support-lexicon Blog Related Topics 
Enghouse Interactive
OCTOBER 19, 2020
AI Makes It Possible (Blog Series). Blog #3 of 4 With context, AI seeks to improve more quickly than ever. Recording – both voice and digital communications should be captured in real-time for agent support. Watch for our next blog on October 22nd: Key Learnings from our Webinar with Kate Legget of Forrester.
Totango
MARCH 25, 2021
In order to support their 311% growth last year, they had to act fast to scale operations – building a CS team from scratch, defining a customer journey, implementing a Customer Success platform, and automating the processes, communications, and customer experiences needed to scale – in a matter of weeks.
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Lumoa
DECEMBER 19, 2023
From enhancing customer support experiences to predicting market trends, AI empowers businesses across industries to make data-driven decisions that resonate with their audience. Traditional methods often use sentiment lexicons or predefined lists of words and phrases associated with specific sentiments.
Upstream Works
OCTOBER 19, 2021
The term “digital channels” has become core to the contact center lexicon recently, and for good reason. Both AI and mobility create a broad range of attractive use cases for digital communication channels, and this simply makes the customer engagement opportunity larger than what traditional communication channels can support.
Blueship Call Center
AUGUST 22, 2023
We’ll go into great depth about outsourcing customer support in this post. Boost your productivity and competitiveness With outsourced answering services, you can be confident that your clients will get the support they require when they require it. They’ll be happier as a result, and you’ll feel less anxious.
Hodusoft
JANUARY 17, 2024
Revolutionizing Customer Engagement: The Power of UCaaS Contact Center Software The term ‘UCaaS’ has been in the modern telephony lexicon for quite some time now. In this blog post, we will understand UCaaS contact center software , its features, and its benefits in detail. It’s the acronym for Unified Communications as a Service.
Anexa BPO
OCTOBER 15, 2021
Sleep has emerged as a science unto itself, with tracking apps, naturopathic supplements and other sleep-enhancing products all part of the sleep lexicon. The post Alive and Well – How BPO Outsourcing Companies Can Support the $1.5 Trillion Wellness Market first appeared on Anexa BPO.
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