AWS Machine Learning

JULY 5, 2023

Amazon Polly is a service that turns text into lifelike speech. For example, Amazon Lex and Amazon Polly can be combined to create a chatbot that engages in a two-way conversation with a user and performs certain tasks based on the user’s commands. Amazon Polly provides a way to obtain this using speech marks.

APIs 68

APIs Chatbots Education Accountability 68

AWS Machine Learning

MAY 5, 2023

In this post, we show how to repurpose an existing dataset via data cleaning, preprocessing, and pre-labeling with a zero-shot classification model in FiftyOne , and adjusting these labels with Amazon SageMaker Ground Truth. You can use Ground Truth and FiftyOne to accelerate your data labeling project.

Engineering 77

Engineering Feedback Marketing Management 77

AWS Machine Learning

MAY 18, 2023

Amazon Kendra is a highly accurate and simple-to-use intelligent search service powered by machine learning (ML). Amazon Kendra offers a suite of data source connectors to simplify the process of ingesting and indexing your content, wherever it resides. Configure optional encryption settings and tags. Basic knowledge of AWS.

Engineering 77

Engineering Management Enterprise Best practices 77

Beyond Philosophy

NOVEMBER 15, 2019

When you enter a store and before you see the first price tag, you will have developed a general Price Image of that store. Of course, we all know that Amazon has taken over Whole Foods. Associating the Whole Foods brand with the Amazon brand should lower the price image. To listen in , please click here. www.denverpost.com.

Construction 301

Construction Consulting Consulting Airlines 301

AWS Machine Learning

MAY 5, 2023

In this post, we discuss a machine learning (ML) solution for complex image searches using Amazon Kendra and Amazon Rekognition. Amazon Kendra is an intelligent search service powered by ML, and Amazon Rekognition is an ML service that can identify objects, people, text, scenes, and activities from images or videos.

Engineering 101

Engineering APIs Scripts Enterprise 101

AWS Machine Learning

APRIL 11, 2023

With the integrated development environment (IDE) of Amazon SageMaker Studio with Jupyter Lab 3 , we can build, run, and serve Streamlit web apps from within that same environment for development purposes. As an example, we use a custom Amazon Rekognition demo, which will annotate and label an uploaded image.

Scripts 74

Scripts Automotive Engineering Healthcare 74

AWS Machine Learning

MAY 25, 2023

Amazon Lex provides the framework for building AI based chatbots. To understand the overall structure of a RAG-based approach, refer to Question answering using Retrieval Augmented Generation with foundation models in Amazon SageMaker JumpStart. Ingesting document embeddings into Amazon OpenSearch Service.

APIs 77

APIs Enterprise Accountability Chatbots 77

AWS Machine Learning

NOVEMBER 21, 2022

Organizations across industries such as retail, banking, finance, healthcare, manufacturing, and lending often have to deal with vast amounts of unstructured text documents coming from various sources, such as news, blogs, product reviews, customer support channels, and social media. Fine-tune the pre-trained model on a new custom dataset.

Scripts 72

Scripts Metrics APIs Healthcare 72

AWS Machine Learning

MARCH 6, 2024

In this post, we demonstrate how to efficiently fine-tune a state-of-the-art protein language model (pLM) to predict protein subcellular localization using Amazon SageMaker. We start by downloading a public dataset using Amazon SageMaker Studio. drop(["Unnamed: 0", "Partition"], axis=1) df["Membrane"] = df["Membrane"].astype("int32")

Scripts 94

Scripts Biotechnology Healthcare Accountability 94

AWS Machine Learning

DECEMBER 23, 2022

In this blog post, we will review a solution to automatically redact PII data from a customer service conversation transcript. We will create an AWS Step Functions state machine, which orchestrates an Amazon Comprehend PII redaction job. You will provide the transcripts in the input Amazon S3 bucket. Deploy the sample solution.

APIs 83

APIs Engineering Analytics Call Center 83

AWS Machine Learning

JULY 29, 2022

The data scientists in this team use Amazon SageMaker to build and train a credit risk prediction model using the shared credit risk data product from the consumer banking LoB. It’s easy to get started with Amazon SageMaker Studio , a web-based integrated development environment (IDE), by completing the SageMaker domain onboarding process.

Scripts 72

Scripts Analytics Accountability Engineering 72

AWS Machine Learning

OCTOBER 2, 2023

The sample use case used for this series is a visual quality inspection solution that can detect defects on metal tags, which you can deploy as part of a manufacturing process. In a production setting, you can decide to automatically notify another system that takes care of removing faulty metal tags from the production line.

Engineering 91

Engineering APIs Management Enterprise 91

AWS Machine Learning

APRIL 7, 2023

To reduce the barrier to entry of ML at the edge, we wanted to demonstrate an example of deploying a pre-trained model from Amazon SageMaker to AWS Wavelength , all in less than 100 lines of code. As our sample workload, we deploy a pre-trained model from Amazon SageMaker JumpStart. The following diagram illustrates this architecture.

Telecommunications 81

Telecommunications Scripts Enterprise Engineering 81

AWS Machine Learning

JULY 25, 2023

These FMs can perform a wide range of tasks that span multiple domains, like writing blog posts, generating images, solving math problems, engaging in dialog, and answering questions based on a document. Amazon SageMaker JumpStart is an ML hub offering algorithms, models, and ML solutions. By default, it opens the Deploy tab.

APIs 80

APIs Healthcare Accountability Engineering 80

AWS Machine Learning

AUGUST 15, 2022

The following reference architecture shows how you can use AWS AI services like Amazon Textract and Amazon Comprehend , along with other AWS services to implement the IDP workflow. Amazon A2I is a machine learning (ML) service that makes it easy to build the workflows required for human review. Prerequisites. Extraction phase.

Banking 75

Banking APIs Accountability Analytics 75

AWS Machine Learning

SEPTEMBER 16, 2022

In this post, we demonstrate how to use Amazon Polly —a leading cloud service that converts text into lifelike speech—to read the content of a webpage and highlight the content as it’s being read. We accelerate that journey by demonstrating how to achieve this goal using Amazon Polly. Each voice requires its own pair of files.

Scripts 71

Scripts Accountability Enterprise Technology 71

AWS Machine Learning

DECEMBER 1, 2022

Recently, the Amazon SageMaker Studio launched an easy way to run notebooks as batch jobs that can run on a recurring schedule. Amazon SageMaker Studio Lab also supports this feature, enabling you to run notebooks that you develop in SageMaker Studio Lab in your AWS account. Choose Next: Tags. Choose Next: Permissions.

Accountability 76

Accountability Enterprise Management Personalization 76

AWS Machine Learning

NOVEMBER 16, 2022

In this post, we discuss some of the newer cross-account features to Amazon SageMaker that allow you to better share and manage model groups as well as manage model versions. Amazon Elastic Container Registry (Amazon ECR) is optional; it’s only required if your model requires its own environment.

Accountability 83

Accountability Best practices Scripts Engineering 83

Beyond Philosophy

OCTOBER 8, 2014

It was like PayPal was a little brother tagging along the bigger one. Google, Amazon, AT&T and Verizon, are just a few more of the big names that are in the mobile payment business. The rise in popularity of mobile payments, however, has given PayPal more opportunity to grow. What’s great about this split for the consumer?

Customer centricity 276

Customer centricity Customer retention Customer emotions Airlines 276

VirtualPBX

AUGUST 20, 2020

They may provide services (like a SaaS company) or sell goods without a storefront (think Amazon). A recent guest post on our blog points out the benefits of using a chatbot for your customer support. It’s not uncommon nowadays for individuals to set up their own internet-based businesses. Add to Chatbots, Build Personalization.

Chatbots 104

Chatbots APIs voip Enterprise 104

AWS Machine Learning

SEPTEMBER 29, 2022

Amazon SageMaker is a fully managed ML platform in the cloud that equips our enterprise customers with tools and resources to establish cost allocation measures and improve visibility into detailed cost and usage by your teams, business units, products, and more. Cost allocation tagging. Tagging in SageMaker.

Enterprise 72

Enterprise APIs Government Accountability 72

Toister Performance Solutions

MAY 14, 2019

Advertising disclosure: This blog participates in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means to earn fees by linking to Amazon.com and affiliated sites. Tip #7: Spot Their Name on Luggage Tags This one works well for hotel and airline employees.

Advertising 74

Advertising Airlines Personalization Customer Service 74

AWS Machine Learning

MARCH 15, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon via a single API, along with a broad set of capabilities you need to build generative AI applications with security, privacy, and responsible AI.

APIs 121

APIs Engineering Technology CRM 121

Lumoa

JUNE 14, 2023

In this blog post, we’ll answer all these questions and more. Elevate Your Customer Service Experience Amazon. Amazon is often hailed as the king of personalized, frictionless, and joyful customer service experiences, going above and beyond to ensure customer satisfaction. Does it spell doom for your business?

Customer centricity 83

Customer centricity Airlines Metrics Feedback 83

AWS Machine Learning

APRIL 23, 2024

We are excited to announce two new capabilities in Amazon SageMaker Studio that will accelerate iterative development for machine learning (ML) practitioners: Local Mode and Docker support. The domain’s role must also allow Amazon ECR access. ipynb notebook in blog/pytorch_cnn_cifar10. Open the pytorch_local_mode_cifar10.ipynb

Scripts 94

Scripts APIs Engineering Feedback 94

Beyond Philosophy

OCTOBER 8, 2014

It was like PayPal was a little brother tagging along the bigger one. Google, Amazon, AT&T and Verizon, are just a few more of the big names that are in the mobile payment business. The rise in popularity of mobile payments, however, has given PayPal more opportunity to grow. What’s great about this split for the consumer?

Customer centricity 150

Customer centricity Customer retention Customer emotions Airlines 150

Beyond Philosophy

OCTOBER 8, 2014

It was like PayPal was a little brother tagging along the bigger one. Google, Amazon, AT&T and Verizon, are just a few more of the big names that are in the mobile payment business. The rise in popularity of mobile payments, however, has given PayPal more opportunity to grow. What’s great about this split for the consumer?

Customer centricity 150

Customer centricity Customer retention Customer emotions Airlines 150

Eptica

FEBRUARY 6, 2019

Fast forward ten years and all of these have been displaced by Apple, Google, Microsoft, Amazon and Facebook This disruption is continuing across most industries. Reviewing 2018 – our top 10 blog posts from the year. You might also be interested in these posts: The 4 barriers to meaningful consumer conversations.

Automotive 73

Automotive Best practices Banking Customer emotions 73

JustCall

AUGUST 8, 2023

You must also optimize the product tags and descriptions to continuously improve search relevance based on user behavior. Domino’s Pizza integrated its ordering system with Amazon’s Alexa voice assistant. However, embracing technology for the sake of it will not give you the benefits outlined in this blog.

Chatbots 52

Chatbots Abandon rate Customer centricity Personalization 52

Kayako

FEBRUARY 14, 2018

Amazon Prime. If you’ve been on the internet long enough to read the beginning of this post, you know about Amazon Prime. You might not consider Prime membership to be a loyalty program, but think about it this way—Amazon Prime members make up the most active and loyal Amazon customers. Here’s how to overcome them: 1.

Customer retention 72

Customer retention Marketing Surveys Best practices 72

LiveChat

NOVEMBER 16, 2018

Here’s an example: the world’s favorite marketplace – Amazon – has perfected this customer support “workflow.”. Although I don’t remember the last time I needed help with an Amazon purchase, thanks to its carefully designed user flows and idiot-proof website architecture. is definitely the blog post. What do your blog posts do?

Customer Support 45

Customer Support Customer Care Entertainment Education 45

Eptica

FEBRUARY 5, 2020

Some brands that excel in other dimensions receive lower scores for ethics, for example, while Amazon is in the top five for overall satisfaction, its ethics rating lags behind its peers. You might also be interested in these posts: 2019 in focus: our top 10 blog posts from the year. Share this page on: Tweet.

Customer centricity 72

Customer centricity Marketing Metrics Surveys 72

Nicereply

JUNE 2, 2022

Established companies like Apple and Amazon have their own dedicated customer service center to cater to customers’ problems. Are they public Twitter tweets tagging and mentioning your brand? The post 6 Tips on Social Media Strategy for Your Customer Service appeared first on Customer Happiness Blog.

Customer Service 97

Customer Service Chatbots Customer Support Accountability 97

Eptica

DECEMBER 5, 2018

In a previous blog we looked at the skills the agent of the future will need – in this post Eptica’s CEO, Olivier Njamfa shares his thoughts about the customer of the future. Witness how consumers have embraced the likes of Amazon and Netflix because of the excellence of the customer experience they deliver.

Customer Experience 77

Customer Experience Best practices Advertising Chatbots 77

AWS Machine Learning

SEPTEMBER 14, 2023

It can be difficult to find insights from this data, particularly if efforts are needed to classify, tag, or label it. Amazon Comprehend custom classification can be useful in this situation. Amazon Comprehend is a natural-language processing (NLP) service that uses machine learning to uncover valuable insights and connections in text.

APIs 97

APIs Government Accountability Engineering 97

Customer Service Life

FEBRUARY 4, 2019

The text of this article originally appeared on the ICMI blog on December 5, 2018. That’s when we discovered an integration called BubbleIQ where agents, by simply tagging a ticket, can have that ticket posted to the appropriate Slack channel. Hint: Focus on Agent Performance.

Contact Center 67

Contact Center Chatbots Analytics CRM 67

AWS Machine Learning

NOVEMBER 22, 2023

Use the “Generative AI” tag as you are browsing the session catalog to find them. First, we’ll have a few foundational sessions related to various aspects of Amazon Bedrock —a fully managed generative AI service we launched earlier this year. And although our track focuses on generative AI, many other tracks have related sessions.

Engineering 112

Engineering Best practices APIs Government 112