Stratifyd

JULY 22, 2019

Ghost has a flexible organisational taxonomy called tags which can be used to configure your site structure using dynamic routing. Basic Tagging You can think of tags like Gmail labels. By tagging posts with one or more keyword, you can organise articles into buckets of related content.

Technology 40

Technology 40

JustCall

JANUARY 29, 2024

If you’re eyeing JustCall and Convoso, chances are you’re on the hunt for a robust and user-friendly cloud-based call center solution. Guessing you have skimmed over quite a few (read many) blogs pitching JustCall against Convoso, let’s put a full stop to your search with this ultimate JustCall vs Convoso comparison right here.

Sales 52

Sales Abandon rate APIs CRM 52

aircall

MAY 1, 2022

When you use contact center as a service (CCaaS) software, you’re giving your call center representatives the tools and resources that will enhance your customers’ experience, making your sales reps’ jobs more rewarding and improving your bottom line. CCaaS definition. How Contact Center as a Service (CCaaS) Works.

Contact Center 62

Contact Center voip Interactive Voice Response contact center solutions 62

aircall

MARCH 16, 2022

The power of voice is why a cloud-based calling system should be the starting point for any support team looking to use technology to build closer connections. By integrating a cloud-based calling system with your existing CRM and help desk tools, logging information no longer needs to be resource-intensive. .

Customer centricity 71

Customer centricity Finance Interactive Voice Response Coaching 71

aircall

JANUARY 24, 2022

Set up a call center. A well-functioning call center is easy to set up and it gives you the opportunity to delegate a group of individuals solely to customer service. Don’t make assumptions during customer calls. This is where specialized call teams and advanced call routing are assets. Competency.

Call Center 126

Call Center Best practices call center software CRM 126

JustCall

DECEMBER 23, 2022

Thinking of investing in auto dialer software for your call center or sales team? Using an auto dialer can boost agent productivity and efficiency by as much as 300 to 350% (that is 3x more calls every hour per agent). In this blog, we will deep-dive to understand the auto dialer functionality. Manual agent-initiated call.

Scripts 52

Scripts CRM Sales Analytics 52

ProProfs Blog

OCTOBER 13, 2020

Even if customers successfully connect with your team in less than a minute, what’s the guarantee that they’ll get a solution on their first call? We’ll help you learn everything about FCR in this blog post. With Amy’s problem addressed the first time she called for help, the bank fulfills the FCR criteria.

Banking 148

Banking Interactive Voice Response Chatbots Metrics 148

VirtualPBX

AUGUST 20, 2020

A recent guest post on our blog points out the benefits of using a chatbot for your customer support. Starting small with just 300 calling minutes and a low price tag, you can use one of our Unlimited Users Plans and still gain call filtering with an Auto Attendant and missed call followup with Voicemail at no extra charge.

Chatbots 104

Chatbots APIs voip Enterprise 104

JustCall

APRIL 12, 2023

Thinking of investing in auto dialer software for your call center or sales team? Using an auto dialer can boost agent productivity and efficiency by as much as 300 to 350% (that is 3x more calls every hour per agent). In this blog, we will deep-dive to understand the auto dialer functionality. A wise decision!

Scripts 52

Scripts Sales CRM Contact Center 52

aircall

DECEMBER 15, 2017

For those in-the-know, we’re talkin’ about detailed analytics — sophisticated reporting tools that weren’t even conceivable to sales directors, customer service managers, or call center supervisors five years ago. For example, maybe you notice customers are less likely to call during standard business hours.

Analytics 90

Analytics Morale Metrics Call Center 90

AWS Machine Learning

MAY 25, 2023

A commonly used approach to address this problem is to use a technique called Retrieval Augmented Generation (RAG). We implement the RAG functionality inside an AWS Lambda function with Amazon API Gateway to handle routing all requests to the Lambda. Select the notebook aws-llm-apps-blog and choose Open JupyterLab.

APIs 76

APIs Enterprise Accountability Chatbots 76

NICE inContact

SEPTEMBER 27, 2019

With an outdated, on-premises Cisco call center system, Empire Today was facing a $1 million price tag to upgrade to modern functionality. The contact center lacked modern features and functionality and didn’t have skills-based routing or dashboards. The move to NICE inContact and the CXone cloud platform came soon thereafter.

Abandon rate 54

Abandon rate Contact Center Wait times Interactive Voice Response 54

CSM Magazine

APRIL 26, 2022

Consumers now engage with brands 24/7 across a broad spectrum of channels, including social media, chat, on the web and via the call center – generating huge volumes of unstructured data that contains critical insights companies don’t want to miss. Learn more about Social Connect on our blog or our website. million followers.

Contact Center 52

Contact Center Customer Service Call Center Customer Care 52

aircall

AUGUST 22, 2022

When it comes to unlocking those benefits, few tools have as big of an impact as call center analytics. Call center analytics are a clear win-win. Shifting to Aircall’s cloud-based call center helped them track analytics like total calls and busy hours in a single dashboard. Call duration. Average wait time.

Call Center 62

Call Center Analytics Interactive Voice Response CRM 62

aircall

SEPTEMBER 12, 2022

As a note, Aircall’s Essentials plan starts at $30 per user per month, but it comes with unlimited calling in the U.S. What that means is that whenever you’re on a call, Aircall helps you keep track of who you’re talking to, customer information, order info, and more so you can provide a seamless customer experience all in one platform. .

voip 62

voip APIs Interactive Voice Response Analytics 62

aircall

JANUARY 11, 2023

Choosing the right cloud-based phone solution for your business often centers around standard features like call transfers, voicemail, and unlimited text messages. The Express package starts at $15 per user per month, but it includes limited features such as calling in the U.S. Call center analytics. Business hours. Free Trial?

Customer centricity 62

Customer centricity Interactive Voice Response CRM Analytics 62

JustCall

APRIL 4, 2023

In this blog, we will cover everything you need to know about CRM systems–from what they are to which are the most popular CRM platforms available today. VoIP Integration with CRM: VoIP CRM integration connects the cloud phone system to CRM software, centralizing all customer interactions and streamlining post-call actions.

CRM 52

CRM voip APIs Sales 52

JustCall

APRIL 5, 2023

We have also seen how in terms of features, the RingCentral vs. JustCall comparison is rather a close call. Multi-level IVR present for Premium plans and above Available for Standard, Premium, and Ultimate plans as Multi-level IVR. Here’s what the customers have to say: JustCall RingCentral G2 4.2/5 5 Get VoIP 4.5/5 5 Capterra 4.1/5

Interactive Voice Response 52

Interactive Voice Response voip Analytics Contact Center 52

aircall

MAY 11, 2018

It’s almost always when I’m on-call but I know I’ll be away from my computer for an extended period of time. I’ll check in on incoming calls when I’m out to lunch. And also for outbound calls, especially when there are urgent inquiries. Do you use the call tagging feature? Oh, definitely. All the time.

Technical Support 88

Technical Support Analytics APIs Engineering 88

JustCall

MARCH 9, 2023

To help businesses manage call volumes in addition to keeping their efforts goal-aligned, they can choose from various types of contact center solutions. Through this blog, let’s understand the types of contact centers that exist to make business functions easy. Let’s see what they are.

Contact Center 52

Contact Center Multichannel Interactive Voice Response outsourcing 52

Mindtouch

AUGUST 22, 2018

This calls for some kind of deeper, machine-assisted analysis. When customers write in about their issues, machine learning algorithms tag comments by categories (“technical”, “refunds”, or “dashboard”, for example) in real-time. It can also help you route particularly unsatisfied customers to the appropriate follow-up channels.

Surveys 54

Surveys Feedback Self service Customer Support 54

Call Experts

DECEMBER 18, 2019

AI-powered solutions offer cost savings, call efficiency, and real-time reporting. Call Experts' 5 Tips for a Successful IVR. In case a live human representative is required, customers will be routed to one or can leave a message with a specific department. . More Blogs Menu. Focus on self-service benefits. Data matters.

Interactive Voice Response 81

Interactive Voice Response Journey mapping Contact Center Call Center 81

aircall

JANUARY 19, 2021

Holding conference calls. Calling for help in an emergency. A basic business phone system typically comes with several voice-calling features such as voice mail, call routing, and call recording. Allows you to handle a larger call volume. Call logging. Call recording. Generating sales.

voip 62

voip Interactive Voice Response Sales Government 62

aircall

MAY 7, 2018

To take advantage of call whispering , two agents must be on the call, but only one agent’s line will be audible to the lead. During onboarding, new hires can approach phone calls confidently. If a call is high-priority, it makes sense to put two top-performing reps on the call. Playing the numbers game.

Sales 90

Sales CRM Morale Analytics 90

aircall

MAY 7, 2018

To take advantage of call whispering , two agents must be on the call, but only one agent’s line will be audible to the lead. During onboarding, new hires can approach phone calls confidently. If a call is high-priority, it makes sense to put two top-performing reps on the call. Playing the numbers game.

Sales 89

Sales CRM Morale Analytics 89

aircall

DECEMBER 23, 2022

Main Dialpad features include analytics, call recording, an auto attendant, voicemail transcription, and speech coaching. As features become more complex, businesses mustn’t forget about the core call features. Essential phone features ensure that the call quality and the success of each call are fine-tuned and perfected.

voip 62

voip Coaching Analytics CRM 62

ViiBE Blog

FEBRUARY 9, 2021

This often tedious expert location process can be simplified by call routing technology. ViiBE’s expertise call routing solution enables companies to immediately connect with experts regardless of their location. The first expert to answer the call will instantly connect with the technician in need.

Management 52

Management Construction Best practices Call Center 52

aircall

DECEMBER 7, 2017

These calls allow for immediate communication and create a stronger sense of empathy for each side of a rental agreement. “We “As our volume of inbound and outbound calls really took off, we needed to switch to a tool that allowed us to better organize and attend to them.

Customer Service 90

Customer Service Multichannel Education Call Center 90

OctopusTech

SEPTEMBER 29, 2022

Table Of Contents: Integrated CRM Multi-channel ticketing system Integration with systems Team collaboration Reports and analytics Automatic call routing Customization options Automation of functions. The software integrates tickets from multiple channels such as email, social media, phone calls, messages, etc. Integrated CRM.

Customer Service 62

Customer Service CRM Self service Analytics 62

aircall

JULY 25, 2017

Its flagship product, FreeConference.com , offers video conferencing, international dialing, call recording, and screen sharing features. Managers can easily direct calls between their globally distributed agents so no time zone is left unattended. Time is of the essence when you’re answering calls. Winning-Over Sales As Well.

Upselling 76

Upselling Sales Call Center Marketing 76

aircall

NOVEMBER 2, 2017

Because unlike some metrics, call abandonment rate is one number managers can influence immediately. Many companies define missed calls too broadly. They classify any inbound call that doesn’t reach an agent as abandoned. They classify any inbound call that doesn’t reach an agent as abandoned. Change The Definition.

Abandon rate 85

Abandon rate Abandon Call Entertainment Wait times 85

VirtualPBX

AUGUST 6, 2020

Your browser does not support the video tag. Each user on your system is then, by default, allowed to have two concurrent calls assigned to them at any one time. The idea of concurrent calls is based around a user having access to multiple phone calls at a single point in time. How Concurrent Calls Work.

Call Center 75

Call Center Marketing Accountability Personalization 75

aircall

MAY 11, 2017

A traditional phone installation can be rather fragmented: SIP phones for hardware, disparate software for contacts, call logs, support tickets, task assignment, etc. Computer telephony integration benefits not only your customers and your agents, but will also make a call center manager’s job easier. During after-call work.

Interactive Voice Response 91

Interactive Voice Response voip Call Logging First call resolution 91

aircall

MAY 11, 2017

A traditional phone installation can be rather fragmented: SIP phones for hardware, disparate software for contacts, call logs, support tickets, task assignment, etc. Computer telephony integration benefits not only your customers and your agents, but will also make a call center manager’s job easier. During after-call work.

Interactive Voice Response 89

Interactive Voice Response voip Call Logging First call resolution 89

aircall

JANUARY 7, 2022

Choosing the best dialer software for your business’ call center can seem overwhelming. At Aircall, we’ve optimized cloud-based call center software with our power dialer solution. Read on to learn how call center dialers work, key features, how to increase your business’ productivity, and more. . But it doesn’t have to be!

Call Center 62

Call Center Interactive Voice Response call center software virtual call center 62

JustCall

APRIL 5, 2023

This blog dives deep to pull out insights that help you choose. JustCall vs 8×8 is just another one of such conundrums where the long list of features and functionalities makes it difficult to tell which solution is right for you. However, IVR is available for Contact Center plans only.

Interactive Voice Response 52

Interactive Voice Response Contact Center APIs Analytics 52

ViiBE Blog

JUNE 3, 2021

Whether you’re sending people into the field or running a call center, ViiBE ’s video call software is an excellent option for maximum connectivity. ViiBE is a download-free video call software that was designed from the ground up for business. The option to save calls helps with quality control and ensures full traceability.

CRM 52

CRM First call resolution Call Center Metrics 52