ShepHyken

JANUARY 5, 2018

Reasons for bad customer service. There are many reasons businesses have poor customer service, and they can vary by industry, but in my opinion, there are four common themes that cause bad customer service. – Shep Hyken. Let’s face it, customer service is the lifeline of any company. That’s 3 times more than positive reviews.

Customer Service 202

Customer Service Multi-channel support Customer Experience Personalization 202

ShepHyken

NOVEMBER 9, 2018

This week we feature an article by Andy Steuer who shares valuable information about how to use virtual web assistants to optimize productivity in areas of customer service, customer support, CRM management and more. – Shep Hyken. This is where the benefits of a virtual web assistant truly shine. Support Tickets and CRM Management.

CRM 239

CRM Enterprise Benchmark outsourcing 239

CCNG

MARCH 15, 2023

We asked executives to rank how often they use certain customer service channels today and how often they expected to use them in 10 years. Human-centric channels like voice, email, and live chat with a human remained in the top three spots. But people still want to connect with people. Longer handle times.

Call Center 195

Call Center CCNG Self service Surveys 195

ProProfs Blog

AUGUST 14, 2020

And one tool that helps you conduct consistent communication and simplify customer journey is live chat. Let’s find out different areas where live chat can help your business optimize customer journey efficiently. 5 Ways to Optimize Customer Journeys Using Live Chat. Tweet this.

Analytics 174

Analytics B2B Education Feedback 174

Enghouse Interactive

AUGUST 26, 2020

It’s Not an Option – It’s Expected (Blog Series). Register for our upcoming w ebinar “How and Why Customers Use Self-Service” with Steve Morrell, Managing Director and Principal Analyst of ContactBabel . Blog #1 Into the Vortex “Cross Channel is the New Omni-Channel”. Choices Expected. Choices Offered.

Self service 58

Self service Contact Center CRM Customer Support 58

CSM Magazine

JANUARY 24, 2024

There also might be people who are using a site that isn’t in their mother tongue. There’s no reason why any kind of language or visual impairment should stop someone from being able to enjoy an iGaming site. No matter what business you have, you’re going to need some form of customer service.

Customer Service 59

Customer Service Accountability Feedback Customer Support 59

ProProfs Blog

DECEMBER 16, 2020

To make instant help possible, you’ll need live chat software to manage support during the holidays on your website besides offering phone and email platforms. But simply adding live chat to your website won’t be enough. How Can Live Chat Help During the Holidays? Let’s get started.

Management 147

Management Chatbots Sales Upselling 147

Comm100

SEPTEMBER 4, 2022

Note: This blog post was originally published in January 12th, 2017. More companies all the time are experiencing the benefits of live chat , but how does one maximize these benefits? With these tools in place, Comm100’s live chat benchmarks have shown an impressive 84% positive rating across all organizations.

Best practices 97

Best practices Customer Service Abandon rate Benchmark 97

OctopusTech

JULY 31, 2023

If you haven’t received a response from your clients about your services for a long time, then you should immediately take necessary actions like using live chat outsourcing to find out the reason by checking the quality of your products and services. Some claim that live chat might make customers feel underappreciated.

outsourcing 62

outsourcing Metrics Customer Service Chatbots 62

ProProfs Blog

DECEMBER 22, 2020

This trend of call centers for chat support shifted to contact centers for chat support when internet usage became quite popular. And that’s not the only change businesses had to accommodate while running a contact center for chat support. Challenges Faced by Contact Centers. That’s not all.

Contact Center 130

Contact Center Call Center Feedback Wait times 130

ProProfs Blog

NOVEMBER 29, 2019

And keeping these expectations in mind, many business owners have integrated a live chat software on their website. While some feel hesitant about adopting a new support strategy, others tend to prefer it on their website for the following reasons. Live Chat Statistics 2020: 40+ Live Chat Facts.

Wait times 135

Wait times Customer Support Transportation Sales 135

Comm100

JUNE 23, 2022

Students want fast and convenient digital support that matches their lifestyle and expectations, and that is why more and more schools are adopting live chat – the only channel that can deliver on this. In this blog, we’ll look at the top reasons why universities and colleges are choosing Comm100 Live Chat.

Chatbots 78

Chatbots Education Wait times CRM 78

Comm100

MARCH 7, 2023

In this blog, we’ll reveal some of the key responses from the survey, including what communication channels matter the most to students when choosing which school to join. In this blog, we’ll reveal some of the key responses from the survey, including what communication channels matter the most to students when choosing which school to join.

Surveys 67

Surveys Education Wait times Chatbots 67

Comm100

MARCH 21, 2023

Offer live chat Live chat lets organizations provide real-time customer service through text support, as well as voice and video too. Live chat software has become increasingly popular within customer service, and for good reason.

Customer Service 67

Customer Service Chatbots Self service Surveys 67

Comm100

MARCH 14, 2022

In the US, the top-performing private sector boasts an 8.3 In US government, this score languishes at 4.5. For government organizations, this means reliance on the traditional channels of phone and email is no longer enough – live chat for government is essential. out of 10 customer satisfaction score.

Government 81

Government Wait times Surveys Accountability 81

ProProfs Blog

OCTOBER 16, 2020

We’ve seen live chat in action as the customer service and support tool. Live chat leveraged as a sales tool not only improves conversion but also simplifies and shortens the sales funnel. Live chat leveraged as a sales tool not only improves conversion but also simplifies and shortens the sales funnel.

Sales 148

Sales CRM Abandon rate Marketing 148

Comm100

DECEMBER 8, 2020

Using artificial intelligence to make business processes more efficient is no longer a thing of the future. The technical side of chatbot implementation is now easier than ever, no matter what type of landing page builder you used, you can integrate Chatbot programs into your website to guide visitors through the site and toward a purchase.

Chatbots 53

Chatbots Scripts Sales Personalization 53

Comm100

MARCH 23, 2022

In this blog, we’ll look at some of the ways credit unions can take advantage of this bouyant market by exploring four ideas to increase credit union membership. . To deliver on this, credit unions are turning to live chat. Live chat gives credit unions an accessible and frictionless path to engage with potential members.

Chatbots 89

Chatbots Banking Wait times Interactive Voice Response 89

ProProfs Blog

JUNE 5, 2020

In this article, we take a look at the nature and reasons for customer churn and reveal some strategies on how your customer service can help to solve churn problems. Customer churn refers to the percentage of your clients or subscribers that ended the use of your products or services and, therefore, stopped bringing revenue to your business.

Customer Service 136

Customer Service Chatbots Customer retention Feedback 136

Comm100

JANUARY 5, 2022

It’s unarguable that live chat can help improve communication between government and citizens. The real-time and accessible nature of live chat caters perfectly to today’s consumer expectations, while providing government agencies with an efficient and cost-effective channel. Excellent user experience . CRM integration .

Government 76

Government CRM SaaS Marketing 76

Comm100

OCTOBER 25, 2021

While the future for higher education is not yet clear as the pandemic and its effects linger on, it has taught us one important lesson – institutions must embrace digital transformation. Whether it’s with live chat, social media, email, or SMS integration, students expect their institutions to be available, responsive, and digital.

Education 80

Education Chatbots Surveys Customer Experience 80

ProProfs Blog

FEBRUARY 21, 2020

I love using live chat because it’s simple, easy, and helps me get a solution instantly. Well, from what I’ve seen and heard from other business owners – yes, live chat definitely brings a lot of value addition as a support tool. But even with live chat, your operators are bound to commit mistakes.

CRM 165

CRM Personalization Customer Support Feedback 165

Comm100

NOVEMBER 23, 2021

To begin the journey towards improving CX, organizations must offer live chat – and in this blog we will explain why. Among the many reasons for live chat’s popularity, speed is king. Unlike phone support, live chat lets support agents handle multiple concurrent conversations. Response speed.

Customer Experience 86

Customer Experience CRM Chatbots Sales 86

ProProfs Blog

AUGUST 31, 2018

Guess what, statistics like: Annually US companies lose $62 billion due to bad customer service. Except, they can easily be tackled with the use of a live chat mobile app. Besides, there are various other reasons why you should download live chat app and ask your operators to use it all times.

Customer Support 129

Customer Support Sales Marketing Accountability 129

Comm100

FEBRUARY 15, 2022

On-demand customer service, whether it’s through online chat or other platforms, is now an expected and staple part of any modern tech company. The modern global consumer is impatient, specific about their needs, and more than willing to jump ship to go to another brand if you fail to impress them immediately. What are on-demand economies?

Customer Service 52

Customer Service Chatbots Self service Transportation 52

ProProfs Blog

JANUARY 30, 2020

In this blog, we aim to collate various customer engagement statistics in one place that will give you an idea about various aspects of engagement with customers. Live Chat & Customer Engagement. Elaborating on this maxim, I would also like to add that unhappy customers can ruin the brand value in minutes. Customer loyalty.

B2B 204

B2B Banking Personalization Employee engagement 204

Comm100

AUGUST 10, 2022

In this blog, we’ll look at the top 5 benefits of chatbots in customer service with case studies and data to back it up. Canadian Blood Services introduced Comm100 AI Chatbot with this goal in mind: “For us, the chatbot wasn’t launched to reduce agent headcount. Devote agent time to higher-value inquiries.

Chatbots 82

Chatbots Customer Service Wait times Sales 82

Comm100

NOVEMBER 15, 2022

It is the third highest reason why consumers switch brands , only sitting behind better deals and superior product quality. In 2021, 48% of organizations diversified the digital channels they support customers on, and the reason behind this is simple. The importance of customer service cannot be understated.

contact center solutions 52

contact center solutions Chatbots Contact Center Wait times 52

Comm100

FEBRUARY 1, 2022

In this blog, we’ll look at the technology behind omnichannel digital support, and how colleges and universities can use it to engage with international students. To reach this demographic, living online, higher education institutions need to be in all the digital places that students are. . Be available where they are .

Chatbots 76

Chatbots Education Wait times Personalization 76

ProProfs Blog

DECEMBER 20, 2019

79% of businesses prefer to use live chat at their website instead of email (61%), phone (44%), and social media (48%) platforms to communicate with customers for instant support. Businesses are using live chat increasingly because live chat instills confidence in the customers.

Customer Support 124

Customer Support Marketing Sales Wait times 124

Comm100

JANUARY 21, 2021

There are many digital customer service tools for small businesses to choose from, but there’s only one that stands out with real-time, accessible, and cost-effective support – and that’s live chat. How many channels offer as many benefits as live chat does for both the customer and business? What is live chat? .

Surveys 98

Surveys Marketing Customer Support Sales 98

ProProfs Blog

SEPTEMBER 28, 2018

But what better way there is other than a website chat software to provide your customers a more humanized and personalized experience possible. If such a reason isn’t sufficient enough for you to understand the importance of the tool for your business website, then let’s take a look at what experts have to say below. Tweet this.

B2B 159

B2B Chatbots Upselling Interactive Voice Response 159

Playvox

AUGUST 23, 2022

Chat for customer support was starting to trend before the pandemic. But as it wore on, customers took an even bigger interest, and live chat tickets surged by 50%. Chat software is a useful tool for businesses that want to communicate with their users and help them with their issues each day.

Benchmark 52

Benchmark Analytics Banking Customer Support 52

Nicereply

MAY 29, 2023

Boost customer satisfaction with our 42 expert-crafted live chat scripts. Given the choice, your customers would choose your live chat option 100% of the time. But research shows that 41% of people prefer live chat as a support channel. Live chat support is just so convenient for customers.

Scripts 52

Scripts Customer Service Feedback Personalization 52

JivoChat

JANUARY 15, 2023

Use Live Chat to Answer Key Questions. Your live chat software can be a powerful tool to: Identify visitors who are showing buying intent. In fact, research shows that live chat can improve your conversions by up to 40%. Chat to leads on your website with tools JivoChat.

Best practices 75

Best practices B2B Sales Multichannel 75

Customers That Stick

FEBRUARY 19, 2015

Enter live chat. Live chat contains a number of attributes that contribute to hassle-free experiences. Live chat allows organizations to assist online customers in real time. Live chat seems like a no-brainer. Live chat is not for every customer, or every organization.

Customer Service 157

Customer Service Customer effort Surveys Customer Experience 157

ProProfs Blog

MAY 9, 2019

The reason being, consumers worldwide rate their customer service as the crucial factor in determining brand loyalty. All the more reason to offer great customer experience. In this day and age, live chat is a powerful tool for brands to communicate with consumers in real-time. Ever wondered what leads to such a result?

Enterprise 125

Enterprise Upselling Customer Support Sales 125