 Product Features Our Customers Use Most in December.

Sales 62

Sales Analytics Wait times Call Center 62

aircall

APRIL 27, 2018

A lot goes on behind the scenes (technically speaking), but today’s cloud-based phone systems make IVR routing easy. Start by grouping callers into broad categories based on common inquiries. Aircall, and some other cloud-based phone systems, let users “tag” calls by subject. Easy Solutions.

Interactive Voice Response 102

Interactive Voice Response Call Center Surveys Personalization 102

aircall

JANUARY 13, 2023

That might look like a tall order, but if your existing cloud-based phone system isn’t ticking all those boxes and more, then it’s time to look for an alternative and you’ve come to the right article. . Your cloud-based business phone system needs to be useful to you long after you make a sale. What Sets Aircall Apart.

Sales 62

Sales CRM Morale Interactive Voice Response 62

aircall

MAY 1, 2022

These are cloud-based software solutions used by inbound and outbound teams to provide an overall better customer experience–while hosting everything on the cloud rather than on servers. And software solutions, along with a cloud-based phone system , take this even further, expanding the functionality of call centers.

Contact Center 62

Contact Center voip Interactive Voice Response contact center solutions 62

AWS Machine Learning

MAY 25, 2023

One of the most common applications of generative AI and large language models (LLMs) in an enterprise environment is answering questions based on the enterprise’s knowledge corpus. Amazon Lex provides the framework for building AI based chatbots. Chunking of knowledge base documents. RAG models were introduced by Lewis et al.

APIs 76

APIs Enterprise Accountability Chatbots 76

aircall

SEPTEMBER 7, 2022

Some potential solutions include: Time-based routing : Automatically align your calls and your calendars. Skills-based routing: Directs calls to the employee best suited to help the customer. Time-based routing : Set team and/or individual working hours to assure calls are routed only to available employees.

Interactive Voice Response 62

Interactive Voice Response Management Call Center CRM 62

aircall

AUGUST 29, 2022

If you base it solely on those numbers, then Call Center B is the easy answer. . Some tips for better self-service: Create a FAQ page or a knowledge base for the most common questions . Aircall ’s cloud-based phone system integrates seamlessly with most CRMs and help desk solutions—reducing lag time and delays.

Call Center 118

Call Center virtual call center call center software Self service 118

aircall

MARCH 16, 2022

The power of voice is why a cloud-based calling system should be the starting point for any support team looking to use technology to build closer connections. By integrating a cloud-based calling system with your existing CRM and help desk tools, logging information no longer needs to be resource-intensive. . In the U.S.

Customer centricity 71

Customer centricity Finance Interactive Voice Response Coaching 71

AWS Machine Learning

NOVEMBER 17, 2022

Another important requirement for ML-based applications is data security and access control. For S3BucketNameForInput , enter blog-studio-pii-dataset-. For S3BucketNameForOutput , enter blog-studio-output-. For DataEngineerPwd and DataScientistPwd , enter your own password for the data engineer and data scientist users.

Engineering 63

Engineering Big data Accountability Analytics 63

aircall

JANUARY 19, 2021

A cloud-based phone system and other software programs give your SMB the tools to create a truly autonomous workplace. . With the proper tools in place, a cloud-based phone system helps to create autonomy for sales and support operations. How Sales Teams Use a Cloud-Based Phone System.

voip 62

voip Interactive Voice Response Sales Government 62

aircall

JANUARY 11, 2023

Choosing the right cloud-based phone solution for your business often centers around standard features like call transfers, voicemail, and unlimited text messages. 8×8 is an API solution that integrates voice, video, chat, and contact center functions into one cloud-based communications platform. Free Trial?

Customer centricity 62

Customer centricity Interactive Voice Response CRM Analytics 62

JustCall

APRIL 12, 2023

In this blog, we will deep-dive to understand the auto dialer functionality. Contact Tagging: It must allow agents to track their campaigns and tag contacts as needed. These tags can also be used to filter contacts, generate filtered reports, or create new campaigns for certain specific contacts. A wise decision!

Scripts 52

Scripts Sales CRM Contact Center 52

AWS Machine Learning

MAY 5, 2023

When users have a desired image in mind, they try to frame this into a text-based search query. Users would need to manually select suitable architectural candidates based on specific services and consider the relevance of the architecture design choices according to the content creation date and query date.

Engineering 101

Engineering APIs Scripts Enterprise 101

AWS Machine Learning

OCTOBER 26, 2023

Based on the configuration of the Drupal connector, you can synchronize the connector to crawl and index different types of Drupal content such as blogs and wikis. The time required to crawl and sync the contents into Amazon Kendra varies based on the volume of content and the throughput. Choose Apply.

APIs 95

APIs Accountability Engineering Enterprise 95

Eptica

JUNE 16, 2020

Date: Wednesday, June 17, 2020 Author: Tom Walmsley - Business Development Manager Why you can no longer ignore the cloud for CX applications. In fact, research from Contact Babel found that 84% of UK contact centres have now moved from a centralised model to one based on home working – up from just 4% a few months earlier.

Best practices 63

Best practices Technology Management Marketing 63

JustCall

JANUARY 29, 2024

If you’re eyeing JustCall and Convoso, chances are you’re on the hunt for a robust and user-friendly cloud-based call center solution. Dialer: Although Convoso covers most bases here with predictive, progressive, power, and preview dialing features, JustCall trumps it with its dynamic dialing capabilities.

Sales 52

Sales Abandon rate APIs CRM 52

aircall

DECEMBER 23, 2022

When businesses search for the right VoIP provider, Dialpad is bound to land on the list of cloud-based phone solutions to consider. For a cloud-based phone solution to be as effective as it is efficient, analytics need to be the focus of the overall system. The Top Features Any Dialpad Alternative Should Have.

voip 62

voip Coaching Analytics CRM 62

aircall

FEBRUARY 7, 2022

Aircall’s cost-effective call management solution is a cloud-based VoIP service that unifies business communications. Some potential solutions include: Time-based routing. Skills-based routing. Time-based routing. Call tags & disposition codes. Automatically align your calls and your calendars.

Interactive Voice Response 62

Interactive Voice Response Management CRM Abandon Call 62

aircall

APRIL 27, 2018

A lot goes on behind the scenes (technically speaking), but today’s cloud-based phone systems make IVR routing easy. Start by grouping callers into broad categories based on common inquiries. Aircall, and some other cloud-based phone systems, let users “tag” calls by subject. Easy Solutions.

Interactive Voice Response 91

Interactive Voice Response Surveys Personalization Accountability 91