Blueship Call Center

AUGUST 22, 2023

Outsourcing your customer service to an outside agent may drastically reduce overhead, saving you money, resources, and frequently a great deal of stress. You make a vow to yourself that you’ll never employ the quaint call center that answers unattended phones. Outsourcing customer service is a desirable concept.

outsourcing 57

outsourcing Customer Care Average Handle Time Call Center 57

Hodusoft

NOVEMBER 1, 2022

What is First Call Resolution (FCR): A Complete Guide. The organization’s using the Call Center Software to measure how well they handle customer calls and try to improve CX with the first call resolution. What is the first call resolution (FCR)? What is the first call resolution (FCR)?

First call resolution 52

First call resolution call center software Call Center Wait times 52

NobelBiz

MAY 2, 2023

Welcome to this insightful blog post, where we discuss building a successful outbound lead generation strategy for contact centers. Other shifts include telcos trying to block calls they deem excessive and labeling calls as spam likely. The days of just loading up a list and cold-calling people are gone.

Contact Center 52

Contact Center Average Handle Time Call Center CRM 52

Method:CRM

MARCH 20, 2023

Reduces internal workload Implementing a customer web portal isn’t only beneficial to your customers. It also improves internal work processes, and takes some of the stress off you and your employees. Customer portals reduce internal workload by automating customer-facing workflows. What are customer portal solutions?

CRM 52

CRM Enterprise Self service Accountability 52

Method:CRM

MARCH 20, 2023

Reduces internal workload Implementing a customer web portal isn’t only beneficial to your customers. It also improves internal work processes, and takes some of the stress off you and your employees. Customer portals reduce internal workload by automating customer-facing workflows. What are customer portal solutions?

CRM 52

CRM Enterprise Self service Accountability 52

Playvox

MARCH 27, 2023

Operating a successful contact center demands attention to a wide range of factors, from investing in your agents’ well-being and training to implementing the right tools and technology. Revolutionize Your Customer Support Center Productivity: 10 Proven Strategies 1.

Contact Center 84

Contact Center Gamification Coaching Quality management 84

Vistio

JULY 11, 2022

Welcome Steven, can I record this call for quality assurance? Listen to the full podcast here: Welcome, welcome. Today we have on the pod with us, Stephen Loynd. Absolutely Hailey. And thank you for having me on this beautiful Wednesday morning here in Northern Virginia. Thank you so much for being with us. The dark world. That’s right.

Technology 52

Technology Self service Contact Center Analytics 52