ShepHyken

SEPTEMBER 15, 2017

AIM will allow brands to dive deep the realm of keyword search, blogs, customer surveys, social media profiles and all sorts of other online data. For example, AIM takes the guesswork out of product recommendations for marketers. The post Guest Blog: How Does AI Marketing Help Drive Customer Engagement?

Marketing 483

Marketing Advertising Big data Personalization 483

ShepHyken

MAY 18, 2018

The goal of this article is to touch on three pillars of a business –– product, price, and experience –– and break down which of these three is the most important to driving success. In today’s customer-driven economy, consumers are becoming more and more demanding about the products and services they choose, and it’s not surprising.

Advertising 198

Advertising Surveys Feedback Sales 198

Callminer

DECEMBER 6, 2021

If your team is trying to take its call center productivity to the next level, read this blog for tips and techniques to help make agents more efficient and effective.

Call Center 182

Call Center 182

ShepHyken

NOVEMBER 22, 2019

It’s not enough to have a great product—that product also has to come with great customer experience. For example, when a customer is making an inquiry about a specific product that is unavailable, an expert customer support representative will do more than just tell the customer it’s unavailable.

Customer Support 347

Customer Support Multi-channel support voip Benchmark 347

ShepHyken

DECEMBER 27, 2019

Service’ is what we do, it is a product or the transaction to receive the product. Last but, not least, you must be the expert in what you do and the product you provide your customers. The post Guest Blog: Five Tips to Providing a Five Star Experience appeared first on Shep Hyken. Be Knowledgeable.

Personalization 336

Personalization Customer Experience Customer Service Marketing 336

ShepHyken

JUNE 14, 2019

To compound the cost, new customers are not nearly as likely to try new products or spend as much. In contrast, an existing customer is 50% more likely to try a new product and spend over 30% more than a new one. Companies offering exceptional customer experiences have a 16% price premium on the products and services (PWC).

Customer retention 335

Customer retention contact center solutions Advertising Cloud contact 335

ShepHyken

OCTOBER 4, 2019

In 2020 , customer experience will overtake price and product quality as the key brand differentiator. In the words of Gallup, a management consulting company, customer engagement is a customer’s psychological or emotional attachment to a product, company, or brand. Customer engagement guarantees business growth and success.

Benchmark 299

Benchmark Feedback Customer retention Consulting 299

ShepHyken

SEPTEMBER 8, 2017

You have to know EVERYTHING about your product or company. They know the product or company better than you do. The post Guest Blog: 5 Lessons I’ve Learned from Answering Support Tickets appeared first on Shep Hyken. What You Need to Know About Answering Support Tickets.

Airlines 396

Airlines Advertising Big data Marketing 396

ShepHyken

APRIL 5, 2019

With the power of the cloud contact center behind them, modern chatbots are capable of combing through product listings, making intelligent suggestions, and learning customer requirements. This means that they can recommend products that are useful to your target audience.

Chatbots 287

Chatbots Customer Experience Cloud contact Contact Center 287

kommunicate

AUGUST 25, 2023

Last Updated on August 25, 2023 Imagine you are the founder of a SaaS company that has just built the perfect product that will solve a very particular problem for the customer. But how do the customers know that it is YOUR product that they need? And why will they move away from the competition, [.]

SaaS 94

SaaS Management 94

ShepHyken

AUGUST 2, 2019

These kinds of customer support groups are there to assist when people have problems using their products or services. In the case when you have direct contact with the people who buy your products or services you must be extra careful. On the Telephone. One way you could be contacting your customers is by phone. Face to Face.

Customer Service 275

Customer Service Customer Support Personalization Management 275

ShepHyken

MAY 31, 2019

Same goes for a poor experience and how badly it turned you off from that company, brand or product. For example, the way you respond to a customer who is experiencing an issue with your product or service would be summed up as their customer experience. Understand your audience profile.

Customer Experience 290

Customer Experience Feedback Construction Personalization 290

ShepHyken

FEBRUARY 9, 2018

Brand advocacy simply means that people who love your brand will continue to support your company and promote your services or products to new customers organically. While product knowledge may be vital to providing good customer service, the ability to communicate with customers is just as important. What is brand advocacy?

Customer Service 378

Customer Service Morale Sales Coaching 378

ShepHyken

SEPTEMBER 30, 2016

This week on our Friends on Friday guest blog post my colleague from Down Under, Warwick Merry, writes about an experience he had that demonstrates why a business must have the systems and processes in place to take care of new and existing customers. The post Guest Blog: Stop Wasting Money! Shep Hyken .

Advertising 293

Advertising Entertainment Marketing Personalization 293

ShepHyken

FEBRUARY 22, 2019

I continue buying Stacy’s Chips and referring the products to everyone I know. People love the brand not just because the products are outstanding, but because their service is beyond exceptional. Trader Joe’s proactively offers customers samples of anything on the shelves to ensure people like the products before purchasing.

B2C 268

B2C B2B Customer centricity Employee engagement 268

Cisco - Contact Center

APRIL 10, 2024

We discussed the notion that… Read more on Cisco Blogs Several years back, I had an insightful conversation with Josh Stinehour, Principal Analyst at Devoncroft Partners, about the state of innovation within the media sector.

Entertainment 85

Entertainment 85

JivoChat

OCTOBER 25, 2022

Nowadays, there are multiple ways how to monetize a blog. You will need to analyze what are the most effective strategies to implement on your blog and make money with them. It’s necessary to take into consideration what your goals with the blog are, the skills you have, and the actions you would enjoy dedicating yourself to. .

Advertising 75

Advertising Sales Marketing Best practices 75

Beyond Philosophy

NOVEMBER 10, 2015

In this series, professionals share their secrets to being more productive. Consistent productivity doesn’t happen by chance. Productive people have a secret to their productivity: Eliminate distractions. Being productive requires the elimination of things that keep you from getting things done. Detox or Derail.

Consulting 385

Consulting Consulting Customer Experience Personalization 385

ShepHyken

NOVEMBER 18, 2016

This week on our Friends on Friday guest blog post my colleague, Timi Garai, discusses the power of millennial moms and how to gain their loyalty. Moms want inspiration and they want to see how exactly a product will help. Furthermore, 58% of moms don’t have a certain brand in mind when they are looking for product.

Education 296

Education Marketing Management Customer Service 296

kommunicate

NOVEMBER 29, 2023

Last Updated on November 29, 2023 In a large enterprise, the role of a Product Manager emerges as a linchpin for success. A PM is someone who paves the path for the growth of the product and turning into a cash cow for the business. Marty Cagan, in his seminal work “Inspired,” succinctly captures the [.]

Management 98

Management Customer Experience Enterprise 98

Comm100

APRIL 22, 2024

The productivity of your customer service agents directly impacts your company’s success. Enhanced agent productivity not only accelerates response times but also elevates the overall quality of service. Keeping workflows flexible and scalable helps maintain productivity even as business needs evolve.

Chatbots 52

Chatbots Feedback Customer centricity Wait times 52

ShepHyken

JULY 5, 2019

Not only will this solution document your product or services as a whole, but it also gives your business the opportunity to analyze, gather and address common customer concerns. It’s a valuable opportunity to track and measure customer service satisfaction levels and improve your product and support as a whole. Use common words.

Feedback 300

Feedback Self service Best practices Scripts 300

ShepHyken

AUGUST 30, 2019

Most companies tell their customers about other products and services related to their purchase, but fail to mention why these products and services are valuable. There will always be different types of customers for your products and services. You have to do the same for your products and services.

Airlines 259

Airlines Metrics Advertising Sales 259

ShepHyken

NOVEMBER 23, 2018

Instead of “Our new product is faster than ever”, consider “You can be faster than ever with our new product”. He and his team share tips about customer service and communication on the Userlike Blog. The post Guest Blog: The 8 Elements of Customer Support Quality appeared first on Shep Hyken.

Customer Support 262

Customer Support Customer effort Self service Metrics 262

kommunicate

AUGUST 30, 2023

Last Updated on August 30, 2023 We all know how chaotic product marketing can be. Product marketing campaigns that must go out on time, like clockwork. The post Simplifying Product Prioritization Through RICE: A Practical Handbook For PMs appeared first on Kommunicate Blog. There are competitors to keep a tab on.

Sales 97

Sales Marketing Management 97

Totango

FEBRUARY 25, 2022

In case you missed it, Ravit Danino, our SVP of Product presented our Roadmap to Customer Success and what’s coming for 2022. Product usage and daily digital tools integrations. The post 2022 Product Roadmap appeared first on Best Customer Success Blog: Articles for Enterprise Growth. In-App messaging.

Enterprise 94

Enterprise 94

ShepHyken

SEPTEMBER 16, 2016

This week on our Friends on Friday guest blog post my colleague, Mark Smith, writes about how crucial personalization can be to the customer experience. Originally, retailers used this concept to make their services more appealing to consumers by showing products and services that might match their particular preferences. Shep Hyken.

Customer Experience 295

Customer Experience Personalization Marketing Analytics 295

ShepHyken

MAY 17, 2019

There’s the tendency to think that your product quality is your sustaining factor. Perhaps you offer a high-quality product or service, giving consumers the satisfaction they deserve. The post Guest Blog: Thank Your Customer With Actions Not Words appeared first on Shep Hyken.

CRM 273

CRM Personalization Engineering Enterprise 273

Nicereply

SEPTEMBER 6, 2022

That’s why we’ve rounded up this handy list, so you have all top customer support blogs published (so far) in 2022 in one accessible place. Most of these blogs allow you to subscribe to their newsletters and publish new content regularly. 2022’s top customer service blogs. 2022’s top customer service blogs.

Customer Service 97

Customer Service Complaint resolution Agent burnout Customer Support 97

ShepHyken

SEPTEMBER 20, 2019

By monitoring the frequency of feature requests and bug report tickets, it lets them create a realistic product roadmap for meeting customer demands. Support teams also need to feel empowered to share key information they’ve learned with colleagues throughout the entire company such as product, sales, IT and marketing.

B2B 266

B2B Customer Support CRM B2C 266

kommunicate

AUGUST 18, 2023

Last Updated on August 18, 2023 Product adoption, Engagement and Retention are three key ingredients in growing a business, especially one through the Product-Led Growth Model. The post Chatbots Propelling Adoption, Engagement and Retention in Product-Led Growth appeared first on Kommunicate Blog.

Chatbots 96

Chatbots Management 96

kommunicate

SEPTEMBER 7, 2023

The post Here’s What’s New From September 2023 || Kommunicate Product Updates appeared first on Kommunicate Blog. But we did more than just move our stuff to a different location. We made bold [.]

94

94

ShepHyken

MAY 3, 2019

After all, it’s a lot harder to retain your customers when their selection pool has gone from four similar products at the local department store to 400 products worldwide that they can see without leaving their couch. The post Guest Blog: Why Convenience is a Key Differentiator in CX appeared first on Shep Hyken.

Chatbots 284

Chatbots Customer Experience Marketing Customer Support 284

ShepHyken

OCTOBER 28, 2016

This week on our Friends on Friday guest blog post my colleague, Michael Becker, talks about how negative reviews and poor customer service can impact your business. But if you’re like 60-90% of people, you flip open your laptop and quickly search for “[company or product] reviews.” Shep Hyken. You’re almost ready to buy.

SaaS 333

SaaS Customer Service Contact Center Customer Experience 333

ShepHyken

DECEMBER 9, 2016

This week on our Friends on Friday guest blog post my colleague, Stephan Delbos, writes about the importance of doing more than satisfying customers, you must delight them. Now think of a brand you’ve had a negative experience with, either because of a faulty product or poor service. Satisfactory is a rating. Loyalty is an emotion.

Customer emotions 306

Customer emotions Marketing Customer Experience Customer Service 306

kommunicate

SEPTEMBER 6, 2023

Last Updated on September 6, 2023 Product improvement is no longer a nice-to-have, but a strategic necessity for sustained success. If you are someone who is in charge of driving engagement for your product, some of these questions would have bothered you more often than not – 1. How can I enhance our existing product [.]

Management 93

Management 93

ShepHyken

APRIL 6, 2018

The objective of this process is to reduce the time it takes for developers to gather user feedback data and use it to tweak the product. In this blog, let us look at a few ways a business can keep a tab on customer experience through continuous testing.

Customer Experience 294

Customer Experience Metrics Marketing Surveys 294