tag brand-crisis Blog Related Topics 
Eptica
APRIL 28, 2020
Date: Tuesday, April 28, 2020 Author: Manuela Pifani, CXellence Consulting Turning the COVID-19 crisis into an opportunity. Today in a post on our parent company Enghouse Interactive’s blog , award-winning CX expert Manuela Pifani shares her thoughts on how brands can use the crisis as an opportunity to better engage with their customers.
Eptica
APRIL 15, 2020
At times like this, the experience and service brands provide is vita l. Not only will listening help improve the experience you deliver now, but it will provide invaluable insight for your post-crisis planning and operations. Eptica’s vecko tool enables brands to understand and act on customer intelligence. com / en /.
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Eptica
APRIL 30, 2020
Author: Pauline Ashenden - Demand Generation Manager While the COVID-19 crisis continues, businesses and consumers alike are adapting to the new normal, reacting to the changes caused by the lockdown to how we work, live and shop. No-one really knows how the COVID crisis will impact the world in the medium and long-term.
ProProfs Blog
APRIL 30, 2020
Takeaway: Sending proactive critical updates regarding changes in payment methods, cancellation, fee waivers, and online services or products makes your customers reaffirm their faith in your brand. Do a Pulse-Check to Find out What Your Customers Want and Expect From Your Brand. Upgrade Your Customer Support System and Methodologies.
Eptica
JUNE 16, 2020
While the cloud has benefits that go well beyond delivering support in the current crisis, the need for ongoing flexibility and agility have put it top of the priority list for many contact centre managers. Reliability and business continuity It is almost impossible to calculate the cost to a business of a customer service IT outage.
AskNicely
NOVEMBER 30, 2017
So picture this: awkward Abby, straight A’s my entire life, and then suddenly I was caught in the middle of a crisis. In my last blog post , I referred to this as establishing your baseline. Remember, it’s all about baselines and setting real, actionable goals to achieve customer happiness that results in brand loyalty and advocacy.
Lumoa
JUNE 14, 2023
In this blog post, we’ll answer all these questions and more. Zendesk’s research found that an overwhelming majority of consumers (nearly three out of five ) stated that quality customer service is paramount in cultivating brand loyalty. Or, more terrifyingly, when it’s plummeting into negative territory?
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