Interaction Metrics

JULY 10, 2023

While customer experience artificial intelligence is still nascent, AI for customer experience shows tremendous promise, both as a tool to measure experience and as a lever to improve it. There’s no question that AI is a powerful tool. “…for most [machine learning] projects, the buzzword “AI” goes too far.

B2B 48

B2B Customer Experience Chatbots Feedback 48

Eptica

SEPTEMBER 17, 2021

Our latest blog explores why omnichannel is now more important than ever, while highlighting the benefits it brings to both customers and businesses. Categorie(s): AI Trends & Markets Customers are now more demanding – and want to be able to contact organisations across more and more channels. Share this page on: Tweet.

Marketing 112

Marketing Management Customer Service 112

Eptica

MAY 21, 2021

Our latest blog outlines the reasons that agent stress is dramatically increasing – and four areas around wellbeing that contact centres need to focus on moving forward. You might also be interested in these posts: Successfully embracing AI for customer service. How can contact centres ensure they are retaining their best people?

Marketing 125

Marketing Management Customer Service 125

Eptica

JUNE 7, 2021

It is all about a combination of culture and technology, as our latest blog explains. Successfully embracing AI for customer service. Tags: Hybrid Working, Contact Centre Culture, collaboration Categories: Trends & Markets, Best Practice. Share this page on: Tweet. Increasing agent retention in the hybrid workplace.

Management 127

Management Best practices Marketing Technology 127

AWS Machine Learning

MARCH 25, 2024

In this blog post, you will learn how to power your applications with Amazon Transcribe capabilities in a way that meets your security requirements. In the following sections of the blog, we cover different mechanisms Amazon Transcribe has to protect customer data both in transit and at rest.

Best practices 79

Best practices APIs Transportation Personalization 79

Eptica

NOVEMBER 13, 2020

Our latest blog picks six key questions that the guide answers in-depth to help you to successfully embrace VoC. Read the full blog post on our parent company Enghouse Interactive’s website to find out more – or download the new Contact Babel guide here.

Best practices 126

Best practices Analytics Marketing Customer Experience 126

Eptica

MAY 14, 2021

Date: Friday, May 14, 2021 Author: Pauline Ashenden - Demand Generation Manager Successfully embracing AI for customer service. Author: Pauline Ashenden - Demand Generation Manager How can artificial intelligence help deliver a better customer experience and how far down the path to AI has the industry travelled?

Customer Service 72

Customer Service Chatbots Marketing Customer Experience 72

Comm100

DECEMBER 14, 2022

CXA uses AI to automate conversations, whether customer or company-initiated, for the entire customer lifecycle including marketing, selling, and servicing. Merge tags can help you personalize an email beyond just first names. AI-generated videos means you don’t have to worry about cameras, lighting, retakes, and editing.

Customer Experience 52

Customer Experience Chatbots Feedback Self service 52

AWS Machine Learning

SEPTEMBER 29, 2022

Across almost all AWS services, SageMaker included, applying tags to resources is a standard way to track costs. These tags can help you track, report, and monitor your ML spend through out-the-box solutions like AWS Cost Explorer and AWS Budgets , as well as custom solutions built on the data from AWS Cost and Usage Reports (CURs).

Enterprise 71

Enterprise APIs Government Accountability 71

AWS Machine Learning

FEBRUARY 13, 2024

Self-checkout process BigBasket introduced an AI-powered checkout system in their physical stores that uses cameras to distinguish items uniquely. The implementation of an AI-powered automated self-checkout system delivers an improved retail customer experience through innovation, while eliminating human errors in the checkout process.

Engineering 98

Engineering Gamification Scripts Big data 98

Eptica

APRIL 23, 2021

Author: Pauline Ashenden - Demand Generation Manager While 93% of contact centres are already using call recording solutions, new innovations such as AI mean that its benefits and applications are deepening, particularly in a hybrid working world. Tags: Call Recording, screen recording, compliance Categories: Product, Best Practice.

Best practices 72

Best practices Management 72

JivoChat

JULY 26, 2023

As we delve deeper into the digital era, the world of graphic design has begun to witness a significant shift, all thanks to the groundbreaking advancements in artificial intelligence (AI). AI, with its transformative potential, is making waves across multiple sectors, and graphic design is no exception.

Feedback 75

Feedback Technology Personalization Marketing 75

JivoChat

JUNE 21, 2023

It’s fair to say that AI is everywhere right now, and while many of us are still wary of its increasing capabilities, businesses across a number of industries are discovering how AI can actually help to streamline the way they work. Here’s all you need to know about streamlining your SEO strategy with AI.

Engineering 75

Engineering Best practices Technology Personalization 75

Eptica

JANUARY 8, 2021

Our blog outlines 5 key areas to focus on if you want to reduce hidden costs in the contact centre, from improving the agent experience to AI and automation – all without negatively impacting service levels. You might also be interested in these posts: Reviewing 2020 – our top blog posts from last year.

Self service 85

Self service Service level Marketing Customer Service 85

JivoChat

AUGUST 10, 2023

These include email marketing, blogging, social media marketing, and guest posting. Product comparison blog posts Great for: Boosting SERP ranking potential, raising domain authority scores, generating quality B2B leads, and nudging MoFu and BoFu leads to conversion. Comment on the promo post and tag their friends.

Sales 75

Sales Marketing SaaS Construction 75

Playvox

JUNE 15, 2022

Every single support leader has either just finished a significant tagging overhaul or is slowly coming to realize that they need to do one. Tags can be the bane of many support teams’ existences — especially if they do the process manually. You can help them prioritize how they spend their time with insightful tags about bugs.

Engineering 52

Engineering Education Accountability Marketing 52

Eptica

MAY 28, 2021

Our new guest blog from housing association expert Phil Riley outlines the six trends that Housing Associations need to focus on to transform their customer service. Successfully embracing AI for customer service. Tags: Housing Associations, Customer Service Categories: Trends & Markets. Share this page on: Tweet.

Customer Service 72

Customer Service Metrics Marketing Management 72

Playvox

AUGUST 23, 2022

Customer AI is a great way to extract insight from your chat conversations. By analyzing customer conversations and reviewing your tagging can you understand the potential reasons for customer churn. And then once you’re ready to dig into all that data, how do you go about it? Understand Churn And Improve Retention.

Benchmark 52

Benchmark Analytics Banking Customer Support 52

COPC

JUNE 9, 2023

Artificial intelligence (AI) is rapidly transforming the customer experience (CX) industry, offering businesses new opportunities to enhance their operations. This blog article discusses the importance of employing multiple types of AI, implementing effective controls and guardrails, and adapting specific roles within the CX organization.

Customer Experience 114

Customer Experience Analytics Technology Average Handle Time 114

JustCall

JANUARY 29, 2024

Guessing you have skimmed over quite a few (read many) blogs pitching JustCall against Convoso, let’s put a full stop to your search with this ultimate JustCall vs Convoso comparison right here. AI Support: Convoso’s voso.ai might be powerful but is no match for JustCall’s AI Copilot. What is JustCall Sales Dialer?

Sales 52

Sales Abandon rate APIs CRM 52

AWS Machine Learning

NOVEMBER 17, 2022

Organizations are using machine learning (ML) and AI services to enhance customer experience, reduce operational cost, and unlock new possibilities to improve business outcomes. Data underpins ML and AI use cases and is a strategic asset to an organization. For S3BucketNameForInput , enter blog-studio-pii-dataset-. Choose Next.

Engineering 63

Engineering Big data Accountability Analytics 63

Eptica

SEPTEMBER 10, 2020

In this new blog post, Trevor Davies, Head of Products in R&D, explores some of the key trends and influences from moving to the cloud, to monitoring speech and customer journey analytics, the growing impact of Robotic Process Automation.

Quality management 74

Quality management Analytics Technology Marketing 74

Inova Solutions

NOVEMBER 19, 2019

Over on the Geomant blog , we introduced chatbots as one of the key AI tools in the contact centre. The next question that a business would ask is how they can evaluate whether a chatbot is the right thing for them to start their journey of AI adoption. Add new comment.

Chatbots 40

Chatbots 40

Interactions

MAY 6, 2021

While humans and AI each have individual strengths, they can work together for the most desirable outcome. Humans and AI can be combined in many ways to achieve optimal performance results, depending on the unique needs of the industry and the company. But that’s not the only way that humans and AI can join forces.

Self service 62

Self service Interactive Voice Response Contact Center Wait times 62

AWS Machine Learning

JULY 25, 2023

With recent advancements in generative AI , there are lot of discussions happening on how to use generative AI across different industries to solve specific business problems. Generative AI is a type of AI that can create new content and ideas, including conversations, stories, images, videos, and music.

APIs 79

APIs Healthcare Accountability Engineering 79

USAN

JUNE 14, 2022

For example, agents who have 17 great customer interactions in a row may receive a reward tag that their colleagues can see. The tag identifies them as experts at answering complex calls effectively. Equip agents with AI-powered assistance. One powerful tool in contact center optimization is AI technology.

Contact Center 52

Contact Center Gamification Construction Technology 52

JustCall

APRIL 3, 2024

TL;DR: Quick look at the top 10 auto dialers JustCall is an all-in-one auto dialing solution with predictive dialing, extensive integrations, and AI-driven features. JustCall offers features like voicemail drop , reputation management, and conversational intelligence features with JustCall AI. Reporting and analytics tools.

Sales 52

Sales CRM Scripts APIs 52

AWS Machine Learning

MAY 5, 2023

Although articles of clothing are labeled with categories (and subcategories) and contain a variety of helpful tags that are extracted from the original product descriptions, the data is not systematically labeled with pattern or style information. It’s an established and well-cited dataset, but it isn’t directly suited for your use case.

Engineering 75

Engineering Feedback Marketing Management 75

Mindtouch

AUGUST 7, 2018

AI-powered customer feedback analysis software is the aggregator you need to overcome data silos for customer experience. Machine learning algorithms scan each comment that you feed them for overall sentiment and themes that they organize using tags. It would tag this comment with the themes of “Returns,” “Delivery,” and “Payments.”

Feedback 77

Feedback Customer effort Accountability Metrics 77

AWS Machine Learning

AUGUST 26, 2022

Review training videos and blogs – JumpStart also provides numerous blog posts and videos that teach you how to use different functionalities within SageMaker. It tags (classifies) each pixel of the input image with a class label from a predefined set of classes. It tags every pixel with an instance label.

APIs 78

APIs Scripts Enterprise Big data 78

AWS Machine Learning

MAY 25, 2023

One of the most common applications of generative AI and large language models (LLMs) in an enterprise environment is answering questions based on the enterprise’s knowledge corpus. Amazon Lex provides the framework for building AI based chatbots. Select the notebook aws-llm-apps-blog and choose Open JupyterLab.

APIs 76

APIs Enterprise Accountability Chatbots 76

Eptica

APRIL 15, 2020

Date: Wednesday, April 15, 2020 Author: Taoufik Massoussi - Product Manager & Head of AI The importance of listening to customers during COVID-19. Author: Taoufik Massoussi - Product Manager & Head of AI We are clearly going through an unprecedented time of change due to the COVID-19 pandemic, which is disrupting all of our lives.

Surveys 95

Surveys Best practices Analytics Feedback 95

JivoChat

FEBRUARY 24, 2022

Wix gives you the proper tools to easily create a website to sell online, showcase your work, post blog articles, and customize each section as it suits you best. It enables you to customize your website’s meta tags, URL, canonical tags, meta description, and structured data markup, for example. Customize meta tags.

Engineering 52

Engineering Best practices Analytics Advertising 52

JustCall

AUGUST 8, 2023

This is one of the first sectors to have successfully implemented AI technology and boosted the bottom line. In this guide, we will look at how conversational AI is transforming the Ecommerce sector, one sale at a time. But first, let’s understand what AI in e-commerce means. What is AI in Ecommerce?

Chatbots 52

Chatbots Abandon rate Customer centricity Personalization 52

Nicereply

NOVEMBER 5, 2019

However, some AI assistants are extremely good at dealing with repetitive questions. AI-Powered Insight Tools. Rather than trying to manually filter through ticket tags and feedback, consider trying an AI-powered insight tool. If you’re considering implementing AI, check out the following tools: Idiomatic.

Customer Service 96

Customer Service Chatbots Customer Support Enterprise 96

Creative Virtual

JULY 1, 2021

I’m very pleased to report that Creative Virtual is stepping forward to lead the way in removing this shroud of mystery around conversational AI pricing. These tools come with a lower price tag but end up negatively impacting the organisation’s bottom line by harming the customer experience and eroding customer loyalty.

Enterprise 52

Enterprise Virtual Agent Chatbots Consulting 52

Lumoa

NOVEMBER 3, 2022

Hint: its a feature, not a bug.

Analytics 83

Analytics Feedback Accountability Marketing 83