ShepHyken

NOVEMBER 18, 2016

This week on our Friends on Friday guest blog post my colleague, Timi Garai, discusses the power of millennial moms and how to gain their loyalty. Think with Google found that 80% of mothers turn to the Internet to search for answers to specific questions, like what kind of toys can improve certain skills when a child plays with it.

Education 296

Education Marketing Management Customer Service 296

ShepHyken

SEPTEMBER 1, 2017

Both are constantly searching for new applications that will save them time. And if they don’t see a way to get an answer right where they are, they’re going to search the web and either fail to find their answer or, worse yet, end up on a competitor’s site. The post Guest Blog: Don’t Make Me Wait appeared first on Shep Hyken.

Self service 209

Self service B2B SaaS Enterprise 209

ShepHyken

SEPTEMBER 30, 2016

This week on our Friends on Friday guest blog post my colleague from Down Under, Warwick Merry, writes about an experience he had that demonstrates why a business must have the systems and processes in place to take care of new and existing customers. The post Guest Blog: Stop Wasting Money! Shep Hyken .

Advertising 293

Advertising Entertainment Marketing Personalization 293

ShepHyken

JUNE 7, 2019

When someone has a question, faces a technical issue, or needs any kind of help from a business, be it a contractor, lawyer, or doctor, they’ll do a quick search to find their website. The post Guest Blog: Connect With Your Customers & Watch Your Business Grow appeared first on Shep Hyken. Make It Personal.

Customer centricity 294

Customer centricity Advertising outsourcing Chatbots 294

JivoChat

AUGUST 22, 2023

Learning how to start a travel blog will help you share your passion for visiting different places and getting to know cultures from other countries all around the world. Step by Step How to Start a Travel Blog How to start a travel blog is simpler than you might believe. Will you make videos for your blog too?

Engineering 75

Engineering Analytics Best practices Customer Support 75

AWS Machine Learning

AUGUST 22, 2022

Amazon Kendra is an intelligent search service powered by machine learning (ML). With Amazon Kendra, you can easily aggregate content from a variety of content repositories into a centralized index that lets you quickly search all your enterprise data and find the most accurate answer. Perform intelligent search with Amazon Kendra.

Enterprise 71

Enterprise APIs Accountability Management 71

AWS Machine Learning

MARCH 2, 2023

This post provides the steps to help you create an enterprise search engine on AWS using Amazon Kendra by connecting documents stored in a S3 bucket only accessible from within a VPC. For more information, see enhancing enterprise search with Amazon Kendra. On the kendra-blog-index page, choose Add data sources.

Enterprise 87

Enterprise Engineering Accountability Best practices 87

ShepHyken

FEBRUARY 22, 2019

Whenever I am trying to find something in the store and ask employees for help, they walk me to the item I am searching for rather than sending me on my own scavenger hunt as other grocery stores do. The post Guest Blog: How One Experience Started My CX Passion appeared first on Shep Hyken.

B2C 268

B2C B2B Customer centricity Employee engagement 268

ShepHyken

SEPTEMBER 16, 2016

This week on our Friends on Friday guest blog post my colleague, Mark Smith, writes about how crucial personalization can be to the customer experience. The post Guest Blog: Persona-lizing the Customer Experience appeared first on Shep Hyken. Shep Hyken.

Customer Experience 295

Customer Experience Personalization Marketing Analytics 295

JivoChat

NOVEMBER 3, 2022

Do you know how to create a blog on WordPress? With just a few steps, you can have your own blog up and running. There are millions of different blog types on the internet, you can write about multiple topics and conquer visibility in specific niches. Besides, your blog won’t display WordPress ads. .

Engineering 75

Engineering Best practices Accountability Personalization 75

AWS Machine Learning

DECEMBER 20, 2022

In this post, we discuss the process of using Neptune to generate embeddings used to conduct our out-of-catalog search in Part 3. In Part 3 , we walk through how to apply our knowledge graph embeddings to an out-of-catalog search use case. For this blog post we use the original configuration file. Solution overview.

Entertainment 91

Entertainment Advertising Surveys Accountability 91

ShepHyken

NOVEMBER 17, 2017

A woman goes online to search for a hotel to stay at during her upcoming trip to New York. She types in “hotels in New York” in the search box and results populate the page. More than a third of searches are local , according to research by ReviewTrackers. – Shep Hyken. Reviews Help Customers Find You.

Advertising 202

Advertising Feedback Customer Experience Customer Service 202

ShepHyken

OCTOBER 11, 2019

As a reader of Shep’s blog, I’ll assume you know you’re in the people business. The post Guest Blog: Building a Human Powered, Technology-aided 21st Century Customer Experience appeared first on Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

Technology 238

Technology Customer Experience Personalization Engineering 238

ShepHyken

FEBRUARY 15, 2019

Mobile app : Your staff never needs to abandon a customer by disappearing to the back room to look for an item — they can search for inventory on a mobile device with just a few taps. Outside of work, she can usually be found wandering around Montreal neighborhood in search of food.

Sales 220

Sales Personalization Feedback Management 220

ShepHyken

DECEMBER 28, 2018

So, it stands to reason that this group is in search of ease of use when it comes to all things “online.” They are wholly averse to hold music (a phone call is out of the question), they prefer to search for answers online, and whenever possible will “go it alone” over asking for help.

Customer Service 243

Customer Service Self service Customer Support Scripts 243

JivoChat

OCTOBER 25, 2022

Nowadays, there are multiple ways how to monetize a blog. You will need to analyze what are the most effective strategies to implement on your blog and make money with them. It’s necessary to take into consideration what your goals with the blog are, the skills you have, and the actions you would enjoy dedicating yourself to. .

Advertising 75

Advertising Sales Marketing Best practices 75

Guru

NOVEMBER 12, 2020

Check out any of Guru’s product launch blog posts , and you’ll notice a recurrent theme: improving the search experience for our customers. And for good reason —with a dedicated search team of data scientists, product managers, and engineers, search and knowledge discoverability in Guru is always being tested and improved upon.

Engineering 62

Engineering Technology Management 62

CSM Magazine

JULY 17, 2023

If you are a business owner that does not have a blog, it is time to change that. Now that we have that out of the way, let’s cover the most important advantages of having a blog. Later on, we will also give you some tips on how to blog effectively. Later on, we will also give you some tips on how to blog effectively.

Entertainment 52

Entertainment Engineering Advertising Marketing 52

ShepHyken

JANUARY 18, 2019

By deploying an intelligent virtual assistant in this scenario, these simple transactions can be automated by processing each inquiry and delivering the correct responses in the same time it would take an agent to search your knowledge base. The post Guest Blog: Are You Setting the Right Customer Experience Goals?

Customer Experience 232

Customer Experience Airlines Average Handle Time Contact Center 232

ShepHyken

AUGUST 31, 2018

The most obvious way to provide proactive support is to help people searching for an answer in a knowledge base or not completing the order quickly – they’ll likely receive an email or a chat message to help them complete the purchase, using similar methods that have worked for customers in the past. search online.

Self service 184

Self service Chatbots Personalization Interactive Voice Response 184

AWS Machine Learning

DECEMBER 20, 2022

In this three-part series, we demonstrate how to transform and prepare IMDb data to power out-of-catalog search for your media and entertainment use cases. In Part 3, we walk through a demo application out-of-catalog search that is powered by the GNN embeddings. In the search field, enter IMDb. Amazon Neptune. Amazon Neptune ML.

Entertainment 83

Entertainment Scripts Personalization Advertising 83

ShepHyken

MAY 4, 2018

Moreover, when the prospect clicks on an ad or search engine result, that click had better take the prospect to a relevant page. You search for a product on a search engine. The post Guest Blog: 3 Essential Stages of Cultivating a Winning Customer Experience appeared first on Shep Hyken.

Customer Experience 198

Customer Experience Advertising Engineering Sales 198

ShepHyken

APRIL 12, 2019

Additionally, strong seasonal employees may even become full-time employees (UPS and Target, for example, hire one-third of their seasonal employees for full-time work), giving an organization an extended probationary period and saving time and money in its talent search.

Customer Service 268

Customer Service Education Healthcare Customer centricity 268

AWS Machine Learning

AUGUST 14, 2023

This blog post is co-written with Tuana Çelik from deepset. Enterprise search is a critical component of organizational efficiency through document digitization and knowledge management. The RAG technique has become increasingly important in enterprise search.

Enterprise 70

Enterprise Scripts Best practices Analytics 70

ChurnZero

DECEMBER 9, 2020

You can see this is the case by taking a look at the Google search trends for “Customer Success” and “Customer Experience” over time. Numbers represent search interest relative to the highest point on the chart for the given region and time period. Must-Read Customer Success Blogs. The Success League Blog. Tri Tuns Blog.

Consulting 98

Consulting Consulting Best practices Upselling 98

ShepHyken

APRIL 27, 2018

Empower customers to easily search, filter and sort so they can find exactly what they are looking for. A quick product search that caters to every need is key, and provide word tags so products can instantly show up in search results. While searching, showcase what’s trending and hot. Keep the Checkout Process Simple.

Enterprise 204

Enterprise Feedback Personalization Sales 204

ShepHyken

AUGUST 16, 2019

Players must search for new, vivid ways to describe the object so that their partners can get a clear idea of it without seeing or touching it. We share tips about customer service and communication on the Userlike Blog. . The post Guest Blog: 7 Games to Train Your Team’s Communication Skills appeared first on Shep Hyken.

Personalization 215

Personalization Customer Service Marketing Sales 215

Mindtouch

FEBRUARY 28, 2020

Every day, customers around the world come to your sites and use the search bar to look for answers, solutions, and information. The combination of modern site search experiences, machine learning and artificial intelligence, and analytics has enabled new and powerful insights around why customers use your site search.

Analytics 62

Analytics Marketing Customer Experience Self service 62

ShepHyken

JULY 6, 2018

Employees Are Actively Searching For A New Job. The post Guest Blog: Using Sales Contests to Lift Customer Experience appeared first on Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com. Read Shep’s latest Forbes Articles: Half Of U.S.

Sales 179

Sales Customer Experience Upselling Management 179

ShepHyken

APRIL 26, 2019

Technology’s very fascinating, I love looking at technology, but most businesses look at technology first and then search for a problem it can solve, which is a big issue.”. The post Guest Blog: ‘Why Build It and They Will Come’ Doesn’t Always Work in CX appeared first on Shep Hyken.

Technology 214

Technology Marketing Metrics Surveys 214

ShepHyken

JUNE 1, 2018

While keeping these pointers in mind, you’ll have to search for a live chat software that helps you handle them all in one go. The post Guest Blog: Things to Consider Before Buying a Live Chat Software appeared first on Shep Hyken. Monitor cart abandonment. Monitor support costs. There are various options available in the market.

Customer Support 253

Customer Support Sales Marketing B2B 253

ShepHyken

NOVEMBER 10, 2017

Promising travel search marketplace, ixigo, uses the power of live chat to solve traveler queries around the clock. The post Guest Blog: Live Chat Simplifies the Customer Journey appeared first on Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

Transportation 185

Transportation Analytics Banking Metrics 185

Enghouse Interactive

OCTOBER 13, 2020

AI Makes It Possible (Blog Series). Blog #2 of 4: Seeking th e Root Cause and Affecting the Right Outcome. Watch for our next blog in this series, coming October 21st: Constant Learning Improves AI Recommendations. Understanding Why Transforms the Customer Experience. This works, but only when using the right dataset.

Scripts 95

Scripts Interactive Voice Response Analytics Contact Center 95

Noble Systems

MARCH 5, 2019

We have heard of the phrase “technology in search of a problem,” and there is now a corollary version of “regulations in search of a problem.” This is not my only issue with the recent FCC Order, but that is another topic for another blog. The post Regulations in Search of a Problem appeared first on Noble Systems.

Wireless 75

Wireless Contact Center Personalization Technology 75

Cisco - Contact Center

APRIL 15, 2024

The search for sustainable technology solutions has become a growing concern for developers. In support of this effort, the Cisco DevNet team is hosting Developer Sustainability Week, an online event… Read more on Cisco Blogs

Technology 94

Technology 94

OctopusTech

OCTOBER 8, 2019

A well-researched and high-quality blog post would be worthless if no one ever finds it online. So, how can you improve your SEO and optimize your blog posts so that they may rank high on Google and other search engine’s SERP? Well, that is exactly what we are going to learn in this blog post today. Keyword Research.

Best practices 74

Best practices Marketing 74

CustomerSuccessBox

MAY 18, 2022

Searching for blogs in the arena is getting accessible slowly and it’s time you leverage the essential knowledge these blogs have to offer, to flourish! Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022! Suggested blog : Account Expansion: If You Want To Grow Fast, Do This….

SaaS 52

SaaS Upselling Education Customer retention 52