Eptica

MAY 12, 2022

Our latest blog and infographic explain how the underlying reasons behind contact centre cloud adoption are changing and highlights the main steps to a successful migration. Categorie(s): Best Practice The pandemic and the shift to home working have accelerated the trend of contact centres moving to cloud based solutions.

Cloud contact 71

Cloud contact Best practices Self service Management 71

ProProfs Blog

DECEMBER 24, 2019

And while answers to them depend on a diversity of factors, the ultimate key to support success is the adoption of live chat best practices. But how can you know what practices actually yield the best results? Use Live Chat Best Practices To Build Seamless Experience For Your Customers. Let’s check them out below!

Best practices 120

Best practices Customer Support Sales CRM 120

Amity

OCTOBER 23, 2018

This article was originally published on WnTD's blog. To calculate your overall NPS score use the following formula: A best practice on NPS is to tag your responses by various customer types and categorize topics that they mention if they leave a comment. One last word on best practices around customer success metrics.

Metrics 76

Metrics Best practices Customer retention SaaS 76

JivoChat

JANUARY 31, 2022

You are going to find templates for blog and email headers, infographics, and much more. . Choose the Best Plan According to Your needs. Create tags to find your designs. How to Use Desygner Platform. Create Your Account. Thousands of free templates. Convert your PDFs into editable templates. Get printing discounts.

Banking 52

Banking Accountability Construction Enterprise 52

ProProfs Blog

OCTOBER 25, 2021

In this blog, we will understand the growing importance of collecting customer feedback, discuss some must-have features, and explore over 40+ customer feedback software. Best customer feedback software offers different channels to collect data like surveys, website questionnaires, social and community feedback, online reviews, forms etc.

Feedback 148

Feedback Surveys Enterprise Analytics 148

Eptica

MARCH 4, 2016

Yet this improvement masked a yawning chasm between best and worst. For consumers looking for a response to their queries, the best option is to turn to social media. To find out more you can download the full report or take a look at an infographic with the key points here.

Multichannel 50

Multichannel Self service Advertising Surveys 50

LiveChat

JUNE 16, 2017

This time, we’re going to sail further: learn how to gain valuable backlinks, what the best web architecture practices are and what the Skyscraper Technique is. That’s why, from the technical point of view, such link is tagged as a “ no-follow ” link. How to gain valuable backlinks. But this is a content marketing story, again.

Engineering 51

Engineering Marketing Best practices Personalization 51