aircall

OCTOBER 6, 2022

Aircall is the cloud-based call center and phone solution of choice for modern businesses that helps manage and streamline operations in the areas of customer service, sales and support. The post Aircall Strengthens Its Position in the Spanish Market and Opens Its Office in Madrid appeared first on Aircall Blog.

Marketing 62

Marketing SaaS Education CRM 62

Nicereply

NOVEMBER 23, 2023

For many people, a good quote can help them refocus or see things in a new light. This can be in the form of posters, wall decals, or even desk calendars. They work because they can quickly remind us of what’s important. For CX professionals, quotes about customer experience can serve as daily nudges.

SaaS 59

SaaS Feedback Brand ambassadors B2B 59

aircall

JULY 18, 2022

Worldwide, Aircall is among a small group of 150 private SaaS companies to reach Centaur status and will continue building on this recent achievement with expansion plans in Singapore and Madrid later this year. The post Aircall Appoints New Chief Executive Officer appeared first on Aircall Blog. About Aircall. Press contacts .

SaaS 62

SaaS Marketing Management 62

ProProfs Blog

MAY 3, 2019

With the rising number of customer questions regarding products & services, it has become essential to have a dedicated database that can help manage customer requests and complaints as efficiently as possible. It is also known as a Help Desk Ticketing System or simply Help Desk. A Shared Inbox for Tickets.

Management 68

Management Customer Support Self service Surveys 68

CrazyCall

SEPTEMBER 4, 2018

Of course we can’t highlight thousands, indeed tens of thousands of inspirational and experienced sales executives, but we’ve created this list of 21 influencers who constantly share helpful advice, sales tips & tricks on social media and make up the world of sales, including the social selling. Personal blog. Personal blog.

Sales 129

Sales SaaS CRM B2B 129

Nicereply

JULY 13, 2021

Giving the team hands-on usage that mimics customer use cases helps build a clearer understanding of pain points, frustrations, and best practices and can significantly improve their service. They provide B2B SaaS solutions for brands and manufacturers globally. However, at many companies, this is difficult or impossible.

B2B 98

B2B B2C SaaS Technical Support 98

Totango

MARCH 4, 2022

In this article, we’ll take a look at the relationship between these two important ingredients for a successful SaaS business model. Finally, we’ll explore what B2B customer service and customer success have in common and why you need them to work together to achieve winning SaaS business results. What is B2B Customer Service?

B2B 91

B2B Customer Service Interactive Voice Response B2C 91

TeleDirect

DECEMBER 14, 2023

We’ll help you determine the optimum support now and as you grow. This requires comprehensive account-specific training to help you reach your determined goals. If you’re a subscription-based brand or a SaaS company, it’s easier to calculate. We will add more agents to support you.

Call Center 62

Call Center Customer retention Technical Support Sales 62

Babelforce

JULY 15, 2021

First, it saves you money (by helping customers to help themselves). This means when people turn to the search engine for help (which they invariably do) they’ll find your website. Your staff can use them as an internal resource to help solve customer queries they don’t have an instant answer to. #2 2 Conversational AI.

Self service 98

Self service Contact Center Chatbots Interactive Voice Response 98

PeopleMetrics

FEBRUARY 26, 2018

It has become all too common for B2B SaaS companies to survey their customers once a year through a moment-in-time customer relationship survey, with at least one section addressing the ultimate question of Net Promoter Score (NPS). The same applies for B2B SaaS companies. the question of NPS for your company:? I’m not joking.

SaaS 96

SaaS Feedback Surveys B2B 96

Totango

JUNE 1, 2021

Customer Success software helps your enterprise understand what matters to your customers. Support: Help desk tickets and support status. The digitization of business has created a customer-centric economy dominated by subscription services and SaaS enterprises. Voice of Customer: Survey responses and satisfaction scores.

Enterprise 69

Enterprise Upselling Metrics Accountability 69

Kayako

AUGUST 10, 2018

Giving prospects and customers the ability to connect with your business and have live conversations with various departments and teams displays commitment and an earnest desire to help. It is this availability and readiness to provide service that’s helping businesses convert more leads to happy customers. Kayako Live Chat Statistics.

SaaS 52

SaaS Customer Support Personalization Customer Experience 52

aircall

FEBRUARY 2, 2018

Your internal messaging system was a tap on the shoulder, and your communal desk doubled as a ping-pong table (or was it the other way around?). As the customer list gets longer so too will your help queue. Here’re a few helpful apps to consider. Speed and simplicity are at stake, but Loom is here to help.

Customer Support 103

Customer Support Multichannel First call resolution Analytics 103

ProProfs Blog

SEPTEMBER 20, 2019

An issue tracking software based on SaaS enables your operators to track all customer issues and requests – all in the same place. As the customer support helps to maintain brand reputation through better audience engagement, they can win over more customers, while retaining your existing ones. The Technology Angle.

Customer Service 102

Customer Service Airlines Gamification Customer retention 102

Jive

SEPTEMBER 24, 2019

In addition, because it’s offered following a SaaS-based platform, there’s minimal overhead investment. Unified Communication (UC) tools, which are anchored on Hosted VoIP, help foster better collaboration through numerous available functionalities. The post The Impact of Hosted VoIP on Mobility appeared first on The Jive Blog.

voip 42

voip SaaS Technology Management 42

ClientSuccess

MARCH 23, 2021

For most CSMs – and SaaS organizations in general – the work from home era is officially here, and has been for a while. This makes things much more personal and helps customers feel comfortable with the new business analyst or implementation manager joining the team. Remember, your video is on! .

SaaS 65

SaaS Personalization Accountability Sales 65

ProProfs Blog

DECEMBER 22, 2020

As SaaS-based tools gained more popularity for their speed and better management features, businesses had to rethink support strategies. Businesses understood the growing importance of live chat in customer service and how it can help them overcome existing contact center challenges. Challenges Faced by Contact Centers. For Customers.

Contact Center 130

Contact Center Call Center Feedback Wait times 130

ProProfs Blog

FEBRUARY 7, 2020

Basically, a crash course that helps you understand your customer’s needs and expectations. It is also about assisting them by being empathetic to their concerns and helping them with a solution. Another key skill that helps customer support agents to understand customer intentions and address their needs in the right manner.

Customer Support 160

Customer Support Surveys Inbound sales Construction 160

Customer Service Life

MARCH 24, 2018

This article was originally published on the ICMI Blog on December 21, 2018. I went through my last year of blog posts and found the experiences that taught me something, and in some cases continued to gnaw at me throughout the year. While it’s been a few months, these lessons are still relevant. Click here to read it.

Coaching 60

Coaching Chatbots Contact Center SaaS 60

OctopusTech

MARCH 1, 2023

Inbound calls are typically fielded by the organization’s call center or help desk which then handles the consumer’s complaint or request. Engaged employees feel an emotional commitment toward their employers and are more vested in helping their employers succeed. What Are Inbound Calls?

Interactive Voice Response 62

Interactive Voice Response Call Center Gamification Schedule adherence 62

Vonage

JANUARY 16, 2017

Despite the difficulties, if you’re a contact manager, there are a select number of habits and practices that will help you follow the path to greatness. Allowing agents to air their voice via team meetings will help them feel as though they play a vital role in the success of the contact centre. Listen to feedback from your agents.

Customer Service 86

Customer Service Feedback Technology Customer centricity 86

ClientSuccess

JUNE 27, 2018

This could mean fun, casual blog posts with plenty of memes and visual aides, or a new case study that features an amazing success story. Building catchy emails with witty, eye-grabbing subject lines can help engage customers and cut through the summer monotony. eBooks: Ultimate Guide to SaaS Customer Success Metrics.

Best practices 40

Best practices Entertainment SaaS Surveys 40

SmartKarrot

DECEMBER 23, 2021

Irrespective of whether you are a start-up or an established B2B SaaS company, one thing that you need to keep in mind: products never remain static, and features keep changing over a while. Certain companies try to post these features by announcing them on their blog, but before long, it becomes outdated. To reduce friction.

B2B 10

B2B SaaS Education Upselling 10

aircall

MAY 15, 2017

With the emergence of the subscription economy and in particular in the SaaS industry, we have come to distinguish 2 main business activities that contribute to the growth of a company: Hunting and Farming. The rep helped the company foster productivity by showing them how to use new routing functions. They became clients.

Sales 88

Sales Accountability Engineering APIs 88

aircall

OCTOBER 25, 2018

Today, sales enablement is a growing area of focus for almost all B2B service providers — especially SaaS companies struggling to differentiate themselves amid stiff competition. In my previous role, I was the sales enablement coordinator for a high-growth SaaS company. No fluff, get down to the nitty-gritty. 3) when and how to use it.

Sales 75

Sales B2B Outbound sales SaaS 75

JustCall

APRIL 5, 2023

It helps you streamline your approach and create a definite process for managing customers. In this blog, we will explore what customer success management is about, the instrumental role its software plays in driving customer success, as well as the various customer success management tools utilized in this endeavour.

Management 52

Management CRM Analytics Customer retention 52

ProProfs Blog

NOVEMBER 9, 2021

Therefore, tools and methods used to measure customer satisfaction should be defined carefully, and we are here to help. Walk through this blog to gain deep insights into how to effectively measure customer satisfaction and master actionable ways to improve it. What is Customer Satisfaction? Did you know?

Surveys 146

Surveys Feedback Metrics Customer retention 146

ChurnZero

AUGUST 16, 2019

As a member of the ChurnZero team, I’m lucky enough to work only a few desks away from our Customer Success Managers (CSMs). This helps ensure that your tasks are completed efficiently and completely. Most importantly, don’t forget to pass it forward and help your vacationing colleagues when they are out of the office!

Customer centricity 53

Customer centricity SaaS Sales Metrics 53

CrazyCall

NOVEMBER 22, 2018

To help us sort through what sales tips actually work, and which ones each salesperson should consider implementing within the next year, we’ve contacted the most popular sales influencers. Dan, you are a world famous business coach for SaaS founders. You’re coaching SaaS founders to help scale and grow faster.

Sales 61

Sales SaaS Coaching Outbound sales 61

SmartKarrot

APRIL 13, 2020

SaaS companies have transformed the way global businesses work. Ever since its inception in the 1960s, SaaS has evolved from a mere time-sharing system to innovative and efficient applications that can be accessed on multiple computers. In this blog we’ll talk about SaaS business and top 50 SaaS companies in 2020.

SaaS 19

SaaS Engineering APIs Analytics 19

aircall

JANUARY 13, 2017

This will train customers and help them adopt your product by being more self-reliant, and will also give your agents an opportunity to be more efficient and useful. By setting up a quality monitoring strategy , you can get an idea of how well your team is performing, and how to help them improve. Work on your bedside manner.

Customer Service 59

Customer Service voip Morale Sales 59

Kayako

DECEMBER 31, 2015

Last year, we rounded up the best blog posts of 2014 and saw some trends on hiring, job policies and communication. Come back soon for our prediction on 2016, or sign up for the blog and we’ll send it straight to your inbox. The Five Elements of a Perfect SaaS Support System , by Emeric Ernoult. Now onto the best of 2015!

Customer Support 35

Customer Support Self service Multi-channel support SaaS 35

SmartKarrot

MAY 28, 2021

Let us delve into the blog to know more. Ultimately, this helps to rev up the revenue bar and nurture the culture of loyal relationships with the customers. To understand how SmartKarrot can helps SaaS companies keep and grow loyal customers, Request a Demo. What is a Customer-First Strategy? Read on to know more.

Customer centricity 17

Customer centricity Morale SaaS Sales 17

Help Scout

AUGUST 8, 2018

Help Scout “grandfathers” old pricing plans for two years, meaning that current customers don’t see any rate increase until 730 days after raising prices for new customers. Help desk software that won’t break the bank. McKinsey hints at three keys to help pinpoint how to increase your prices. or offer lifetime guarantees.

Banking 40

Banking SaaS Accountability Engineering 40

aircall

APRIL 16, 2021

SaaS software, also known as cloud-based software, has now gone mainstream, making it easy for teams to leverage all the software programs they need to work collaboratively, wherever they are. Let’s look specifically at how SaaS software can help sync your sales and support teams so they work together in perfect harmony.

SaaS 62

SaaS Sales Coaching APIs 62

aircall

JUNE 28, 2022

They had the idea of creating SaaS softwares for all the key tools that businesses use, including email, media monitoring, professional credit cards, and phone calls. But it helped us go much deeper in our understanding of VoIP, call quality, our software debt, and what we need to do consistently to ensure a high-quality service.

SaaS 147

SaaS Engineering Metrics Telecommunications 147

ProProfs Blog

MARCH 29, 2019

This email is basically a trouble ticket for the customer support and a help desk software enables them to track the ticket. Having said that, let’s first cover the basics of the help desk. What is a Help Desk? Let us now learn what is help desk software. Benefits of Help Desk Software.

Customer Support 112

Customer Support Surveys Banking Feedback 112