Bill Quiseng

MARCH 7, 2016

We have all seen the word “viral” tagged to a personal story about bad customer service more often than a good one. So the question about social customer service to your business is “Are you ready? So, I used my fall back of clicking the Live Chat button. I was very wrong. It is quite good.

Customer Service 123

Customer Service B2C Accountability Consulting 123

Nicereply

JUNE 2, 2022

Established companies like Apple and Amazon have their own dedicated customer service center to cater to customers’ problems. Social media channels are great since: almost everyone in the world uses them today, you can chat seamlessly with customers on social media. What is the nature of these queries? Use a chatbot.

Customer Service 97

Customer Service Chatbots Customer Support Accountability 97

aircall

JUNE 11, 2021

Voice communication is a powerful tool for persuading and influencing small business customers. Today, customers generally prefer to do business over the phone or via digital means rather than take time out of their day to visit your business office. Voice is a vital element of every business.

voip 62

voip APIs Call Center Telecommunications 62

Eptica

FEBRUARY 6, 2019

Giant businesses such as Kodak, Toys R Us and Blockbuster have all disappeared. Fast forward ten years and all of these have been displaced by Apple, Google, Microsoft, Amazon and Facebook This disruption is continuing across most industries. Reviewing 2018 – our top 10 blog posts from the year.

Automotive 73

Automotive Best practices Banking Customer emotions 73

JivoChat

APRIL 16, 2023

Businesses of all sizes have adopted this model for conducting their transactions since it offers many advantages, such as lower costs and faster transactions. This makes it easier for entrepreneurs and small businesses to access global markets without a physical presence. It’s an integral part of a business’s branding.

Analytics 82

Analytics Engineering Advertising Sales 82

Lumoa

JUNE 14, 2023

According to CustomerGauge’s 2022 report , NPS sports an impressive 41% trust rating among B2B businesses – higher than any other rating system of its kind! Does it spell doom for your business? In this blog post, we’ll answer all these questions and more. Well, not so fast. Think about it. Probably not.

Customer centricity 83

Customer centricity Airlines Metrics Feedback 83

ProProfs Blog

MAY 28, 2020

No matter if you own a mom and pop shop at a street corner or run a multinational apparel brand, loyal customers are driving your business forward, one transaction at a time. . Contemporary businesses are on a rampage to attract customers with mouth-watering offers. However, brand loyalty has become just another ‘buzz-phrase’.

Customer Experience 139

Customer Experience Multi-channel support Feedback Customer Support 139