JustCall

APRIL 12, 2023

In this blog, we will deep-dive to understand the auto dialer functionality. Thinking of investing in auto dialer software for your call center or sales team? A wise decision! Using an auto dialer can boost agent productivity and efficiency by as much as 300 to 350% (that is 3x more calls every hour per agent). Let’s jump right in.

Scripts 52

Scripts Sales CRM Contact Center 52

JivoChat

MARCH 10, 2022

Why are blogs on certain topics doing exceptionally well? These are some of the questions you may be able to seek answers to. The only way you know you’re on track and keeping up is by gathering market insights, and ultimately using them to your advantage to empower your sales. . Impressive, isn’t it? You’re about to find out.

Marketing 75

Marketing Real estate Advertising Telemarketing 75

aircall

JANUARY 4, 2021

The process for developing a B2B sales prospecting strategy is vastly different than what many long-time salespeople grew accustomed to over the span of their careers. Something that hasn’t changed is that sales prospecting is still an important and necessary part of B2B sales growth.

B2B 71

B2B Sales Best practices voip 71

Eptica

SEPTEMBER 18, 2019

For example, if you simply base winning on the number of completed calls or emails, or Average Handling Time (AHT), agents could be tempted to cherry-pick easier/faster queries above more complex ones. Contributions to the business in terms of feedback on customer concerns and areas where customer service answers can improve.

Customer Service 66

Customer Service Brand ambassadors Contact Center Average Handle Time 66

Call Experts

FEBRUARY 25, 2021

No one answers the call. Check out our blog to learn more tips. For example, if you are an A/C company that charges an average of $1,000 for each job, and you close a business chance on 25% of inbound phone calls, that suggests every missed call costs you $250! Callers always feel valued. Is this you? The Cost of a Missed Call.

Contact Center 52

Contact Center Answering services Advertising Scripts 52

Eptica

MARCH 4, 2016

To do this we’ve posed as prospective customers, testing how easy it is to find information and answers to the routine questions that consumers might ask every day on the web and via email, chat and social media. Overall, across email, the web and Twitter, brands were only able to correctly answer 51% of questions that were put to them.

Multichannel 50

Multichannel Self service Advertising Surveys 50

GetFeedback

DECEMBER 16, 2019

A good place to start would be training your servers on how to approach customers, how to strike casual conversations, answer the phones, and the questions they need to ask to know what areas you need to improve upon. Your customers want more, so you need to meet and exceed their expectations. That’s why seven out of ten consumers in the U.S.

Feedback 78

Feedback Surveys Wait times Morale 78

ProProfs Blog

NOVEMBER 9, 2021

Walk through this blog to gain deep insights into how to effectively measure customer satisfaction and master actionable ways to improve it. Because without satisfying the customer’s needs, you cannot offer them a delightful experience, which inevitably results in customer churn and poor revenue generation. What is Customer Satisfaction?

Surveys 146

Surveys Feedback Metrics Customer retention 146

JustCall

AUGUST 8, 2023

Reduced Cart Abandonment Rates Cart abandonment is a significant challenge for ecommerce businesses with the average cart abandonment rate hovering around 69.99%. The Ecommerce sector is not oblivious to the power of Artificial Intelligence. But first, let’s understand what AI in e-commerce means. What is AI in Ecommerce?

Chatbots 52

Chatbots Abandon rate Customer centricity Personalization 52

Eptica

SEPTEMBER 9, 2016

Shep Hyken explores the issues behind the research in a recent blog , and in this post I’ll look at how technology can help companies improve standards and reduce switching. Date: Friday, September 9, 2016 Can you afford to lose half your customers? Published on: September 09, 2016.

Multichannel 49

Multichannel Self service Wait times Technology 49

REVE Chat Blog

JANUARY 29, 2020

You need to copy the live chat snippet code from the dashboard and paste it to your website’s HTML <head> tags. Increase sales conversions – Live chat empowers support agents to speed up in responding to customers queries and positively impact sales. What is live chat? . Set the place of your live chat widget. .

Chatbots 61

Chatbots CRM Sales Analytics 61

aircall

SEPTEMBER 16, 2016

How long is the average caller on hold? What percent of calls are abandoned before a call is answered? Luckily, call centers offer a wide range of unique benefits over in-house answering services. With Google at their fingertips, these tech-savvy individuals are participants as much as customers. What Call Centers can do.

Call Center 76

Call Center Abandon Call Call flow voip 76

Nicereply

JANUARY 31, 2020

Other than the paycheck, why do I sit here and answer tickets? Other than the paycheck, why do I sit here and answer tickets? Goals are a great way to add meaning to your workday and give yourself a destination to work towards. Odds are good that at some point in time, you’ve looked up from your desk and thought … what next?

Customer Service 59

Customer Service Metrics Average Handle Time Customer Support 59

Comm100

SEPTEMBER 7, 2017

These live chat interview questions and answers will help you get to know your prospective agents, and decide if they are the best match for your company. Average handle time is of great significance to customer satisfaction. Average handle time is of great significance to customer satisfaction. Download Free.

Average Handle Time 44

Average Handle Time Customer Service Feedback Call Center 44

Comm100

NOVEMBER 8, 2017

This blog post will take you through a series of good customer service skills that you should look for when hiring live chat agents, and will give you some tips on how to spot these skills in your candidates. So, it’s time for you to assemble your live chat dream team. But how do you know who is going to be a good match for your team?

Customer Service 42

Customer Service Average Handle Time Benchmark Personalization 42