Vonage

MARCH 8, 2016

Singapore Airlines has a tag line that sets an extraordinary standard: “Service even other airlines talk about.” Annual service awards praise those who go beyond the call of duty to make this tag line real. A budget airline says “We make flying fun!” Does your service vision match and magnify your values?

Education 63

Education Customer Service Airlines Transportation 63

Lumoa

JUNE 14, 2023

In this blog post, we’ll answer all these questions and more. To illustrate, let’s take the example of United Airlines’ reputation crisis. Or, more terrifyingly, when it’s plummeting into negative territory? Does it spell doom for your business? Well, not so fast.

Customer centricity 83

Customer centricity Airlines Metrics Feedback 83

Nicereply

OCTOBER 14, 2019

Delta Airlines does this well. Provide alt images tags. The post How to Make Customer Support More Accessible to All Users appeared first on Customer Happiness Blog. Kelly says she often has to call a company to find out if they have policies and infrastructure to meet her needs. Avoid the use of Flash. Seek feedback.

Customer Support 70

Customer Support Airlines Government Interactive Voice Response 70

Eptica

AUGUST 23, 2017

Author: Vincent Giraud As I’ve discussed in previous blogs , consumers in Asia are leading the way when it comes to technology adoption, helping to drive rising expectations of the experience they receive from brands. Date: Wednesday, August 23, 2017 Instant messaging and customer experience in Asia. Published on: August 23, 2017.

Customer Experience 100

Customer Experience Chatbots Transportation Airlines 100

inmoment

MARCH 5, 2020

For example, an airline may consider a passenger’s flight the extent of that individual’s experience, but this skewed view fails to account for buying a ticket, waiting in the airport, finding a hotel, and all the other elements comprising that passenger’s customer journey. . It’s All About The Journey. Constant Expectations.

Airlines 52

Airlines Accountability Customer Experience 52

ProProfs Blog

JANUARY 17, 2020

Not only did they report this news of United Airlines, but they also reported that the passenger faced severe injuries. . It’s easy for customers to tag a brand and write a post that talks about how they liked or disliked the service. . Why was he forcefully made to deboard a flight, you ask?

Customer Service 146

Customer Service Feedback Surveys Customer Support 146

REVE Chat Blog

FEBRUARY 5, 2020

What are the reasons that may label business with the worst customer service tag? Frontier Airlines shares a brilliant example of the importance of customer experience. The famous airlines miserably failed to fulfill the two core elements of customer service i.e. compassion and communication. Fail to offer real time support.

Customer Service 93

Customer Service Scripts Airlines Chatbots 93

Comm100

NOVEMBER 6, 2017

Facebook is 13 years old, and LinkedIn is almost 15 (not to mention the sites that came before these, like Myspace and blogs that started as early as the late 90’s). This blog post is a compilation of the worst social media customer service and marketing practices, that every successful business needs to avoid. Engage with Everyone.

Customer Service 59

Customer Service Airlines Accountability Marketing 59

Call Center Pros

OCTOBER 15, 2018

Also, thanks to the development of online shops, you can also entrust the booking of your hotel rooms or your airline tickets for business trips or even private. Administrative & Blogging Tasks: Transcription of Video and Audio Files. Blog Publishing Management. Moderating Blog Comments. Report Creation.

Technical Support 40

Technical Support outsourcing Airlines Accountability 40

Pointillist

OCTOBER 22, 2018

In this blog post, I detail nine uses of artificial intelligence to boost your customer experience measurement program by improving your understanding of the rich customer experience data you’re already collecting and making that data actionable. Airline X never responded to my complaint. I love being ignored.”.

Customer Experience 40

Customer Experience Analytics Metrics Multichannel 40

Comm100

OCTOBER 17, 2017

This blog post will show you exactly why social media customer service is so important, and how social media support can help take your business into the future of customer care. Think back, for example, to the video of the customer being dragged off a United Airlines flight.

Customer Service 49

Customer Service Customer Care Feedback Surveys 49

Comm100

FEBRUARY 6, 2018

This blog post will cover several of the top, most sought-out customer engagement tools on the market. WordPress blogs. As a downside, MailChimp does not support contact tagging or have advanced lead segmentation options. Out of all the customer engagement software tools that are out there, which one is right for your company?

CRM 41

CRM Enterprise SaaS Marketing 41