ProProfs Blog

DECEMBER 4, 2020

For many years, marketing and customer service have been running in parallel lines, helping businesses acquire and retain customers. But lately, both customer service and marketing are working in unison, helping brands capture attention, generate more business and guide customers simultaneously. Netflix and chill?

Marketing 147

Marketing Customer Service Upselling Customer Support 147

aircall

DECEMBER 3, 2021

The same can be said for brands when they’re communicating with customers. Call and chat can be complementary extensions of each other. Call and chat can be complementary extensions of each other. They can also offer customers options for how they want to contact a business. Using Call and Chat to Your Advantage.

Morale 62

Morale Sales Customer Experience Personalization 62

Nicereply

APRIL 17, 2023

Boost your customer engagement with the best Chatra alternatives. In today’s business landscape, customers have come to expect instantaneous assistance and customized encounters, making live chat a valuable tool for companies seeking a competitive edge. Zendesk Chat 2. LiveAgent 3. Freshchat 6.

Chatbots 52

Chatbots Multi-channel support Analytics Customer Support 52

aircall

DECEMBER 16, 2022

The right cloud-based phone system for your customer support team can make or break a sale. With plenty of Justcall alternatives available on the market, finding the ideal cloud-based phone system for your customer support team can be quite a time-consuming process. About Justcall .

Sales 62

Sales CRM Interactive Voice Response Coaching 62

Comm100

JANUARY 21, 2021

There are many digital customer service tools for small businesses to choose from, but there’s only one that stands out with real-time, accessible, and cost-effective support – and that’s live chat. How many channels offer as many benefits as live chat does for both the customer and business? What is live chat? .

Surveys 98

Surveys Marketing Customer Support Sales 98

Nicereply

JANUARY 30, 2023

It can be overwhelming to sit down and start thinking about all of the things that you need to do to sort out the growth of your support team in the new year. If you’re growing your number of customers or orders in the next year, you’ll need to plan how to support them. Honestly, it would be better for them, and better for you.

Metrics 98

Metrics Finance APIs Customer Support 98

aircall

JANUARY 11, 2023

Choosing the right cloud-based phone solution for your business often centers around standard features like call transfers, voicemail, and unlimited text messages. Although these are important features to consider, they shouldn’t overshadow the importance of improving and enhancing your customer support team. . Warm transfer.

Customer centricity 62

Customer centricity Interactive Voice Response CRM Analytics 62

VirtualPBX

AUGUST 20, 2020

It’s not uncommon nowadays for individuals to set up their own internet-based businesses. If you’re in this boat, there’s one overwhelming reason you need a phone system for your internet business: customer preferences. Customers want choices for the ways they can reach your company. Add to Chatbots, Build Personalization.

Chatbots 104

Chatbots APIs voip Enterprise 104

Nicereply

MARCH 2, 2022

James Millard , Vice President, Global Support and Community at D2L , has seen many ways to implement Knowledge Management. He started in Support in his late teens and for the past several years has been leading teams that drive Knowledge Management strategies. You are creating customer intelligence and market intelligence.

Management 97

Management Chatbots Metrics Technology 97

aircall

JANUARY 13, 2023

That might look like a tall order, but if your existing cloud-based phone system isn’t ticking all those boxes and more, then it’s time to look for an alternative and you’ve come to the right article. . Have a look at the Novocall alternatives that are ideal for creating more generative sales and support interactions while reducing costs. .

Sales 62

Sales CRM Morale Interactive Voice Response 62

JustCall

JANUARY 29, 2024

If you’re eyeing JustCall and Convoso, chances are you’re on the hunt for a robust and user-friendly cloud-based call center solution. Guessing you have skimmed over quite a few (read many) blogs pitching JustCall against Convoso, let’s put a full stop to your search with this ultimate JustCall vs Convoso comparison right here.

Sales 52

Sales Abandon rate APIs CRM 52

aircall

JANUARY 25, 2023

Choosing a cloud-based call center solution for your business is a time-consuming process. Genesys is a cloud-based contact center as a service (CCaaS) solution. Both domestic and international rates are based on usage at Genesys, which adds up quickly. What Is Genesys? Does your team rely heavily on mobile use?

Interactive Voice Response 62

Interactive Voice Response call center solutions Analytics APIs 62

Nicereply

JUNE 2, 2022

Established companies like Apple and Amazon have their own dedicated customer service center to cater to customers’ problems. However, if you’re just starting, social media can provide everything you need for customer service. It should also indicate how to process customer complaints on social media platforms.

Customer Service 97

Customer Service Chatbots Customer Support Accountability 97

Lumoa

DECEMBER 15, 2022

Voice of Customer (VoC) is not a new concept. It’s a strategy that many companies have used for years to understand and prioritize customer needs. In this article, we’ll go over what Voice of Customer data analytics is and the different types. In This Article: What is Voice of Customer Analytics?

Analytics 94

Analytics Feedback Banking Surveys 94

OctopusTech

SEPTEMBER 29, 2022

Customers are the most vital part of any business and to build a better relationship with them you need to invest in the customer service software. It is the backbone of building a successful business and providing an exceptional digital customer experience. . What Is Customer Service Software?

Customer Service 62

Customer Service CRM Self service Analytics 62

ProProfs Blog

OCTOBER 25, 2017

The quality of customer support not only plays a big role in the profitability of a company but also determines the number of loyal customers. As recent reports suggest, 55% of customers are willing to pay more for a better experience. Website Based Customer Support. Tool Based Customer Support.

Customer Support 150

Customer Support call center software Analytics Call Center 150

aircall

DECEMBER 7, 2022

When evaluating different cloud-based phone solutions , it’s important to compare service providers based on what your team needs. Built to help you streamline business communication, Nextiva is a VoIP solution that offers a connected experience through the phone, SMS, email, and chat. More calls shouldn’t mean more problems.

Interactive Voice Response 62

Interactive Voice Response Call Logging voip Marketing 62

JivoChat

AUGUST 10, 2023

These include email marketing, blogging, social media marketing, and guest posting. Product comparison blog posts Great for: Boosting SERP ranking potential, raising domain authority scores, generating quality B2B leads, and nudging MoFu and BoFu leads to conversion. Comment on the promo post and tag their friends.

Sales 75

Sales Marketing SaaS Construction 75

Eptica

AUGUST 5, 2020

Date: Wednesday, August 5, 2020 Author: Anne-Merete Jensen - Senior Business Consultant Why now is a great time to optimise your customer service – Part 3: Putting the right resources in place. This allows customers to ask routine questions and immediately find the information they need themselves, without needing to email or call.

Customer Service 112

Customer Service Self service Best practices Consulting 112

Nicereply

MAY 22, 2023

Social media support is an essential part of customer satisfaction strategy for many companies. The key to a successful social media strategy lies in providing customer support through all available channels. Furthermore, providing excellent service can boost customer satisfaction and increase brand loyalty.

Complaint resolution 52

Complaint resolution Customer Support Feedback Surveys 52

aircall

SEPTEMBER 6, 2021

How many calls does your customer service team receive in a day? Offering customer service via your voice communication strategy can already eat up a lot of your team’s time. And that doesn’t even include the queries they have to handle via emails, chats, SMS, and social media. A thousand? Preferred Communication Methods.

Interactive Voice Response 93

Interactive Voice Response Wait times outsourcing Call Center 93

Nicereply

OCTOBER 29, 2020

Millennials represent a growing user base with substantial purchasing power and the ability to influence other consumers with their opinions and ideas. Unsurprisingly, brands are focusing their marketing and customer experience strategies on millennials that naturally form a significant portion of the user base in every industry.

Customer Experience 40

Customer Experience Chatbots Multichannel Self service 40

Comm100

JUNE 27, 2021

Imagine a customer is at the checkout of your eCommerce store. This real-time support channel is live chat, and it can significantly reduce cart abandonment and increase sales when used well. Live chat offers the perfect tool to do this by responding to any of your prospect’s questions or concerns immediately.

Upselling 52

Upselling Sales CRM Best practices 52

aircall

SEPTEMBER 12, 2022

A cloud-based phone system can help. . Cloud-based phones give you all the benefits of a traditional PBX phone system without the bulky hardware, IT issues, or even the need to be onsite (a huge perk for distributed teams!). Other cloud-based phone systems to look into . Mandatory call tagging. Custom analytics.

voip 62

voip APIs Interactive Voice Response Analytics 62

JustCall

FEBRUARY 5, 2020

However, there is limited knowledge of tech-based tools for handling such modernization. In this blog post, we will talk about the various tools that you must have in your education tech stack, and with features that you must look out for if you want to bring more growth in your business. loss of tracks of leads. missing of deadlines.

Education 84

Education CRM Sales Accountability 84

ProProfs Blog

APRIL 30, 2020

What about your customers? ’ They are waiting for you to keep every communication and support channel active. . While social distancing and self-quarantine are the need of the hour, businesses don’t have to be distant from their customers. Tips for Customer Engagement in COVID-19 Outbreak.

Surveys 128

Surveys Customer Support Marketing Customer centricity 128

ProProfs Blog

APRIL 19, 2019

Customer service is just a day in, day out, ongoing, never ending, unremitting, persevering, compassionate, type of activity. It needs no mention that buyers love excellent customer service. When you provide such satisfying experiences to your customers, they keep you in mind and share their positive experiences with others.

Sales 128

Sales Marketing Customer Service Multi-channel support 128

Lumoa

JUNE 26, 2023

In fact, several companies, ranging from media to finance, are already investing in an omnichannel customer experience to boost their sales and revenue. You can also achieve similar figures by building an omnichannel customer experience tailor-made for your business. In This Article: What is omnichannel marketing customer experience?

Customer Experience 83

Customer Experience Metrics Banking Surveys 83

ViiBE Blog

JUNE 1, 2021

For customer service, this logic also applies. Answer a customer’s query, and you’ve solved their problem for a day. Beyond merely saving your company on customer service personnel, customer self-service empowers your customers to find their own solutions. That can include self-service, text chat, or video chat.

Self service 52

Self service CRM virtual call center First call resolution 52

ProProfs Blog

OCTOBER 25, 2021

In such a scenario, you may not want your loyal customers to switch to your competitors. . But, no matter how hard you try, it isn’t easy to read your customer’s mind. So what can you do to retain your customers? Is it even possible to track your customer behavior? What Is a Customer Feedback Tool.

Feedback 148

Feedback Surveys Enterprise Analytics 148

JustCall

APRIL 3, 2024

RingCentral is a business communications platform offering auto dialing options for sales and support teams. Five9 is an intelligent contact center platform with a predictive dialer, skills-based routing, and blended dialing capabilities. Your team can focus on building strong customer relationships and closing deals.

Sales 52

Sales CRM Scripts APIs 52

aircall

AUGUST 12, 2022

Investing in a cloud-based phone system takes the hassle out of traditional talent management, which can quickly become time-consuming and costly. The phone is still a staple in the talent management industry, and a cloud-based phone system gives you the best that voice communication and digital innovation have to offer.

voip 71

voip Interactive Voice Response Call Logging Analytics 71

ViiBE Blog

APRIL 26, 2021

Great IT support can make all the difference for customers experiencing an issue with your product or service. If you take customer service seriously, you need to understand the importance of IT support in ensuring a good customer experience. Train your employees for customer satisfaction.

virtual call center 52

virtual call center call center software Contact Center Call Center 52

COPC

JUNE 9, 2023

Artificial intelligence (AI) is rapidly transforming the customer experience (CX) industry, offering businesses new opportunities to enhance their operations. This blog article discusses the importance of employing multiple types of AI, implementing effective controls and guardrails, and adapting specific roles within the CX organization.

Customer Experience 114

Customer Experience Analytics Technology Average Handle Time 114

JustCall

APRIL 13, 2020

Are you finding it difficult to manage remote customer service teams? We interviewed several customers and customer service teams that have shifted to remote working. And summed up all the best performing hacks in this blog post they are using to achieve team success. Prioritize Communication With Customers.

Customer Service 98

Customer Service Interactive Voice Response Analytics First call resolution 98

aircall

JANUARY 24, 2022

Without customers who make purchases, refer friends, and keep coming back for more, it’s very hard to grow a business. Making your customers feel important is a vital component of this cycle. But warning: This doesn’t mean you can take customers for granted just because you have something they crave. But, it only begins there.

Call Center 126

Call Center Best practices call center software CRM 126

aircall

JANUARY 23, 2023

Cloud-based phone systems have switched from a novelty to a necessity—and it’s clear to see why. Although the benefits are plenty, so are the available options, making it challenging to find the ideal provider to enable more autonomous customer-centric teams while streamlining business processes and simplifying collaboration.

virtual call center 62

virtual call center Analytics Interactive Voice Response Metrics 62